Anastacio, Samson Bernardo

EXECUTIVE SUMMARY

Total experience of more than 20 years of which IT related experience is mainly in ITIL, change management, problem management, system analysis and design, applications design, database design, programming, analysis, systems administration, hardware management, service management and project management in mostly finance, banking and manufacturing related environment. Process streamlining is one of my strength shown being an AD Business analyst. Had more than 20 years of experience of managing and motivating employees. TECHNICAL STRENGTHS

Platform : Window Desktop, Windows Servers, Unix, Mainframe Tools/ Languages : PowerBuilder, Visual Basic, FoxPro, Micro Focus Cobol, Cobol, Informix, Active Directory, WSUS, DHCP, DNS, Backup – Legato/NetBackup, Tivoli, ESM, SQL Server, SQL Anywhere, Sybase, Oracle, Visio, DB Designor, VB Scripting, PL/SQL, McAfee, Symantec, C++, MS Office Suite, Lotus Notes, ASP.Net, Unix Shell Programming, Service now

Hardware : HP Servers/Blade server, IBM, Dell, KVM, EMC, ESX EXPERIENCE:

Company:SItel

Duration : January 2017 – Dec 2018

Position Title : IT Manager

Work Description :Responsible in managing incidents and outages and change requests that are required by the firm.

Duties and Responsibilities :

Responsible in managing the incident response team (IRT24x7 operation) and problem management team and the change management team.

Ensure Change Management Process define in the firm is followed. Recommend changes in the process as to fit with the current requirements of the firm.

Develop and improve new and existing process in the firm in order to streamline and make change process more productive in relation to the firm objectives.

Process and review all change records. Provide comments/rejection/approval to change requester based on the completeness and accuracy of the change record.

Ensure change records are scheduled during the lean time of the operation where impact to business is minimize. Avoiding conflict with other changes is also one of the responsibilities

Reports system bugs and data inconsistencies to the tools development team

recommend system and tool improvement to the Application development team

Ensures emergency change completeness on documentation and closure.

Ensure completeness, accuracy, and timeliness of root cause analysis (RCA) report

Facilitate assistance to new users in understanding what the firm change process is. Company: AIM Corporate Solutions Inc.

Project Assignment: SunPower

Duration : March 2015 – December2016

Position Title : Change Manager

Work Description : Responsible in ensuring change initiatives meet objectives on time and on budget with minimal impact to production operation. Responsible in creating, implementing and managing Change Management Strategies and Plans.

Duties and Responsibilities :

Ensure Change Management Process defined in the firm is followed. Recommend changes in the process as to fit with the current requirements of the firm.

Develop and improved new and existing process in the firm in order to streamline and make change process more productive in relation to the firm objectives.

Process and review all change records.

Provide comments/rejection/approval to change requester based on the completeness and accuracy of the change record.

Ensure change records are scheduled during the lean time of the operation where impact to business is minimize. Avoiding conflict with other changes is also one of the responsibilities

Chairs the Change Advisory Board and emergency CAB meetings.

Ensures emergency change completeness on documentation and closure.

Facilitate assistance to new users in understanding what the firms change process. Company :JPMorganChase

Duration : April 2008 – November 2014

Position Title : Tech Ops Manager - HW Mngt and Remediation Team Duration : May 2013 ~ November 2014

Work Description : Responsible in leading the HW team in APAC Reqion and NA region. Team is responsible in managing the banks Global Hardware issues. Manage the handover between North America and APAC Region, ensure that all tasks are handed over without issues. Ensure that all scheduled activities runs smoothly without issues. Address and resolve issues of HW remediation between SA’s, Data Center Resources, Application team and Vendor.

Duties and Responsibilities:

Triage with SA and Application team on HW issues that they have identified in their area of their responsibility. Identify their requirements and level set the expectations between the teams.

Work on priority 1 hardware incidents. Review each ticket and advise true nature of ticket and work with Incident Managers on the true status of the ticket.

