Customer Service Care

Curriculum Vitae

Name : Maab Mohamed Elshareef

Address : Ain Khalid, Zone 56, St. 631,

Building 34, Villa 2

Contact Number : 33682790

Email : ************@*****.***

Personal Profile

Nationality : Sudanese

Gender : Female

Marital Status : Single

Date of birth : August 11, 1999

Place of birth : Doha, Qatar

Language : Arabic, English

Resident Permit Valid till : September 30, 2019

Academic qualifications

• 11th grade completed at National Curriculum Programme to IGCSE from Newton International Academy, Doha Qatar from Y2017 to June Y2018

Work Experience

• SECRETARY at ABU ISSA HOLDINGS, Doha Qatar for 2 years Duties and Responsibilities:

• Schedule appointments of the entire Business Department.

• Regularly recording tenders and responsible sending emails and collect the same as well as receiving fax and other administrative works.

• Customer Service and Customer Care in welcoming VIP and Visitors by greeting them, in person or on the telephone, answering or referring inquiries.

• RECEPTIONIST at MILAHA, QATAR NAVIGATION, Doha Qatar for 1 year

Duties and Responsibilities:

• Answering phone calls from different clients and transferring calls to the concern person in various departments.

• Handling all company inquires. Such as, tracking arrivals date of shipment, scheduling appointments for staff and visitors, etc.

• Operating visitor management system.

• Activating and deactivating visitor passes for guests coming in and out of the building.

• Preparing reports and visitors log for management and ensuring all data is updated.

• Ensuring all visitors and staff have authorized access to building using the VMS (Visitor Management System).

• Responsible for the efficient and safe evacuation of staff members and visitor in the event.

• Welcoming guests and VIP’s by greeting them and

directing them to their concerned department by phone or face-to-face communication.

• Advising visitors or staff to proceed to the assembly points incase of emergency such as, fire alarms, danger within the building, etc.

Personal Skills

• Office work

• Computer skills (Excel, Power point, Microsoft Word) – Graduated with high remarks

• Phone, Email & Face to Face Communication

• Time Management and Prioritisation

• Excellent writing and speaking (English and Arabic)

• Certified Basic First Aid and Fire Warden Training (07/09/2019) Character References:

As per request

Contact this candidate