Customer Service Medical Assistant

Muzit Ghebrai

**** ** ****** ****, ****** City, MO 64118 816-***-****

Email:adbk8c@r.postjobfree.com Facebook Muzit Ghebrai Instagram- muzit_k_g

Objective:To obtain a position in the medical field as a dental or medical assistant or medical back office support staff that would complement my four years of experience in the service industry along with my education in science.

Summary: An enthusiastic customer care provider with extensive and diverse experience in client engagement. Highly skilled in resolving complicated customer issues and client retention. Possess in-depth knowledge in administrative duties, clerical procedures and systems such as word processing, data input, data security, and record management. Possess strong interpersonal, organizational and communication skills. I intend to join the Dental Hygienist program at UMKC after completing my AA in science from MCC.

Education: North Kansas City High School, Kansas City, Mo - High School Diploma (May 2015)

Metropolitan Community College, Kansas City, MO – Pursuing Associates degree ( December 2019)

Wichita State University, Dental hygienist

Employment:

Budget Rent a Car of Kansas City (07/2017 – Present): Customer Service Representative

●Provide exceptional Customer Service (Employee of the year – 2018)

●Creating contracts by adhering to all policies governing rental procedures

●Prepare daily manager reports

●Answer telephone calls, retrieve messages and follow up on customer issues

●Complete accident reports

●Investigating disputed charges and all other related admin duties including fuel audits

●Generate Incremental sale revenue (Ranked among top sales producers at MCI)

McDonald’s, Kansas City, MO (5/2015 – 6/2017) Team Lead

●New hire and ongoing crew training

●Ensure quality and efficiency in food delivery

●Daily productivity reports

●Scheduling

Skills:

●MS Word, PP, & Excel

●Typing speed: 40WPM

●Excellent Public Speaking Skills and phone etiquette

Activities:

●Harvesters Greek orthodox church volunteer YMCA Volunteer in the youth program

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