CURRICULUM VITAE

AMANDEEP KAUR

# ***, *****-**,

Mohali, Punjab 160062

Mobile No. 998-***-****

Email ID: adbjt6@r.postjobfree.com

Job Objective

Sought Out continuous professional development opportunities to further develop expertise in [Industry] operations while strengthening support for team members. A Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance oriented in tackling operational problems.

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AREAS OF EXPERTISE

Human Resource

Administration

Recruitment

Employee Management

Sales & Marketing

Customer Service

Team Management

Brand Management

PROFILE SUMMARY

A competent professional with nearly 8 years of rich & versatile experience in HR & Administration, Sales, Recruitment and Customer Service Department.

An expert HR executive with proven expertise in implementing the policy and procedure, recruiting and hiring, holding rich experience.

Skilled in attracting the most qualified employees and matching them to jobs for which they are well suited.

Pivotal contributor to senior operating and leadership executives, providing leadership for multiple acquisitions, from due diligence to conversion.

Efficient in interviewing and assessing the people.

Expert in taking order from the seniors and giving valuable suggestions.

An innovative, loyal & result-orientated professional with strong planning, communication, interpersonal & negotiation skills; proven ability to surpass targets within given deadlines, regardless of pressure.

ORGANISATIONAL EXPERIENCE

March 2019 – Sep’2019 The Mentor Group- Zirakpur

HR & ADMINISTRATION MANAGER

Worked with senior management to create HR policies and procedures; recruit employees; conduct employee referral and management programs. Track record of leaves/ work from homes. Administer HR budgets and handle HR generalist

workplace issues. Overseeing disciplinary action and managing HR records.

Key Results:

Trained Executives on interviewing techniques, best practices and sessions that contributed to sound hiring decisions.

Negotiated contracts with vendors.

Slashed administration costs 30% by negotiating pricing while ensuring the continuation and enhancements of services.

Devised cost-effective incentive and morale-boosting programs (including special events) that increased employee satisfaction and productivity.

Reworked new-hire orientation program to include HR information and management profile.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.

Negotiated salary offers and bonuses/relocation packages across all levels.

Conducting Team Meetings highlighting late comings, disciplinary issues and code of conduct.

Revised pay scales across all levels. "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Purchased and maintained office supply inventories, always being careful to adhere to budgeting practices.

Verification of monthly bills.

Handling customer queries, directing to the concerned staff member and updating when they could speak to specific individual.

Verifying and maintaining attendance record of housekeeping / security staff.

Looking after the horticulture and pest control.

Assist in planning and preparation of meetings and conferences.

Prepare and monitor office budgets.

March 2016-Feb.2019 Swan Genx Projects Private Limited

HR & ADMIN MANAGER

Plan and coordinate administrative procedures and systems and devise ways to streamline processes

Recruit and train personnel and allocate responsibilities and office space

Assess staff performance and provide coaching and guidance to ensure maximum efficiency

Monitor costs and expenses to assist in budget preparation

Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

Organize and supervise other office activities (recycling, renovations, event planning etc.)

Ensure operations adhere to policies and regulations.

Member Management including email reminders, member roster and record of financial dues.

Checking the availability of stationary and other required things and ordering for them.

Responsible for maintaining the records of office inventory, petty cash and keeping record of expenses.

Vendor management-liaising with all vendors for regular office administration work

Cash and Bank management - Petty cash and bank related activities

Funds Control - Preparing invoices, business proposals and ensuring follow up of payments from existing and new clients

Housekeeping & stationary management

Supervision of office assistant's day to day activities

Resourcing of candidates and appropriately advertising for and recruiting place-able staff.

Sourcing candidates C.V's from various job boards or other media sources.

Coordinating and communicating activities for the Office, including all employee events.

Screening the Candidate based upon the Educational qualification, Technical skills, Communication skill and experience.

Short listing the resumes based on desired skills and experience.

Conducting telephone and Personal interviews in coordination with department heads.

June 2013-March 2014 Gold’s Gym Mohali

SALES MANAGER

Sell Gym memberships to potential customers especially Govt. Verticals of Punjab and Chandigarh and Mohali.

Prospect and sell new advertising to the members.

Learn and understand all the Fitness businesses and the industry.

Prepare presentations and present to Companies for corporate deals.

Efficient and organized time manager.

Provide a high level of customer service.

Create effective promotions.

Integrate between departments within the organization.

Take initiative towards solving problems and recommending creative advertising solutions.

Requisite Call Ratios & Pitches.

July 2008- July 2012 IBM Global Services

SENIOR CUSTOMER CARE EXECUTIVE

Handled all incoming phone calls and enquiries.

Attending the daily seminars and explaining about the product.

Communicated with customers to ensure product understanding, answer questions, and facilitate conflict resolution.

Provide feedback on product and process improvement to Team Leader.

Work closely with Sales team to archive customer's satisfaction.

Conferred with client each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.

Handled escalation from customers for upcoming trainings and uploading on Software.

Follow-up with respective Trainer's for upcoming and ongoing training requirements, i.e. Tools/Aggregates, Special Training Material etc.

EDUCATION

Completed Matriculation from Punjab School Education Board with 69%.

Completed Senior Secondary from Punjab School Education Board with 71%.

Completed Graduation from GGDSD College, Sector-32 D,(affiliated to PU, CHD), with 55%.

Well versed with Microsoft Office (Excel, PowerPoint & Word), MS Outlook,

PERSONAL DETAILS

D.O.B : 25th Sept. 1984

Gender : Female

Language known : English, Hindi, Punjabi

Husband Name : Chand Partap

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