ALISON OULETTE

#*** - * ***** ****** - **** Flon, MB

Cell: 1-403-***-****

adbk6f@r.postjobfree.com

I am looking for full time employment where I can utilize my customer service experience along with my many years’ experience in an administrative position

EXPERIENCE

SEPTEMBER 2016 – PRESENT

GUEST SERVICES AGENT, victoria inn flin flon

I am currently employed at the front desk at Victoria Inn Flin Flon and work all 3 different shifts. The morning shift is primarily the checking out of our guests promptly, efficiently and most importantly with a friendly attitude and smile on my face. Afternoons, I greet the guests to the hotel and check them into their rooms also quickly and efficiently while also answering the phone and directing the calls to where the caller wants to be connected to. During this shift, I have to make quick decisions that will ensure an unhappy guest becomes extremely pleased with the outcome of any issue they may have while also adhering to the parameters set by head office. Night Audit shift is the calculation of the various departments daily receipts, replenishing the cash floats for the Night Clubs various sections, ensuring the daily monetary amounts are accurately entered into the accounting balance sheet for the accounting department to review the next day and preparing each departments paperwork for the upcoming day along with the passing of any messages or important functions for that day to the correct person/department. During all shifts we are taking reservations for upcoming stays for guests, directing phone calls, answering emails, ensuring Purchase Orders for room stays are received and all general cleaning duties.

MAY 2011 – JANUARY 2014

DAY RECEPTIONIST/CUSTOMER SERVICE, land rover calgary

Greeting all clients to the dealership, answering a 10-line phone system, directing calls to the correct person/department, receiving sales clients service online requests, daily closing of service orders, ensuring the night receptionist closed all service orders from evening clients. Accepting new vehicles and safeguarding vehicle from top to bottom looking for any damage that could occur during the delivery of vehicles, match vehicles with client who purchased and processing them into our stock inventory or sold (post inventory). Assisting all managers with any administrative requirements they may have. Accounts payable and receivable

EDUCATION

JUNE 2001

TEACHERS ASSISTANT CERT, columbia college - calgary, ab

APRIL 1991

OFFICE TECHNOLOGIES, northlands college - creighton, sk

SKILLS

Strong customer service skills

Strong accountant skills

Strong verbal communication skills

Effective listener

Quick learner

Adapts easily to fast paced work environments

ACTIVITIES

I am an avid reader. I thoroughly enjoy being able to read a book in the warm, summer weather. I like to go on hikes with my family. In my free time I love to watch hockey.