Manager Management

ELIZABETH SAJI

M: +91-903**-***** Email:adbk3e@r.postjobfree.com

IT Leader with expertise in leading delivery teams, technology led transformation, execution of strategy, setting up offshore delivery teams and CoE’s. Domain expertise in Oracle ERP Manufacturing, MRO, HR & Finance, and Enterprise Content Management, Clarity PPM, SharePoint. Thought Leader with ability to influence outcomes by analyzing data, apply design thinking, evaluate options and formulate ideas for implementation. Have proven capability in Program Management, Portfolio and Delivery Management in a variety of roles in the Aviation-MRO, Manufacturing, FMCG and Banking domains.

Core Competencies

Significant experience in building, growing and leading diverse global teams spread over multiple geographies delivering organization wide transformation initiatives.

Deft in handling multiple programs and highly effective in resource management.

Expert in Transitioning of Projects to Services and Transitioning of Applications to offshore.

Experience in Executing organizational location strategy by setting up international, multi-cultural teams across internal and vendor partner locations across multiple time zones.

Global Senior stakeholder management experience, working with business and technology executives.

A personality with excellent inter-personal relationship and strong leadership.

Worked with teams of diverse cultures from US, Europe, China, Japan, Malaysia and Singapore.

Certifications & Trainings

ITIL Certified in Service Transition & Service Design

Certified in Devops Practitioner

Green Belt certified in Six Sigma (General Electric)

CA Clarity PPM v12 Certified.

Trained in PMP, Local Leadership - Deakin University.

Career Profile

Program, Portfolio Delivery Experience

Program/Project /Delivery

Transition/ Portfolio Manager

Process Assurance / Change Agent

Transformation Manager

Hindustan Unilever

March 2014- June 2018

Program Delivery, Portfolio Management

Release Management

Project (Onsite- Offsite) Transition

Vendor Management

Australia and New Zealand Banking Group (ANZ)

May 2010 – Feb 2014

Technical experience

Business Analyst

Project /Portfolio Manager

Application Program Lead

General Electric (Aviation) Global Technology Solutions

Nov 2001 – May 2005

Development Lead /Consultant

Wipro Technologies

July 1997- Sept 2001

Developer

Silverline Industries

Jan 1997 – Jul 1997

Developer

Sanghi Polyesters

Sep 1993 – Dec 1996

Career Summary

Hindustan Unilever Ltd., Bangalore Introduction Manager (March 2014 – June 2018)

Transitioning Projects to service for ~120 projects in the Information & Analytics, HR Portfolios.

Setup the Service Management Processes/Contracts for On Prem and Off Prem Services with suppliers/3rd Party suppliers

Streamlined Service Transition, Release Management Process for DEVOPS & Agile Platforms

EPM - Clarity implementation for E2E tracking of all Phases of Project from Ideas to implementation. (Infrastructure & Application)

Deliver Applications in SharePoint(O365) and Tableau for Dashboard Reporting

Delivered Projects and transformation Programs up to 14M Euros.

Ensured Audit Compliances are met across 33 Platforms by establishing Compliance and Maturity Assessment Initiatives.

Reporting & Governance for service transition Process Assurance.

User training on Transition and Quality Governance Process.

Digitized Training for Service Introduction.

Optimization of the Service design process- 30 % effort reduction, quicker TAT, reduced headcount and increased productivity.

Drive the Quality Assurance Transformation Program across SAP & NON- SAP Platforms (~10M Euros)

Setup the Demand Management Process across SAP & Non-SAP Platforms

Work with Marketing Platforms to set up a streamlined SI process in the Digital Space & Collaboration (O365)

Review & Finalize on vendors for contractual Agreements (through RFP/RFQ) for Operational activities and delivery of larger Programs (Time & Material / Fixed Price, Agile, DevOps model)

Established the SaaS Based Service Offering Framework geographies & Platforms.

Change Agent for Global Processes for Process assurance & driving standard IT solutions.

Optimization of the Service design process- 30 % effort reduction, quicker TAT, reduced headcount and increased productivity

Key accountabilities include Process Change management, Landing of Process Assurance globally, Improvement to quality of delivery, Transformation Programs, Setting up Process Monitoring, Transition Management, Project Deliveries.

Team consist of 28 FTE’s/Contractors

Australia and New Zealand Banking Group (ANZ), Bangalore Delivery Manager (May 2010 – Feb 2014)

Delivered enhancements and projects in FileNet- BPM & ECM, Intranet & Collaboration Services (ICS) [50+applications], Small business Loans, ARMD (Audit Risk application) Clarity - Enterprise Portfolio Management (PPM) using Agile and Waterfall Methodologies.

Responsibilities included developing a phased implementation approach for overall analysis, design, development, testing, training, and postproduction efforts.

Identified critical path decisions, made recommendations and influenced program leaders and business process owners.

Handled the infrastructure and Database Upgrade for applications viz., Teammate, Tax Integrator.

Setup Clarity Competency at Bangalore to achieve delivery excellence.

Institutionalized processes viz., Release, Configuration Management, Transition from Project to Maintenance & Support resulting in improved productivity and higher quality deliverables.