Coordinate with vendor on all aspect of hardware concerns which include schedule, resources and other needed information that are to be relayed.

Ensure that all HW remediation are coordinated with all stakeholders (Vendor, SA and Application team). Resolve conflict of expectations between stakeholders. Position Title : Engineer Manager

Duration : June 2009 ~ May 2013

Work Description : Responsible in leading and managing the RFS IT Wintel engineers in Manila. Manage work schedule and task of resource between Manila, US and India resources. One of the roles is approving ITSM and scheduling them among engineers in US, India and Manila. Reviewing all tasks assigned and steps are clearly identified and workable. All other incident and project related activities are noted and assigned with the on duty engineer. Critical issues and activities are precise for documentation and handover purposes.

Duties and Responsibilities :

Schedule Team work hours leveraging on work life balance. Balancing team’s work schedule and their personal time for themselves.

Schedule On call engineers to cover weekend support for priority issues

Train new employees on JPMC processes.

Responsible in making the regular shift schedule of the whole team which include US, India and Manila site.

Works on priority 1 issue, attend bridge calls and work on solving a high priority issue. Collaborate with other groups that maybe impacted, like Network team, application team, SAN, EMC, Backup team and other team who can help identify the issue and help solved them.

Manage schedule of deployment of security patches.

Work with staff on issues that are requiring escalation and going through the process of Incident management and change management as needed. Position Title : Engineer - Windows System Administrator Duration : March 2008 - June 2009

Work Description : Responsible in managing RFS Wintel servers. Making sure all servers under the retail infrastructure are all healthy. Servers are regularly patched. Patching are coordinated with the LOB for scheduling to minimize impact to the business. Managing the servers includes managing all the monitoring tools prescribed, attached SAN, IIS certificates, SFTP installed and all other applications installed in the server. Responsible in making sure that servers going to production are having all the necessary validation done and all needed remediation are completed before the get into the retail production environment.

Duties and Responsibilities :

Install, configures and administer Windows 2000, 2003 and 2008 servers.

Performs installation of JPMC Monitoring tools: Tivoli, ESM, Snare, NetBackup, Configuration of NetView, SNMP.

Conducts Pre-Production check of servers from Build team. Perform and coordinate remediation made on servers going live specialy on standard configuration of servers going live.

Manage SAN storage installed on standalone servers and clustered servers. Perform SRDF Splits and restoration. Perform troubleshooting on SAN storage having issues on servers not getting mounted in the OS. Have exposure on different DR configuration of SAN storage on different production servers.

Deployment of Security patches thru WSUS and upgrade of server Firmware as necessary.

Troubleshoot issues that are logged into the ticketing system. Issues like Disk Space, monitoring tool down, back up down, SNMP down and others

Implement/Activate changes for set of servers or application that are impacted. Ensure that all steps are reviewed and resources are available even before the change window starts. Check server health before implementing the changes. Make necessary backups to cover all possible rollback procedures.

Work on priority 1 issue, attend bridge calls and work on solving a high priority issue. Collaborate with other groups that maybe impacted, like Network team, application team, SAN, EMC, Backup team and other team who can help identify the issue and help solved them.

Company : Manila Electric Company

Duration : January 2003 – March 2008

Position Title : System Analyst - Project Manager / Analyst Duration : Nov 2007 ~ March 2008

Work Description: Responsible in management and implementation of new and existing projects for Meralco’s infrastructure and software upgrade and implementation, implementation of a new project that covers from cost benefit analysis up to actual implementation of the project. Monitoring and ISO compliant documentation is a must in each project monitoring and implementation. Project Involvement:

Project : iFLEET

User : Logistics Planning & Management office - Work as a Project Manager and as the Application Manager in the migration of the client server Fleet Management System (FLMS) to a newly purchase web-based Fleet management application. Project : Lotus Notes Email Archiving Project

