Customer Service Manager
Resume:
Sharon Chance
Evans, GA
adbjkj@r.postjobfree.com
Summary
Experienced professional with banking background that covers customer service, business development and administration.
Excellent ability to work with others at all levels to ensure organizational goals are attained from first point of contact to the close of the transaction, striving for complete customer satisfaction.
Proactive approach to any task so that results are accurate, consistent and timely.
An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential, within a highly competitive environment where leadership skills are the key to success.
Work Experience
Queensborough National Bank -Teller 3/4/2019- Present
To perform and process transactions for customers, process payments for
Deposits and loan for the customer. Balance of cash drawer on a daily basis
Process of night drops bags in morning in dual control, cashiers checks, and
Answer phone and assist caller with urgency, to always be attentive in
Into the customer to see if there may be other products we have that could
Maybe be of service to the customer. Ordering of supplies for teller line. To
Always be of service to any needs that may be required for the bank.
Medac – A/R Billing Specialist, 10/2013 to 02/28/2019
Work assigned accounts daily to resolve unpaid claims. Calling carriers to inquire on status of claims. Follow-up on appeals of claims and to make sure carrier has received all documentation needed to resolve the claim. Enter adjustments and transfer balances as needed, per resolution from carrier. Post payments from patients. Verify and correct patient demographics as needed. Work any underpaid claims to resolve remaining balance. Answer phone calls from patients. Take credit card payments from patients who call in. Process correspondence from attorneys and forward to legal department.
Regions Bank, Washington, GA - Teller I and II, 2006-2008
Regions Bank, Evans, GA – 2009-2012
Perform all functions related to handling customer transactions. Accurately completed all transactions by adhering to strict company policies and procedures. Cross-sell banking services and products to customers, with excellent results. Trained in ATM transactions and procedures in loading and balancing.
Farmers and Merchants Bank, Washington, GA – 2002-2009
Directed daily operations for a retail bank, including branch sales, business development, customer service, and credit analysis. Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers. ATM balancing and transaction teller. Promoted products and services to clients, exceeding company goals.
Colonial Builder Supply, Co-Manager, 1995-2010
Accounts payable, ordering of materials, invoicing, journal entries, QuickBooks.
Thomson Orthopedics, Office Manager, 1994-1995
Ensure accuracy and completion of patient charges to include ICD/CPT coding. Assist physician. Made daily bank deposits, handled accounts payable and receivable. Entering patient demographics, make appointments, monitor patient census in hospital.
Orthopedic Associates, Workers Compensation Specialist, 08/93-08/94
File claims to carrier, call employers on status of injury reports, follow up on patient, set appointments, schedule appointments with outside providers, handle patient calls.
Dr. Thomas Smith, Podiatry, Office Manager, 03/91 to 08/93
Maintained three offices, performing billing, scheduling, data entry, daily deposits, accounts payable and receivable, maintain stock in treatment rooms, schedule surgery.
Education
Jenkins County High School
University of Georgia
Certifications
Web Ex 40 Hour Banking Course
Quick Books Training
September 22, 2018
To Whom It May Concern,
I am seeking a position that will utilize the skills I have developed in a variety of positions and industries over the years. My experience covers management and clerical positions, in medical offices, banks and construction supply.
I am very detail-oriented, and that skill translates well into any task requiring accurate information to be produced. I am well organized and am comfortable with a job that has a varied number of tasks to be completed each day. I work well under pressure and can work with limited supervision.
I appreciate your review of my resume. I look forward to discussing with you any opportunities that you may have that can take advantage of my skills and work ethic.
Sincerely,
Sharon Chance
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