KYLE STEPHENS

*** **** ****, ****, ** *****• 214-***-**** • adbjio@r.postjobfree.com

EXECUTIVE SUMMARY

Exceptional leader, negotiator and communicator with great success managing accounts and promoting new business. Critical thinking skills, aiding in the high quality and priority of customer service and satisfaction while executing a profitable business plan. Proficient with Microsoft Word, Excel, PowerPoint, Publisher and Taleo.

EMPLOYMENT

The Alias Group (Newark, DE) August 2017-present

Account Manager

Managed book-of-business in industrial coatings with average annual volume increase of 15% year over year

Exceeded all quotas, achieving an average of over 125% of goal for quality calls, opportunity creation and closed business each month

Provided technical assistance and troubleshooting for customers and prospects

Excelled at business development assignment, identifying 8 new coaters within territory

Participated in monthly strategy meetings and presented on KPIs to senior leadership

Life Time Fitness (Allen, TX) July 2013 – June 2017

Account Manager

Generated an average of 60 new memberships per month, generating monthly dues averaging $128 per membership

Successfully upsold specialty services such as personal training, spa services, and kids activities to high end clients, with the average member spending an additional $235 in club per month

Collaborated with managers to develop methods to ensure 70% membership retention rate

Presented with 10 Club MVP awards based on individually achieving membership quota percentage, maintaining benchmark retention rate, and robust member engagement

Received corporate recognition as a Top 10 National Performer

LA Fitness (Irving, TX / Grapevine, TX) July 2012 – June 2013

Sales Manager / Assistant General Manager

Promoted business through internal and external sales using effective planning and organizational skills, as well as prospecting across all market segments

Managed the daily operations of 10 support staff

Aarons Incorporated (Kilgore, TX) Nov 2011 – May 2012

General Manager

Supervised and trained staff in daily operations, merchandising, purchasing, inventory control, loss prevention, marketing and servicing.

Established and fostered productive long term relationships with internal and external customers by focusing on client solutions and customer satisfaction

Aarons Incorporated (Lewisville, TX / The Colony, TX) June 2008 – Nov 2011

Account / Sales Manager

Negotiated past due payments, payment plans, billing errors and refunds

Exceeded commission orientated sales numbers through in store and phone sales

EDUCATION

North Central Texas College (Corinth, TX)

Business Administration

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