Administrations Manager
Resume:
Date of birth
Languages Known
English, Hindi, Malayalam
Marital Status
Married
Driving License
Indian, UAE and UK D/L
Visa Status
Residence VISA
References
Available Upon Request
A wide-experienced and results driven Sr. Management level executive with an esteemed track record of 13 years international working experience in the top Outsourcing/Offshoring and Remittance/Foreign exchange companies in the UAE. Cumulative leadership, management and operational experiences with a passion for surpassing operational objectives via a combination of lean operating methods, improving processes, and elevating output and quality to all-time bests. A well-networked industry expert with senior industry contacts, industry-leading market intelligence, professionalism, entrepreneurialism and a verifiable track record building on the success and reputation for results. Continuously portrayed the ability to bring value to partners, a board and management team through my practical, results-focused approach.
Applying for a Senior Manager – Operations position to utilize my bold and competent leadership, long-standing experience and strong network/contacts to maximize operations, profitability, revenue, productivity and ensure strong future sustainable growth. Ajith Prasanth
Senior Manager - Operations
Academic Qualification
Career Synopsis
Career Objective
Sep 2017 - Present
SR. MANAGER - OPERATIONS
BLS International Services, UAE
Nov 2011 – July 2017
Apr 2008 – Oct 2011
Apr 2006 – Apr 2008
Apr 2005 – Apr 2006
MANAGER CENTRAL OPERATIONS
DEPUTY MANAGER MARKET RESEARCH
MARKETING ANALYST
MARKETING EXECUTIVE
UAE Exchange LLC, UAE
Career Snapshot
Computer Skills
Mobile: +971-********* 050-*******
Email: adbjsd@r.postjobfree.com
Address: Dubai, UAE
Personal Information
Master in Business Administration (MBA)
University of Wales, UK
2004
Master’s Degree in Economics
1999
Bachelor Degree in Economics
1996
Key Competencies
Advanced Communication
Skills
BOD/CEO Relations
Relationship Management
Continuous Process
Improvement
Managing Multiple Process
Multi-location Retail
Operations
Customer Service
Manage Large Customer Base
Process Gap Analysis
Problem solving skills
Customised Customer Service
Diversity/ Multicultural Issue
Operations Management
Outsourcing/Offshoring
SOP Implementation
Manpower Development
Teambuilding/Training/Supervision
Staff Development & Motivation
Performance Reviews
Chair Team Meeting
P&L Responsibility
Strong Decision Making
Strong Profit Orientation
Budgeting and Cost Optimisation
Management & Leadership
MIS Reports
Conflict Resolution
Financial & Outsourcing Industry
Microsoft Office Packages
Windows Operating System
Email, Internet, Computer and
We-based apps
Occupational Profile
SR. MANAGER -
OPERATIONS
BLS International Services
MANAGER CENTRAL
OPERATIONS
UAE Exchange
Job Responsibilities:
Spearheading daily operations of 17 branches spread across all the Emirates of UAE (Abu Dhabi, Ajman, Sharjah, Dubai, Fujairah, Ras Al Khaimah and Umm Al Quwain).
Leading the Brach Operations Team for processing Indian Passport and approximately 40,000 applications per month.
Carried out weekly review of the Area Managers and providing weekly assignments to be achieved or surpassed.
Making at least one monthly visit to all UAE branches and ensuring that the instructions are implemented as per the feedback from the line operations.
Responding to regular branch Audit and ensuring strict adherence to SOPs, the company policies and financial guidelines.
Interviewing all company staffs shortlisted by HR and selecting the appropriate candidates for the branch operations.
Regularly visiting the Embassy and Consulate to manage the relationship and smoothen day to day operational issues.
ACHIEVEMENTS:
Introduced the mechanism to monitor the daily performance of 75+ front line staffs; improved the productivity from 32 submissions daily to 44 submissions daily. Given targets to each branch to promote the Value Added Services; increased the revenue from the Value Added Services from AED 47 to AED 62 per application. Started tie-ups with companies / PROs for bulk processing of Passport renewals; avoided slowdown of applicants during the second half of the month; created a data base of 110 PRO details to provide regular business. Established monthly monitoring of inventories and brought down the Operational Cost by 6%.
Identified and created a Trainer and continuous training and made periodic exams a part of the regular operations process; reduced poor quality applications over last 6 months from 1.7% to 0.5%.
Increased the foot fall in the Premium Lounge by considering high revenue from the Premium Lounge Varity; increased average foot fall in Premium Lounge from 1600 to 2000 per month.
Job Responsibilities:
Served as Central Operations Team Leader with responsibility to manage operational activities of 95 products and 4 major internal control procedures as per the SOPs.
Managed the operational procedures of products (e.g., Credit Cards, SEWA, DU, Western Union, Sigue Money Transfer etc.); ensured products performed as per the SLAs agreed with the partners.
Regularly met partners to increase product profitability and enhance relationship management.
Examined and approved Functional Documents, UATs, Announcements and SOPs for Products going live across UAE Exchange branches.
Conducted quarterly product performance reviews and discussed the findings in the Core Committee meeting.
Attended Zonal meetings to ensure continuous product streamline and implement product line as per the SOP; always met branch specific audit requirements, Central Bank guidelines and UAE Exchange customer service standards.
Identified and published Best Practices based on the company operations.
Prepared and published the Delegation of Authority Matrix related to logins of all the employees to ensure proper internal controls.
Monitored daily corporate customer registration and ensured that the documentation is done as per the UAE Exchange compliance guidelines and Central Bank requirements.
Manually released transactions upon DOAM based approvals or Cash Receipt; published debtors aging report daily to avoid exposure to any financial risks.
Prepared the 6 month’s transaction history of Yellow and Green Grade customers; forwarded to the Executive Committee for review.
Liaised with Bank Notes Department, Branches and Security Agencies to make cash funding arrangements to best suit the liquidity requirements.
Prepared the daily funding report and discussed deviation with Zonal Heads. CAREER GROWTH:
DEPUTY MANAGER MARKET RESEARCH
MARKETING ANALYST
MARKETING EXECUTIVE
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