Manager Sales
Resume:
Robbie Jordan
adbk9f@r.postjobfree.com
SUMMARY
A results-oriented and highly accomplished Operations Executive with profit and loss responsibility as well as extensive experience in revenue building, franchise management/development, business planning, team selection, team building, training/development, and market strategy. With a proven track record of successful leadership experience, utilizes a vast background and a professional skill set to contribute to significant increases in revenue.
KEY ACCOMPLISHMENTS
Build and Align Teams
Sourced, selected, and developed Store, District and Regional Leaders. Conducted performance reviews and quarterly bench planning sessions to assess leadership skills and key metric results, updating succession plan for internal talent with ready now bench.
Conduct quarterly One on One How’s it going discussions with direct reports.
Created individual development plans for all managers, providing candid feedback to improve leadership skills. Orchestrated mentorship program to assign mentor for new managers.
Spearheaded recognition programs, reward celebrations during visits and events to build a strong team culture. Conducted annual surveys to gain insights in employee morale and develop actions steps if needed to address gaps or opportunities.
Taught leadership and skill building classes/workshops for store and above store Leaders, appropriate interviewing, proper documentation, effective investigations, action planning.
Excelled in team engagement through open honest communications, setting the stage for improved moral, reduced turnover, internal development and a ‘promote from within’ culture.
Eagle award winner multiple years for best HR results in the division and company, lowest turnover, most internal promotes to store, regional and corporate positions.
Exporter of talent to other areas and markets in the country with store and regional managers.
Tapped to assist and support new Delivery development with interviewing and staffing, Tampa Fla, New Orleans, Columbia SC and Charlotte NC.
Conducted all new product and process training sessions for Franchise partners and company owned stores in the DMA. Supported Franchise partners
Strategic Marketing and Revenue Building
Aligned above Store Leaders and deployed support staff to drive operational excellence.
Utilized all tracking reports, guest surveys, national studies, and local information to identify opportunity stores and take immediate action.
Executed multi-layered marketing calendar. Worked closely with Field Marketing to provide feedback and learning from each module, gaining insights for improvements.
Created programs/initiatives to build a strong annual growth mentality, including contests and rallies.
Reviewed all supporting operational and consumer data to coach and implement actions to address opportunities and build revenue.
Profitability
Managed profitability in each trade area and restaurant. Achieved profit plan by driving sales, while managing food and labor costs, as well as controllable expenses, capital expenditures and fixed costs.
Conducted period and quarterly business reviews with all levels of Management. Provided coaching based on results and challenged teams to exceed expectations.
Reviewed daily KPI’s, weekly and period reports. Analyzed data and established corrective actions to achieve goals and plans
Site Selection and Development
Developed overall asset strategies in each trade area that included new builds, offsets, asset consolidations and rebuilds.
Registered and signed off on real estate packages with forecasted sales for locations.
EXPERIENCE
Versability Resources, Gloucester, Hampton VA
Senior Operations Manager 2017 – 8/2019
We envision a world where people with disabilities enjoy dignified, productive lives of their choosing.
Oversee two company sites, one in Gloucester VA serving 56 clients, our corporate offices servicing 150 individuals or clients. Direct two site Managers in various business projects and contracts, Including pricing and bidding for the contract work. Medicare compliance requirements, medication distribution and annual support plans for each individual.
Develops working relationships with area businesses to foster employment opportunities for our individuals.
Monitors vocational and work-related skills training, including scheduling and review of training data.
Represent Versability in presenting Grant request to Local Chambers, Board of Directors for surrounding Counties, attend Grantee receptions.
Manage weekly, monthly expenses, conduct P&L reviews with officers of the company.
Taco Bell, Norfolk VA/ Southeast Region
District Manager, Interim Director of Operations 2008 – 2015
Supervised, developed store and above store leaders with accountability for 8-25 corporate stores.
Delivered sales growth and profit targets year after year.
Calibrated and aligned store and above store leaders Company and Franchise to drive brand standards.
Area Coach of the Year, Two time Best on Block award as above store leader, Five time Reward The Doer bonus award.
Conducted Period & Quarterly Business reviews with store and above store leaders.
Owned career and development for internal bench strength, with a two level down approach.
Colonial Foods, Pizza Hut-KFC-Taco Bell 2001- 2008
Director of Operations
General Manager of 54 Pizza Huts as well as delivery units and multi brand KFC/Taco Bell/Pizza Huts. Territory included Roanoke, Lynchburg, South Hampton Roads VA and West Virginia.
Piccadilly/ Morrison’s Cafeteria’s
Executive Vice President & District Manager 1996-2000
Held responsibility for 18 Cafeterias including growing sales, delivering customer excellence, selecting staff, developing people capabilities, and delivering profits. Virginia and Maryland territory
Pizza Hut 1985 – 1996
Region Manager - Pizza Hut Inc. 1992 – 1996 Norfolk, VA
Responsible for operations of up to twenty-two units in the Tidewater VA Area. Responsibilities included QSC, management staffing, development, P&L and local store marketing.
Region Manager - Market Manager- Pizza Hut Inc. 1990 - 1991 Charlotte, NC
General Manager of ninety restaurants in North and South Carolina with annual sales in excess of $75 million dollars. Accountable for a team of eight Area Managers, Sales Manager and office staff. Indirect reports including training, human resources, marketing, finance and real estate.
District Manager Delivery - Pizza Hut Inc. 1985 – 1990 Virginia and South Carolina
Part of the PHI Delivery start up team based in Hampton Roads. Directed operations for thirty-four restaurants and delivery units. Supervised Area Managers, Customer Service Center Supervisor, Sales Manager and office staff. Indirect reports for marketing, finance and human resources.
Taco Bell 1977-1985
Region Human Resources Manager - Taco Bell Inc. 1982 – 1985
Human resource generalist for 150 restaurants in Maryland, Washington D.C., Virginia and North Carolina.
Manager of Management Development - Taco Bell Inc. 1981 – 1982 Training manager for North East Division, 300 restaurants in 11 states. Supported 3 Region Managers with 30 District Managers. Responsible for management training at all levels and new product rollouts.
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