Employee Relations Manager

JOE JOHNSON

*********@******.*** 870-***-**** Hazen, AR 72064

PROFESSIONAL SUMMARY

Dedicated Human Resources professional bringing over 30 years of expertise in facility operations, employee relations, benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Highly motivated leader to take any organization to the next level.

SKILLS

• Human Resources management

• Retail Operations management

• Employee relations and conflict resolution

• Performance management

• Organizational development and training

• Talent management and mentoring

• Strong communication skills

• Extensive recruitment and onboarding

experience

• Microsoft Office/SAP proficient

Aug 2003 - Jan 2020

Human Resources Manager

Lennox Industries - Stuttgart, Arkansas

• Developed, managed and responsible for implementation of all local and corporate programs for over 1,400 employees while directly managing two HR Generalist’s and one Support Assistant in a three shift manufacturing operation.

• Maintained compensation, benefits and performance management systems, along with safety and employee development programs.

• Played a key role in the recruiting and onboarding of a diverse workforce with limited resources.

• Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.

• Facilitated initiatives to improve employee engagement.

• Provided guidance on policies and procedures to harmonize responses to complainants and ensure appropriate investigation and resolution of grievances.

• Maintained company compliance with all EEO, state, local and federal laws, in addition to applying and establishing organizational standards.

• Implemented and monitored databases that enhanced our recruitment and FMLA/STD tracking processes.

• Worked closely with plant leadership to obtain production, safety, manpower and efficiency goals.

• Responsible for the overall development of the HR Department talent, goals and initiatives.

• Monitored and delegated duties to ensure proper compliance with investigations/resolutions including any EEO or company ethics complaints.

• Entrusted to serve as the Interim SH&E Manager (Safety, Health and Environmental) on three separate occasions to support business needs.

• Certified First Responder and directly supported any First Aid functions. WORK HISTORY

Bachelor of Business Administration: Marketing/Management University of Central Arkansas Conway, AR

Available upon request

Jan 2000 – Aug 2003

Store Team Manager

Office Depot - Little Rock, AR

• Led the day to day operations including sales, profitability and employee activities.

• Developed a close relationship with other teams to cultivate competition and improve our overall market share.

• Directly involved in the facilitation of District training seminars to cultivate outstanding customer service and selling techniques.

Oct 1985 – Jan 2000

Store Team Manager

K-Mart Corporation - Little Rock, AR

• Managed six different stores throughout my career in various locations with increased responsibilities.

• Responsible for all operational functions at each location.

• Insured execution of corporate merchandising, operations and human resource programs and company directives.

• Responsible for store activities and maintain discipline to consistently implement best practices.

• Was enthusiastically involved with local charity programs such as Muscular Dystrophy, and K-Mart Kids Race Against Drugs.

EDUCATION

REFERENCES

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