Shanthameena K

E-Mail : adbjwd@r.postjobfree.com

Phone: 91 – 822******* & 91 – 988-***-****

14+ years of Expérience in Sales & Marketing Operations

OBJECTIVE

I have consistently demonstrated revenue growth in highly competitive markets. I aim to work with a progressive organization, in a challenging environment, and to be part of a dynamic team that works toward the growth of the company.

PROFILE

Execution of all Sales Operations functions throughout the quote to cash process

Expertise in managing pre-sales co-ordination and marketing objectives across India

Work closely with sales, marketing and product development teams to review, resolve and respond to each inbound request

Work with sales team to manage sales pipeline and initiatives

Support salesforce, as needed, to optimize salesforce productivity by reducing cycle time and ensuring accurate revenue capture

Ensure sales orders are entered, implemented, and billed correctly by working with sales, implementations, contracts, billing and other internal groups

Assist sales force to resolve billing and contract issues in a timely fashion

Work directly with the team leaders, regional managers, and sales operations to improve speed and accuracy of current processes

Quick in building and maintaining prospect & suspect database.

Proven success in establishing and maintaining a loyal customer base.

Good hands-on experience in sales operations and co-ordination with field sales.

Effectively use Salesforce to manage the sales pipeline and ensure all sales activities are documented. Expertise in creating reports in Salesforce to track the leads from raw lead to closure.

AWARDS & RECOGNITION

Received sales contribution award for three consecutive years at ADP India: 2014-15, 2015-16, 2016-17.

PROFESSIONAL EXPERIENCE

Worked as Ernst & Young LLP, Chennai from June 2018 to March 2019

Worked as Senior Executive – Sales Operations in ADP India Private Ltd, Chennai from May 2015 to Sep 2017

Worked as Senior Executive – Marketing Operations in ADP India Private Ltd, Chennai from March 2013 to 2015

Worked as Senior Service Desk Executive in Redington India, Chennai from March 2010 to Feb 2013

Worked as Senior Sales Coordinator in Adrenalin‘e’ Systems (Polaris), Chennai from Nov 2006 to Feb 2010

KEY SKILLS

Sales Operations Marketing Operations Salesforce Reports Remedy CRM POS FMS SQL (DBMS) MS-Office PPT Excel Lead Generation Inbound Calling Lead qualifying Meeting Coordination Demand Generation Roll Call Report Strong Knowledge in Payroll Industry MIS reports Pipeline & Forecast Report Pre Sales team management Database Management Sales Navigator

PROFESSIONAL EXPERIENCE

Ernst & Young LLP

Ernst & Young is a multinational professional services firm headquartered in London, England, United Kingdom. EY is one of the largest professional services firms in the world

BD Lead South Tax-ACR – (June 2018 – March 2019)

Key Responsibilities

Generating leads for Payroll & Accounting;

Managing MIS with respect to NER and leads;

Co-ordination with several locations to collate information with respect to leads;

Managing market analysis w.r.t leads;

Setting up meetings with relevant stakeholders of target customers;

Initiating & training the team w.r.t payroll services;

Handling payroll execution for clients;

Maintaining records client-wise, to ensure TQR policies adherence.

ADP India Pvt Ltd - (Chennai, India)

ADP India is a subsidiary of ADP Inc., the leading ‘Human Capital Management’ solution providers in the world. We are ISO 9001:2008 (quality standards), ISO 27001:2013 (information security standards) certified and SSAE 16 Type II compliant.ADP Established in 1949 and listed since 1961, ADP’s 60,000 employees serve approximately 610,000 clients in more than 125 countries.

Senior Executive - Sales Operations India – (May 2015 – Sep 2017)

Key Responsibilities

Deliver weekly sales pipeline reports and forecasting numbers to Director of Sales & VP- Sales;

Deliver weekly plan forecast reports to VP-Sales;

Revenue analysis for all salespersons;

Contribute to team effort by accomplishing related results as needed;

Track target accounts closely;

Book reports weekly and monthly;

Manage and maintain a pipeline and ensure all opportunities are properly fulfilled for Global;

Track lead status in Salesforce and generate reports;

Account creation and mapping in Salesforce;

Organize Blitz Day, drive the team to achieve global target, and flash report;

Assign leads to sales team;

Develop and maintain end-user training documentation and deliver training as required;

Responsible for analysis of daily, weekly, monthly, quarterly & annual MIS reports (target v/s achievement, funnel, win/loss analysis, etc.). Presented the same to Senior Management (Director of Sales, CEO, CFO, VP);

Coordinate with Legal for approval of roll-call contracts;

Coordinate with the SMT for conducting sales training and preparing survey questions

Senior Executive - Marketing Operations India – (March 2013 – 2015)

Key Responsibilities

Ensure all leads are reported with accurate status within same day

Process leads and distribute them to right person in Demand Generation team

Act as operations person within Demand Generation team to avoid lead conflicts

Work as sales operations person to keep tab on the lead status, and update status regularly to marketing & sales dashboard in Salesforce

Ensure with team that all inbound enquiries are responded to within 60 minutes

Spot trends and come up with ways to reduce sales cycle

Identify the lead in flow rate and distribute information with members of Demand Generation; take strategic decisions to pass the leads to tele-sales team, if required;

Play key role in automating the entire system for more accuracy and transparency

Roll-call sales file and update it in 360-degree roll-call data

Organize Blitz Day event and coordinate with team

Generate reports to management according to their requirements

Redington India - (Chennai, India)

Redington (India) Limited is an India-based company, which operates in the information technology product distribution business, supply chain solutions and after sales services of information technology products

Senior Service Desk Executive (March 2010 – Feb 2013)

Key Responsibilities

Take care of AMC calls

Co-ordinate with engineers for assigning & call closures

Co-ordinate service issues and escalations with superiors if required

Handle customer queries and follow up with vendors for services

Log & close calls in SOL, part indenting in SOL

Take care of PM & pre-AMC activities, prepare MIS reports

Work on asset inventory and database, and generate reports

Log calls in remedy application, prepare MIS reports

Adrenalin‘e’ Systems (Polaris) - (Chennai, India)

Adrenalin is a web-based human resource software that automates the entire HR processes to boost productivity.

Sr. Sales Coordinator, (Nov 2006 – Feb 2010)

Key Responsibilities

Take care of inbound & outbound calls;

Assign leads to the concerned location BDMs;

Prepare status of sales reports;

Inbound & outbound lead generation;

Responsible for new business and generating revenue pan-India for payroll software and SaaS services;

Sales operations, co-ordination with DMs, updating remedy applications & POS

TATA VSNL–Chennai (Nov 2004 to Feb 2006) Retention & Revenue Executive

Chennai Ford (April 2003 to Oct 2004) Customer Care Executive

PERSONAL DETAILS

Education Qualification

BBA

Date of Birth

12- May-1975

Gender

Female

Marital Status

Married

Languages Known

Tamil, English (Read, Write and Speak) & Malayalam (Speak)

Address

No: 31/8 Mukunda Appartments,

Nageswara Colony,

Villivakkam,

Chennai 600049

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Chennai.

Date: (Shanthameena K)

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