MICHAEL J. POKORNY

**** ********** *** • Iowa City, IA 52240

Home: 319-***-**** • Cell: 319-***-****

adbjmq@r.postjobfree.com

General Management, Professional Management, Global Customer Service

Dynamic, results-oriented Executive and Management Professional with comprehensive management and technical skills and 10 years of experience.

Strategic, critical thinker with proven analytical, problem solving, and management skills

Strong manager, team leader and cross-functional collaborator with excellent communication, presentation, and relationship-building skills at all internal and client organization levels.

PROFESSIONAL EXPERIENCE

2002-Present Wal-Mart Corporation Coralville, IA

Current Position: Assistant Store Manager of E-Commerce

Responsible for the production of 12 employees on a daily basis

Meet to exceed customer expectations through Online Grocery/Pickup Today/Site to Store

Create and maintain employee schedules to meet company necessity and budget requirements

Responsible for interviewing and screening potential workforce

Responsible to train employees on new processes

Conducting employee reviews

Provide coaching and create improvement plans when employees are below standard or need enhancement. As well as Coaching By Walking Around.

Communicate with Department Managers regarding the status of assigned tasks and oversee the completion of assigned tasks

Responsible for periodic inventory

Work as a liaison with outside vendors to maintain store integrity

Strive to exceed retail sales goals, promote Wal-Mart recognition and follow operational, safety and quality guidelines

Travel to tradeshows and training events to discuss new processes and methods for implementing new processes

Responsible for overseeing merchandise displays

Responsible for maintaining high level of product knowledge

Selected to be a member of the Risk Control-Loss Prevention Team

2002-2002 Athlete’s Foot Aurora, CO

Assistant Store Manager

Responsible for managing daily store functions, oversee a staff of 10 employees

Responsible for training all new hires and keeping workforce up to date on all new processes, product implementations and loss prevention

Create and maintain employee schedules and recruit assistance for employee absences

Prioritize business needs, work flow and distribution, and conduct employee reviews

Manage payroll to stay within store budget

Responsible for monthly inventory

Strive to exceed retail sales goals

Responsible for making daily Bank deposits of store profits

Stock and display merchandise

2001-2002 Radio Shack Aurora, CO

Assistant Store Manager

Responsible for overseeing a staff of 10 employees

Create and maintain employee schedules and recruit assistance for employee absences

Manage payroll to keep within store budget

Responsible for making daily bank deposits of store profits

Strive to exceed retail sales goals

Responsible for maintaining store appearance, stocking shelves and displaying merchandise

Responsible for providing customer service in a cutting edge industry

Responsible for maintaining high level of product knowledge

Responsible for troubleshooting technical problems

1997-2001 Austin Rometch Denver, CO

Inside Sales Manager/Warehouse-Inventory Control Manager

Inside sales of manufactured hardware

Maintain customer relations through high level of product knowledge and commitment to fulfill customer’s merchandise requirements

Responsible for all processes of Shipping and Receiving

Logistical analysis

Responsible for Cycle counting stocked inventory weekly

EDUCATION

1992-1996 University of Wisconsin-Stout Stout, WI

Bachelor of Science Degree in Business Administration

Bachelor of Science Degree in Retail Merchandising and Management

Project Management ● Store Management ● Service Management ● Warehouse Management ● Inventory Control Management ● Customer Service ● Inside/Outside Sales ● Market Research and Development ● Basic Merchandising ● Logistics ● Marketing Promotions and Visual Merchandising ● Employee Relations ● Employee Interviewing/Hiring ● P&L ● Staff Management and Development

COMPUTER SKILLS

Microsoft Office – Microsoft Word and Excel

Microsoft Outlook

Word Perfect

Smart Systems

Contact this candidate