Customer Service Social Media
Resume:
Personal details
Maurine Chemurgor <***********@*****.***> Fri, Jan 31, 2020 at 12:03 PM
To: ***********@*****.***
Nationality: Kenya
Gender: Female
Date of birth: July 7,1997
Passport number:Ak0140131
Telephone number:+974********/+254*********
PROFILE
Iam consistenly dependable team player, dedicate to providing excellent customer service with smile and experience in properly handling customer inquiry.
I'm hardworking,co-operative,sef driven, aggressive, honest flexible and trustworthy individual who is always willing to learn and accommodate new ideas.
CAREER SUMMARY
To work in a reputable organization with and within a team where I can utilize my work experience towards the achievement of the organization as well as my personal career advance. EDUCATION BACKGROUND
January 2015- December 2016 Olessos Technical Institute. Diploma in Dietetics and Nutrition. January 2015-March2015 Data Network Institute.
Certificate in computer Application.
2011-2014 Sochoi girls high School
Kenya certificate of secondary School
2001-2010 St Mathew primary school
Kenya certificate of primary school
EMPLOYMENT HISTORY
July2015-July2016. Receptionist Sirikwa Hotel Kenya JOB DESCRIPTION
1.Answering and directing incoming calls
2. Informing guests in hotel rates and services.
3 . Maintaining clear and accurate records of guests room booking. 4. Computing all guests Billings accurately, post charges to guest rooms and house accounts. 5. Retrieving mail, packages and documents such as guest faxes. 6. Processing accurate payment of guests account.
August 2016-october2018 Customer service Nakummatt supermarket JOB DESCRIPTION
1. Selling products and services
2. Handling changesin policies of renewal
3. Closing out or open call records.
4. Computing reports on overall
5. Resolving customer complaint via phone email or social media. 6.Going extra mile to engage customer.
7.Advising on company information.
November 2018-upto date House keeping Assiyana company Qatar JOB DESCRIPTION
1.Checking assigned areas as a team leader and also assigning daily tasks to others as required. 2.Meeting with eTravelient and supply vendors to determine if products met need and specifications. 3. Conducting quality checks to ensure tasks are completed correctly. 4. Ensuring appropriate maintenance of all house keeping equipment and tools 5.Traing New members.
HOBBIES
Reading
Socializing
Traveling
REFERENCES
Joseph Wambua
Senior supervisor Assiyana company
Brain Mbuvi
General Manager Sirikwa Hotel Eldoret Kenya
Mercy chepchumba
Senior supervisor Nakummatt supermarket
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