Adina Ivascu

Contact Details: Tel +407********

Skype: adinaa.ivascu

E-mail: adbkav@r.postjobfree.com

Position

HR Assistant

Personal Assistant

Nationality

Romanian

Qualifications

**** – 2015 Master in Peacekeeping and National Security,

Dimitrie Cantemir, University – Romania

2009 – 2012 bachelor’s Degree in Politics and International Relations

Nicolae Titulescu University – Romania

Date of Birth

16 March 1990

Marital Status

Single

Areas of Expertise

Recruitment;

HR Manager;

Verbal Communication;

Data Entry Skills;

Procurement;

Payments and invoicing;

Customer Service

PC Proficiency;

LAN Knowledge;

Computer Skills

Microsoft Office

Languages

Romanian

English

Spanish

Key Experience and Background

A professional with 3+ years’ experience in the field of Customer Service in various companies of different complexity and sizes.

A good experience in working in multidimensional companies, dealing with cosmopolitan team and colleagues as well as multiple clients and customers.

I have a fair knowledge about understanding the value of the complaints and how the best caller experiences can come out of the worst service breakdowns.

Adept at working in high-pressure environments with strict deadlines and multiple deliverables and comfortable to work in rotating shifts and overtime if required.

Working well within the team while maintaining a good business relationship with my superiors and peers having the ability to interact with a wide range of people.

Achievements

Experience in creating a stronger connection with customers and enhance their personal communication through understanding the basics of customer psychology, rapport building and adapting their communication styles for positive customer interactions.

Good knowledge in handling payments and invoices. Skilled in negotiation and bargaining.

Good practice in time management, multitasking and prioritizing the activities.

Having knowledge of document controlling and management procedures.

Excellent teamwork skills and independent working skills.

Interacting effectively and professionally with individuals of diverse backgrounds and/or culture.

Clearly understand the attitude, skills and knowledge required to be a professional customer care representative.

.

Key Responsibilities

Methods of Personnel Recruitment and Selection;

Identify vacancy and evaluate need;

Develop Recruitment Plan, review applicants and develop Short List;

Scheduling job interviews and assisting in interview process;

Orienting new employees to the organization and conducting benefit enrolment process;

Administering new employment assessments;

Serving as a point person for all new employee questions

Obtaining client information by answering telephone calls; interviewing clients; verifying information;

Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures.

Updating job knowledge by studying new product descriptions and participating in educational opportunities;

Escalate calls to relevant departments when required;

Create stronger connections with customers and enhance their personal communication through understanding the basics of customer psychology, rapport building and adapting their communication styles for positive customer interactions;

Understand and practice specific collection call best practice techniques.

Promoting and support the image of the company in every way possible;

Excellent teamwork skills and independent working skills;

Proficient in different computer applications used in a call centre environment;

Providing pre and post sales technical assistance to the callers and instructed them on proper use of the electronic equipment;

Problem solving, LAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration;

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service;

Operating cash registers, managing financial transactions, and balancing drawers;

Receive deliveries from suppliers;

Introducing promotions and opportunities to customers;

Maintaining an orderly appearance throughout the sales floor;

Cross-selling products to increase purchase amounts;

Skilfully anticipated and addressed guests` service needs;

Familiar with Loss Prevention and inventory control and compliance procedures;

Interacting effectively and professionally with individuals of diverse backgrounds and/or culture;

Professional History

Year

Position

Company

2016-Present

Call-Centre Operator

RCS & RDS SA

2015 – 2016

Sales Associate

Trainings & Seminars

Date

Details

March 2016

“Handling angry and difficult costumers”, Bucharest - Romania

Sept 2016

“Call control - Increase agents confidence and control while handling calls & reducing average call handling time", Bucharest – Romania

March 2017

“Find a way to say YES!” - Telephone customer service excellence, Bucharest – Romania

Sept 2017

Sept 2018

Successful telephone debt collection - with focus on specific best practice due payments collection techniques, Bucharest – Romania

HR Manager, Recruitment Techniques and Personnel Selection

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