L. Sue Sestina E-mail: adbjm6@r.postjobfree.com

**** **** ****** *****, ** Cell: 616-***-****

Sparta, MI 49345

SUMMARY: Seasoned Quality professional with experience ranging from performing receiving inspection duties to managing quality departments. Experience encompasses customer and supplier relationships, including Ford and GM product launch, PPAP, APQP, PFMEAs, CPLANs, specialty audits, Gage R&R, Capability Studies calibration, Continual Improvement, 8Ds, Corrective Actions, ISO, TS-16949 and IATF 16949, Special Audits CQI-9, 11, and 12, 5S and safety activities.

Experience

Americhem, Grand Rapids, MI April 2019 to November 26, 2019

Quality Manager

Tier II supplier of PVC and TPE plastic pellets to automotive and Building industries.

Management Activities:

Managed 6 member lab technical staff

Managed IATF internal and external audit processes

Managed responses to internal and external audit non-conformances

Established weekly departmental team meeting to identify and pursue departmental improvements

Managed introduction of new testing process into Quality lab’s testing responsibilities

Worked with cross functional departments to identify interdepartmental communication issues and to implement actions to correct communication deficiencies

Implemented in-coming raw material testing for suppliers of pigments

Performed Job Safety Analysis on Quality lab equipment

Elm Plating, Jackson, MI March 2018 to February 2019

Quality Manager

Tier II supplier of zinc plating to fastener industry, automotive and non-automotive. Responsible for managing Quality Department. Responsibilities included the following:

Management Activities:

Managed 5 member Quality Assurance team

Tracked and maintained Quality department’s budget

Managed IATF document control / change system

Managed customer complaint / problem resolution activities

Participated in customer communications and review of customer scorecards

Reported Quality KPIs, COPQ, trend analysis, and other departmental measurable

Managed plating calibration system

Planned and managed annual quality budget

Improvements Implemented (Elm Plating):

Designed / created repeating certification testing for Final Inspectors

Created / designed / implemented 8D effectiveness audit

Established / tracked and achieved quality team’s annual goals

Designed and presented problem solving methods to management, engineering and production associates

Streamlined Quality’s Final Inspection activities (Saved $750 per month in forklift truck rental)

Improved Quality department’s Work Instructions by performing cross-functional review with Quality team users to confirm content was correct, and work was performed to most efficient standards

Implemented weekly quality team meeting to consider suggested improvements, discuss problems / issues encountered while performing inspection activities

5 S activities

TAC Automotive, Jackson MI June 2016 to January 2018

Quality Engineer III (Promotion)

Tier I supplier to Ford, Toyota, Subaru and Nissan of shifter assemblies, steering wheels and key sets. Processes include assembly, injection molding, stamping, and casting.

With promotion assumed the following responsibilities:

Managed PPAP process for launch of new rotary shifter (MY 2019 Ford Edge)

Performed equipment capability studies

Performed Gage R&R studies

Managed supplier PPAP

Reviewed and approved tooling layouts for the injection molded rotary shifter parts (Includes performing dimensional capability studies)

Reviewed / approve new product line PFD, PFMEA, CPLAN, Work Instructions

Interfaced with Ford representatives

Worked with TAC Production Engineering, Assembly Engineering, New Products, Tooling Engineering to ensure production processes meet customer’s product requirements

Performed internal audits

Quality Engineer II (TAC Automotive) December 2012 to June 2016

Managed suppliers’ PPAP supplier process changes to meet Toka-Rika, Ford, Toyota, Subaru and Nissan requirements

Utilized APQP strategies to prepare suppliers to meet quality requirements

Designed and improved annual supplier audit plan

Audited suppliers’ QMS / CQI-9 audits / welding, painting, soldering processes

Interfaced with corporate purchasing to identify and qualify prospective suppliers

Trained suppliers / PFMEA / CPLAN / Corrective Actions

Reviewed / approved suppliers’ corrective actions

Cequent Performance Products, Tekonsha, MI May 2011 to December 2012

Supplier Quality Engineer, (Chinese Supplier Buy/Sell Electrical Group)

Cequent Performance manufactured electrical, towing, lighting trailer finished goods for the RV and trailer industry. Processes included injection molding, electronics, wire harnesses.

Responsible for improving Chinese / Taiwanese quality of manufactured electrical finished goods, brake controllers, lighting, switches, wiring harnesses, connectors

Audit suppliers’ production processes and quality systems

Taught Chinese suppliers APQP, PFMEA, CPAN,

Review and approve supplier PPAP submissions, supplier corrective actions

Interface with cross functional teams to resolve supplier manufacturing issues

Work with suppliers to improve production processes and quality systems

Track, evaluate and report on suppliers’ performance to upper management

Omron, St. Charles, IL April 2007 to June 2010

Quality Engineer II

Omron is a manufacturer of brake modules, key fobs, and electrical components for the automotive industry.

Cadillac Key Fob Quality Engineer, GM SQE / STA interface

TS 16949 Management Representative

Managed PPAP and SREAs to GM

Planned and organized Internal Audit Programs, for TS 16949 and 17025

Reviewed and approved Internal CAR resolution

Participated and led continual improvement teams

Planned, organized and implemented Layered Process Audit system.

Autocam Marshall, MI April 2005 to December 2006

Product Quality Engineer for all TRW product

Autocam manufactures high precision metal components for GM, Chrysler, and Ford ABS

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Continual Improvement Team Leader (Part Wash Line)

Quality Engineering team member on four additional continual improvement teams

Supplier Development & Supplier Approval through GM approval process

PPAP to TRW / GM requirements

Tracked and reported quality related data to plant management

Gage R&R (Variable and Attribute via AIAG procedures.)

Utilized SPC software system to qualify and track machine capability

Assisted ME to qualify Radco robotic equipment

Jackson Tumble Finish, Jackson, MI August 2002 to April 2005

Quality Manager

Jackson Tumble Finish is an ISO 9001:2000 certified provider of part finishing (tumbling, vibratory, phosphating, black oxide, sanding, plating and cleaning services for the automotive industry.

Management Activities:

Supervised 2 Shipping personnel

Managed ISO 9001 QOS

Managed customer complaints from receipt to customer closure

APQP, PPAP, PFMEA team leader

Performed verification of measuring instruments

Improvements Implemented:

Led company to ISO 9001:2000 certification (Certified April 2003)

Designed methods of retrieving and analyzing company-wide data

Phosphate line improvement project team leader. (Improvements saved company $76,000 per year – self-sustaining.)

Initiated quality improvement Eagle Eye Award (Quality focused employee reward system)

Other Quality Related Employment:

ADCO Products – QA Coordinator, Jackson MI July 2000 to August 2002

Refrigeration Sales – QC Assistant, Jackson MI April 1999 to July 2000

Rubatex Corporation – QC Administrator Wynne, AR February 1997 to December 1998

Education: MBA Spring Arbor University (3.88 GPA)

Education: BA Fairmont State University, English Major (2.85 GPA)

Software and Systems: Excel, Word, Access, Power Point, GageTrak, Galaxy, SPC Datalyzer, Covisint, GM GQTS, Minitab, Ford Systems

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