User : Corporate Information and Analytics - Works as a project manager in the implementation of an email archiving solution, this solution would allow the email system to maximize email storage and improve overall performance of the email system. This project covers the valuation, acquisition, then to implementation of the solution that would meet the company’s requirements. Position Title : System Administrator

Duration : Jan 2003 ~ October 2007

Work Description : Manage the Company's Active Directory and all windows-based servers. Coordinate with End user with respect to their server requirements. Manage DNS servers of all windows-based servers and workstations. Manage Logon script that automate workstation’s configuration for every type of user. Maintenance of the server's Hardware and OS, ensure that the server is working in perfect condition. Ensure the server's data is backed up all the time and it is recoverable. Management of SQL Server databases. Train and assist newly hired employees and OJTs.

Duties and Responsibilities:

Install, configures and administer Windows 2000, 2003 and 2008 servers.

Manage Active enterprise active directory and all windows-based servers. Manage the DNS and DHCP infrastructure of the domain.

Supports Purchasing department evaluation on what hardware to buy for the requirement of the company and application team.

Manage the Users and groups in the domain. Manages all the users in the environment. Creation and Membership of all domain users.

Deployment of Security patches thru WSUS and upgrade of server Firmware as necessary.

Work with the outsourced vendor on the schedule and actual hardware preventive maintenance of all the servers in the company

Work with the backup time in ensuring that backup is being executed and actual restoration is working.

Troubleshoot issues that are logged into the ticketing system. Issues like Disk Space, monitoring tool down, back up down, SNMP down and others

Implement/Activate changes for set of servers or application that are impacted. Ensure that all steps are reviewed and resources are available even before the change window starts. Check server health before implementing the changes. Make necessary backups to cover all possible rollback procedures.

Work different team in getting issues resolved specially when it requires all hands. Sits down with the application team and gather necessary information and requirements for their application in order to get the system back online.

Perform periodic DR test yearly together with the company’s Operations team. Company : Corporate Information Solution

Position Title : Associate Consultant

Duration : January 1996 - August 2002

Work Description: Worked as a Programmer analyst in the beginning and later on move to Project management position, used different type of programming language, database design tools and project management tools. Had major exposure data migration process and scripting for DB requirements.

Project Involvement

Project: General Ledger System\Integrated Billing System Client: Modair Manila Co.

Lead a team in developing an integrated system to automate accounting, billing and project/work order systems for an external customer which specializes in construction. Oversee and Audit the script prepared in the year end processing of the Balance Sheet and daily posting activities of the system. Project: Government Service Insurance System - Technical Conversion & Y2K Correction Client: Technology and Livelihood Resource Center

Worked as a team lead and Quality Assurance for Y2K remediation project using Cobol.

Project: Meralco Transformation Project - Financial Management System Client: Manila Electric Company

Develop and implement a data conversion facility from the old application MIMS to the new acquired application FMS of Meralco. Worked with Union Fenosa consultants in gathering data for the Data Dictionary of the target application to ensure a smooth transition and migration of data.

Project: MINCOM Information Management System(MIMS) Client: Manila Electric Company

Implement and maintain the financial software package developed by MINCOM Pty. Ltd (an Australian software company). The application has modules for purchasing, accounts receivables, accounts payables, materials management and general accounting. Developed small utilities to allow interfaces for data entry for MIMS: Journal Entry Facility, Inventory Ticket tool, Account balancing tool Contact Info

Address : 191 Paliwas, Obando, Bulacan, 3021

Address : Unit 1111 Grand Emerald Tower condo, Ortigas Center, Emerald Ave, Pasig City

Mobile No. : 091*-***-****

Email : adbjtt@r.postjobfree.com

Personal Particulars

Age : 47

Date of Birth : 1 Feb 1972

Nationality : Filipino

Gender : Male

Marital Status : Married

Educational Background

Bachelor's/College Degree

Field of Study : Engineering (Industrial)

Major : BSIE

Institute/University : Mapua Institute of Technology, Philippines Graduation Date : October 1993

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