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Customer Service Manager

Location:
Powell, TN
Posted:
February 01, 2020

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Resume:

Robert G. Mustin

*** ***** **** ****

Powell, Tennessee 37849

865-***-****

adbjns@r.postjobfree.com

Employment Objective

An opportunity to contribute to the competitiveness of your organization by applying my unique blend of experience and education.

Education

Master of Arts Degree, Organizational Management,

December 15, 2001

Tusculum College, Greenville, Tennessee

Overall grade point average for education, 3.8 of possible 4.0

Bachelor of Science Degree, Organizational Management,

December 18, 1999

Tusculum College, Greenville, Tennessee

Dean’s List: 3.54 grade point average of possible 4.0

Associate Degree, Business Management/Quality Management Option,

May 11, 1996

Roane State Community College, Harriman, Tennessee

Dean’s List: 3.53 grade point Average of possible 4.0

Employment Experience

Logistics/Purchasing/Production Control Manager, October 2017 to September 2019 Xtreme Tower Products, Maryville Tennessee.

Responsible for two warehouses in daily operations, issuing of parts to manufacturing, receipts and transactions in the MRP (Expandable) system.

Responsible for all purchasing transactions, domestic and overseas.

Ensure that master schedule and ship schedules for both plants are updated daily for manufacturing in Expandable and on excel files.

Customer Service Manager that oversees all orders are processed correctly and any shipping / quality issues are resolved to the customer’s satisfaction.

Daily contact with customers on schedule changes and expedite orders for products that are manufactured at our facility.

Responsible for monthly, quarterly and annual inventories, ensuring that all are processed to accounting standards.

Robert G. Mustin

Page 2

Production Control Scheduler, April 2016 to October 2017.

Xtreme Tower Products, Maryville Tennessee.

Compile all customer purchase orders (PO’s) into master schedule. Publish daily schedule and long-term schedule for manufacturing.

Process orders in E2 Shop Scheduling System for purchasing and machine shop (internal and external orders).

Lead person for Plant 1 integration from E2 system to new Expandable MRP system of January 2017.

Provide the following reports to President and Director of Operations, long-term forecasts for annual planning, sales projections by customer for budgeting purposes, daily sales output, weekly efficiencies for both plants based on hours worked vs hours needed to complete job. Update customer demand by large tower vs small tower. Update time study file for hours required to complete each tower by department and report deficiencies by p/n. Publish all staff meeting data each month.

Customer Logistics Manager, July 2012 to October 2015.

SL Tennessee, Clinton, Tennessee

Responsible for all incoming release requirements from GM for Lighting plant and all outgoing shipments to GM.

Direct customer contact for all GM plants for OEM (Lighting plant).

Maintain inventory of finished goods in excess of $1.2 million with daily shipments of approx $500K.

Supervise 19 direct reporting individuals in shipping, customer service and shuttle truck transportation.

Maintain daily shipping details (DELJIT and DELFOR) for plant scheduler to maintain daily and long term scheduling for Production Planning and Materials sections.

Responsible for daily billing, plant inventory and all functions of shipping department to support plant goals and KPI targets.

Coordinate with all managers in Assembly, Quality and Material Planning departments on daily operations.

Provide Director of Operations with all relevant reports, schedule changes relating to customer operations and department goals.

Lead person for lighting plant on GM Supply Power updating requirements for plant requirements.

Robert G. Mustin

Page 3

Materials Planner, June 2009 to July 2012.

Exedy America, Mascot, Tennessee

Responsible for verifying counts on component parts, line scheduling and shipping of torque converters for automatic transmission (AT) lines in facility for GM, Ford, Chrysler and Nissan.

Order incoming (domestic and foreign) components for AT lines.

Maintain kanban system to enable sub-lines and final assembly lines to operate within set guidelines.

Process EDDL, prototype, EDI and service orders for all customers.

Schedule out-bound and in-bound freight for AT finished assembly shipments and component parts.

Process freight bills for payment to carriers and fork-lift companies by accounting department.

Maintain consignment inventories to ensure production requirements are achieved and inventory targets are optimized.

Coordinate with all managers and supervisors in Manufacturing, Quality and Accounting departments on daily operations.

Specialist: Production Control, April 2001 to October 2006.

Denso Manufacturing, Maryville, Tennessee.

Scheduled mass production Instrument Clusters for Honda / Acura,

GM / Lear / Dakkota, and Toyota products.

Scheduled launches of New Products for Instrument Cluster Division.

Co-ordinated new product launches with PDE, PE, SQA, Production, Reliability, Packaging, and Logistical departments to meet customer trial requirements.

Processed engineering changes to meet internal and customer design changes.

Updated Starter Master Schedule for Starter/Alternator Division to support customer needs with production capacities at Tennessee and Japan plants.

Updated daily production schedule to balance customer-shipping requirements with production line capacities and target inventory levels.

Analyzed, processed, expedited customer orders, exception orders, and service parts orders by establishing and maintaining a production plan that satisfy Denso requirements.

Assisted in supplier development and scheduling, assisted in packaging trial part orders to achieve department objectives and internal and external requirements.

Performed inventory control to meet numerical targets and ensure inventory accuracy.

Worked with Business Planning and Sales in the development of the Annual Plan for Production based upon the development of sales forecasts.

Robert G. Mustin

Page 4

Heat Treatment Production Associate, January 1997 to April 2001.

Denso Manufacturing, Maryville, Tennessee.

Responsible for operation of four gas carburizing furnaces, two endothermic gas generators, burn-off oven, alkali wash, and tempering furnace.

Metallurgical lab technician responsible for Rockwell and Vickers hardness testing, and microstructure analysis of heat-treated parts.

Quality control inspector for pinions, shafts, tubes, and barrels used in the production of automobile starter units.

Operator of dent checker, shaft distortion checker, and two shot blast machines.

Packaging Supervisor, February 1993 to September 1993.

Ritway, Knoxville, Tennessee.

Supervised seven warehouse workers in storage, packing, and shipping of promotional material.

Inventory Management Specialist, January 1986 to June 1992.

United States Air Force, Soesterberg Air Base, The Netherlands.

Supervised military personnel and Dutch civilians in an office and warehouse environment.

Equipment manager for over 300 vehicles valued at over ten million dollars.

Ordered, monitored, received, and stored over 57,000 line items in six locations as Noncommissioned Officer in Charge of Retail Sales.

Local purchase monitor that acted as a liaison between supply, finance, contracting, and local Dutch vendors.

Received extensive training on Explosive Ordnance Disposal operations and safety procedures as a war time augmentee.



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