Handled P & V, Penetration & Safety Testing, and DR for major applications in the FileNet, PPM and Intranet Applications.

Successful Transitioning of 60 +applications to Vendors.

Successful deployment of multiple Projects in the Fixed Price Model.

Managed and delivered projects costing up to AUD 3M in FileNet BPM & ECM, Clarity PPM including Microsoft Technologies.

Worked with vendors through RFQ, SOW, DO’s to manage larger Programs (Fixed Price, Time & Material).

Key accountabilities included delivery management, competency development at Bangalore, process management and improvement to increase predictability of delivery, productivity, Customer Support & Training, Stakeholder Management and Transition Management.

Team consists of 30 FTE’s.

GE GTS, Bangalore

Business Analyst (Nov 2001 – May 2005)

Partnered with Key business units for delivering Projects and Programs in the ESS (Engine Services & Spare Parts) and CMS Commercial & Military Spares Organization Organisation for GE Aircraft Engines, Cincinnati.

Led the Simplification and phasing out of legacy systems.

Implemented projects for MEO (Military Engine Spare parts) business using Six Sigma Tools delivering USD 400K digitization benefits and better audit trail.

Led WENS (Web Based medium of Inquiry, Order, Quote Entry) GEN II project resulting in increase of 25%customer Usage, USD 45K CAM’s (Customer Account Manager) productivity & USD 200K Digitization benefits to MEO SPO.

Managed WENS GEN III project leading to increase functional visibility & USD 250K Productivity savings.

Initiated Training programs for CAM’s & Support Teams resulting in 60% decrease of CAM’s Usage & Tickets and delivered USD 200K Productivity savings.

Led and executed zero issue Oracle DB (7.3 to 8i) Upgrade for all 9 MRO sites with time and resource constraints.

Handled MRO, ACCUM for North America, Asia and Europe (total 10 sites) from offshore.

Executed OS Version Upgrade for Asia and Europe MRO sites (4).

Streamlined and Implemented Release Management Process, Standardization of MRO Application across all ten sites globally using six sigma tools.

Initiated & Transitioned Configuration management of MRO Applications to Offshore.

Planned & Implemented interfaces for Shop Floor Applications resulting in USD 200K digitization benefits and better audit trail for ESS.

Accumulation System for the Engine (ACCUM) was implemented in three GE Shop Floor sites (Japan, Dallas and Ontario) & Standardization ACCUM at all Shop Floor sites was done using Six Sigma Process

Customization in Oracle ERP -INV, PO, BOM modules (MRO) & Setting up of interfaces running between MRO and other Shop Floor Applications.

Key accountabilities included Project Management, Transition from Onsite to Offshore of applications (in-house), Vendor management, and Process management, User Training & documentation, Quality of delivery and stakeholder management.

Team consisted of 12 FTE’s with 6 GDC’s in 3 global locations.

Wipro Technologies, Bangalore

Associate Consultant (July 1997- Sept 2001)

Clients: Seagate Technologies, Sony Electronics and General Motors, USA.

Implemented Oracle ERP applications for major clients of Wipro Technologies

Worked on key business processes & application support involving Oracle Financials and Manufacturing modules.

Variance Reporting between 11i and 10.7 tables

Customer Data Conversion from 10.7 to 11i

Onsite Support for the conversion of Legacy Financial modules of Sales & Marketing Division to Oracle Financials (GL, FA) and Customization of Financial Reports.

Automation of General Motors’ production process through WEB.

Conversion from SQL server to Oracle 8i.

Interface Systems with Applications on Mainframes & Sybase.

Extensive support in phasing out the legacy system (MANMAN) to Oracle Applications and Customization in Oracle ERP (AP, AR, FA, GL, INV, PO, BOM modules).

Conversion of Essbase Application to Oracle Applications.

Customization of Aging Reports in Accounts Receivables at Seagate (San Jose)

Team consisted of 4 FTE’s.

Silverline Industries Ltd., Chennai Systems Analyst (Jan 1997 – Jul 1997)

Sanghi Polyesters Limited, Hyderabad Programmer (Sep 1993 – Dec 1996).

Madras Port Trust, Chennai Apprentice Trainee (Oct 1992 – Aug 1993)

Recognitions

“Take Charge and Excel Award for Outperformance” at ANZ for delivering EPM Project on time and within budget.

“Take Charge and Excel Award for Customer Centricity” at ANZ for delivering Tech Central Productionisation Project on time with resource constraints and Savings of $30000.

“Achievement Award” at GE Aircraft Engines for Continuous Improvement in the Release Process-2003 for increasing the stability of the MRO Applications.

“Appreciation Award” at GE Aircraft Engines in Recognition of Technology Upgrade initiative for Shop System Applications -8i DB upgrade of MRO Applications.

Recognized for “Continued Performance” by awarding “ESOP” by Wipro and Cash Awards from Seagate Technologies, USA.

Academic Credentials

Bachelor of Engineering (Computer Science & Engineering) 1992

SRM Engineering College

Madras University

Personal details

Date of Birth: 09th April 1971

Passport No: K7761101 valid till 08/10/2022

Nationality: Indian

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