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Quality Engineer Customer Service

Location:
Rochester, MI
Posted:
February 03, 2020

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Resume:

https://www.linkedin.com/pub/ashish-chhari/**/***/523

Contact No: 979-***-****

*** ******** *****, ********* *****, MI - 48307 adbk8z@r.postjobfree.com

Education

Master of Engineering in Industrial & System Engineering (Aug’15-May’17)

Texas A&M University, GPA: 3.7

Bachelor of Technology in Industrial Engineering (Aug’07-May’11)

National Institute of Technology Jalandhar, GPA: 3.8

Technical Skills

ASPICE Provisional Assessor, Six Sigma Green Belt, SPC, PPAP, APQP, 7 QC Tools, NPI, Cp-CpK, FMEA, Control Plan, CAPA, SMED, PDCA, DMAIC, Fault Tree Analysis, 8D, 5 Why Analysis, Cost of Quality, Value Engineering, Value Stream Mapping, Line Balancing, OEE, RPN reduction, Lean Manufacturing, Time-motion Study, Kaizen, Poka-Yoke, Quality Circles, ISO/TS16949, ISO14001, Internal & External Audits, MS-Office, SQL, AMPL, Tableau, Simio, SAP, R Programming, Pro-E, Auto-CAD,, SCAR, Gage R&R, MSA,, TPM, SOP, Manpower Management, Procurement, Vendor Management, Inventory Management, Price Negotiation, Project Management, Systems Engineering

Professional Experience

Product & Process Quality Assurance Engineer, Aptiv Corp. (Mar’18-Present)

Mentors and Coaches the team on ASPICE and Customer Specific Process Documentation and helps to tailor the Standard Process to meet specific project requirements.

Helps the team leads in conducting root cause analysis using quality tools like 8D, 5-why, DPS etc., publishing the Corrective/Preventive actions (CAPA) and recommending closure of CAPA action plans

Collating Performance metric data in QA – Workbook and analysing the data trend for systematic issues for the continuous process improvements

Aids the teams for generating the planning documentation per the scope of the project and reviewing & approving the same as necessary

Reviews work products related to requirements, architecture, testing, configuration management, change management and overall work product linkage – per the Bidirectional traceability needs.

Schedule and conduct quality gate reviews related to project start up, feature growth & error correction along with the project PDP & design reviews and work for closure of Non-conformances

Involved in internal and external process audits and helps the team in closure of Non-conformances, if any

Supplier Quality Engineer, Subros Limited (Dec`13–Jun’15)

Demonstrated effective team leader skills and led a team of 15 to ensure quality of bought out parts for defect free production of 5000 HVACs and 2700 Hoses/day for the Automotive OEMs.

Ensured in-plant regular documentation of overall quality performance by QMS and assisted suppliers for achieving ISO/TS 16949 certification for effective product design and development.

Led the development of 5 new plastic parts through APQP activities and carried out PPAP 19-point methodology including the preparation of PFD, FMEA, control plan, first articles requirements, inspection & audit reports

Liaised with Vendor Development and Supply chain teams to establish Direct-On-Line (DOL) suppliers for 25 plastic parts to directly feed supplier parts to assembly lines without being inspected at receipt end.

Executed CAPA techniques at 5 suppliers related to plastic parts using structured problem-solving techniques like DMAIC, root cause analysis, SPC and QC tools.

Developed an audit format to ensure readiness & adherence to APQP & PPAP methodology at Supplier & Subros

Prepared supplier rating dashboard using data from rejection PPM at supplier and Subros end, quality system and process audit score, quality initiatives for recurring issues, Poka-Yoke and customer complaints.

Improved 24 RPNs & implemented 7 Poka-Yoke more than target for continuous improvement and preventing defect generation & outflow through PFMEA review.

Assisted in planning and assigning the yearly KPI’s and additional roles & responsibilities of the team members after collaborating with the senior management and other stake holders.

Manufacturing & Quality Engineer, Subros Limited (Jul`11–Nov’13)

Coordinated with production, SCM & R&D to analyse the root cause of the defects & develop CAPA techniques using 8D to improve customer service

Maintained 15% year on reduction in customer complaints and warranty returns and reduced the defects from 3000 PPM to 1000 PPM by implementing quality improvement projects and quality circles.

Achieved 10% cost reduction in an HVAC unit by VA/VE of evaporator core after process & supplier change.

Maintained 100% quality compliance by SOP review & control plan audit of line, after taking the required actions.

Developed & implemented statistical models for proactive quality control through SPC to eliminate process variation, predict defects and improve Cp-CpK

Designed & documented quality standards & controls with engineering and R&D for new product development.

Developed a Horizontal Deployment system to standardize processes by deploying successful process improvement projects in the plant.

Developed change management process for efficient and prompt handling of 4M changes to eliminate the impact of change-related incidents upon product quality & safety.

Designed & developed value streams & mix model assembly line to minimize process time, lead time, inventory, manpower, wastes & cost through time - motion study, line balancing and lean manufacturing concepts.

Planned, scheduled and executed endurance & performance tests to ensure the promised life cycle of the product

Engineering Intern, Larsen & Toubro Limited (May’10 – Jul’10)

Improved first pass yield of thermal overload relay from 75% to 87% by using statistical process control techniques and improving Cp-CpK though process, tools and procured parts rectifications.

Developed new model assembly line according to product design & specifications with cross functional teams

Projects

Optimized Baseball tournament scheduling (Oct’16-Dec’16)

Developed a mixed integer linear programming model to optimize baseball tournament schedule by AMPL

Performed sensitivity analysis to validate the model and generated a consulting report with suggestions for possible different scenarios related to critical days, minimum operational cost and total no of days vs no of teams.

Investment Portfolio Analysis (Oct’16-Dec’16)

Performed long term financial planning and evaluated multiple scenarios for investment to maximise ROI.

Studied the range of market fluctuations and performed sensitivity analysis to minimise risks

Cost efficient warehouse-operation model design of a footwear distribution centre (Mar’16-May’16)

Analysed & aligned supply and projected 7% annual growth in demand of multiple SKU for on-time delivery & enhanced customer service

Optimized various warehouse parameters by efficient allocation of resources and speeding up the material retrieval using activity and cube analysis.

Leadership & Community Engagement

Team Leader, Sahara Jan Sewa Bathinda (Jun’06-Jun’15): Headed medicine department to help poor individuals and helpless accidental victims; managed donation collection and trees plantation within the city.

Head, Sponsorship Committee, Techniti 2008, NIT Jalandhar (Jul’08-Sep’08): Approached the potential sponsors and generated sponsorship of 3.25 lakhs

Abhishek Tayal



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