Senior sales and service officer, telesales,CSR,Retail, cashier
Resume:
MANOJ GURUNG
Senior Sales And Service
Officer
Mobile No
OR
E-mail add
adbjin@r.postjobfree.com
O B J E C T I V E
To be a part of a prestigious
organization where my
qualifications, experiences
and abilities can be fully
utilized to contribute to the
accomplishment of its mission
and vision, with proven sales
and service records in retail
over 10 years plus with limited
data and less supervision. I
am industrious, law abiding,
honest sincere and hard
working. I have a good
communication interpersonal
skills along I am a good team
player and result provider.
W O R K E X P E R I E N C E
POSITION : SENIOR RELATIONSHIP OFFICER
COMPANY : MASHREQ BANK DUBAI, UAE
YEAR : 2014 May till Sep 2019
Duties and Responsibilities
To promote the sales of loans in the allocated markets or customer base (non-salary transfer loans and Accounts) within limited data and always achieving the set targets.
Account opening / After sales service for cards, Accounts and PL retention with less effect as comparing before to given margin for the same.
Always achieved set sales targets with the team as advised and compiled MIS reports.
To provide MIS & competitor reports on a weekly basis.
To conduct promotional activities group meetings and road shows to achieve budgeted sale volumes with effective results overcome.
Managing achievements of sales objectives by setting sales targets within the given budget or less than that. POSITION : CASHIER
COMPANY : Q HOME DÉCOR DUBAI, UAE
YEAR : 2011-2014
Duties and Responsibilities
Welcoming customers and their query helping them locate items, and providing advice or recommendations.
Operating scanners, scales, cash registers and managing for home delivery of furniture’s with proven less overflow of delivery schedule in warehouse.
Balancing the cash register and generating reports for credit and debit sales. Ensuring all prices and quantities are accurate and providing a receipt as per SOPs.
Processing refunds and exchanges, resolving complaints with less supervision and add on sales which always had worked for exchange policy within company profit.
POSITION : SENIOR SERVICE ASSISTANT
COMPANY : EMARAT PETROL STATION
YEAR : 2006 – 2008
Duties and Responsibilities
Collect payments from purchases to customers' credit and cash payment and provide customers with receipts.
Managing for fuel products arrangement, ordering stock for merchandise, price and shelve incoming goods as per requirements with time management for less overflow of incoming stocks.
Prepare DSR of fuel, oil, accessory and other sales on daily basis.
Always best in maintaining stocks and store as per advised to the superior level.
2 P a g e
E D U C AT I O N
ARMY SCHOOL
SHILLONG
INDIA, CBSE BOARD
DELHI (2005)
DAMAULI COLLAGE
COLLAGE OF ARTS
2006
L A N G U A G E S
English
Hindi
Nepalese
Arabic (Basic)
ADDRESS:
Damauli Tanahun Vayass
11 NEPAL.
RESIDENCE : AL RIGGA
UAE
POSITION : SUBSIDARY TEACHER
(SCIENCE/ENGLISH)
COMPANY : DAMAULI ACADEMIC SCHOOL NEPAL
YEAR : 2009-2010
Duties and Responsibilities
Present lessons in a comprehensive manner and use visual/ audio means to facilitate learning.
Provide individualized instruction to each student by promoting interactive learning which had changes with effective results.
Create and distribute educational content (notes, summaries, assignments etc).
Collaborate with other teachers, parents and stakeholders and participate in regular meetings with the progress needed if required in students as per their reports .
Plan and execute educational in-class and outdoor activities and event for extended options for learning.
P E R S O N A L S K I L L S
Excellent proven record for sales and service officer cross and up selling.
Ability to work with customers and workmates from different cultures.
Good team player with management skills and result provider.
Ability to stay focused under pressure.
Sales marketing and telesales skills.
Excellent organizational, verbal, written and
communications skills.
Proven analytical and critical decision making abilities. OTHER TRAINING & SKILLS
Telesales marketing and Business development
Officer.
CRM, Oracel and POS cash register.
Customer engagement for sales and service training.
Basic Fire Fighting training.
Food and Hygiene training.
MS Office, word Excel power point .
Internet Application, Email and social media.
Mashreq Bank 11 times best performer.
EMARAT petrol station 8 times star of the month. P E R S O N A L I N F O R M A T I O N
Date of Birth : 06/12/1988
Nationality : Nepal
Marital Status : Single
Religion : Buddhist
Visa Status : Employment Visa
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