Personal Information

Last Name : PAY

Name : Batu

Date of Birth : 08 March 1973

Place of Birth : Istanbul

Marital status : Married

Citizenship : Turkish

Sex : Male

Address : ** * ****** **** **ieu Mui Ne VIETNAM

Cell : +84-97-102****

E-Mail : adbjdp@r.postjobfree.com

Education

* City University of New York New York City

Bachelor of Science in Hospitality Management 1996 - 2000

* LaGuardia Community College New York City

Applied Science in Business Management 1993 - 1996

* Uskudar Burhan Felek Lisesi Istanbul

High School Diploma 1987 - 1990

Work Experience

* Anantara Mui Ne Resort Mui Ne, VIETNAM

Resort Operations Manager April 2019

Reporting the GM.

Achieved the 98% of the Budgeted GOP of the year 2019.

Achieved the Targeted Guest satisfaction result of 93%

Targeted NPS was 54% achieved 57%

Prepared the 2020 Budget with GM.

* Al Najada Hotel by Tivoli & Doha, QATAR

Al Najada Hotel Apartments By Oaks

EAM / Hotel Manager December 2017, March 2019

Reporting the GM.

Successful opening of the First Tivoli Brand

Outside of Portugal / Brazil.

Ranked in top 5 hotels in Doha on Trip Advisor

By Feb 2019.

Over- Achieved NPS & GRI targets by end of 2018.

* Aura Hospitality Doha, QATAR

Senior F&B Operation Manager May 2017, November 2017

Reporting COO

In Charge of the Operation of More than 42 Outlets.

In Charge of the Budget & Forecast

Monitoring the Cost

Increasing the Standard of Service

Training & F&B Knowledge

* Melia Doha Doha, QATAR

EAM Food & Beverage November 2016, April 2017

Reporting the GM.

In Charge of the whole F&B service team, Kitchen and Stewarding.

and F&B division budget and forecast.

Coordinating F&B marketing, promotions and implementation.

Monitoring the F&B Cost

Increasing the standard of Service

Training service standards, hygienic standards and F&B Knowledge.

Hyatt International 2008 – 2016

* Grand Hyatt Doha Doha, QATAR

EAM Food & Beverage May 2014, May 2016

Reporting the GM.

Achieved 1 Million USD more than

budgeted F&B Revenue.

Increased the Guest satisfaction by 2%

Achieved the Highest Ramadan Revenue

Since the 2010.

* Hyatt Regency Warsaw Warszawa, POLAND

Director of Food & Beverage December 2012, April 2014

In Charge of the whole F&B service team.

Preparing the F&B department budget

and Day to day forecast.

Coordinating the F&B marketing, promotions and implementation.

Training service standards, hygienic standards and F&B Knowledge.

Monitoring the F&B Cost

Planning to achieve the targets of the hotel revenue.

Increasing the standard of Service

* Park Hyatt Istanbul Istanbul, TURKEY

Director of Food & Beverage December. 2010, December 2012

In Charge of the whole F&b service team.

Preparing the F&B department budget

and Day to day forecast.

Coordinating the F&B marketing, promotions and implementation.

Training service standards, hygienic standards and F&B Knowledge.

Monitoring the F&B Cost

Planning to achieve the targets of the hotel revenue.

Increasing the standard of Service

* Grand Hyatt Doha Doha, QATAR

Asst. Director of Food & Beverage August 2008, December 2010

In Charge of the F&B department forecast.

In Charge of F&B marketing, promotions and implementation.

Training service standards, hygienic standards and F&B Knowledge.

Responsibility to do support all the F&B Division.

Planning to achieve the targets of the F&B revenue.

Increasing the standard of Service

* Sungate Port Royal Deluxe Hotel Antalya, TURKEY

Management Trainee /Night Manager / July 2005, March 2008

Villas & Suıts Manager / Asst. General Manager

In Charge of the whole Villa & Suite team.

In Charge of Night audit.

In Charge of the Night Shift

Responsibility of VIP guest in House.

Increasing the standard of Service

* World Fantastic Inc. New York City, NEW YORK

Director of Public Relations / September 1998 to July 2004

International Business Manager /Co-Owner

In Charge of the Company Marketing and sales

Planning and execution.

Distribution.

Increasing the standard of Service

* Bear Dallis Association New York City, NEW YORK

Director of Catering August 1995 to August 1998

In Charge of Catering department.

In Charge of Sales and marketing for the Outside catering.

Training and hiring.

Increasing the standard of Service

* Pasha Inc. * Bella Luna Restaurant New York City. NEW YORK

Asst. F&B. Mng. Night Manager (Part Time) May 1992 to July 1995

In Charge of Restaurant service.

Night closing.

Training and hiring.

Increasing the standard of Service

Language Skills

* Excellent in written and spoken English

* Working knowledge of Spanish

* Basic knowledge of Italian

Computer Skills

* Excellent knowledge of Microsoft Office.

* Quick learner for the new Computer Programs.

* Very Well knowledge of using Internet and related programs.

Other Experience

* Worked with Hyatt International more than 8 years.

* Living experience in New York City more than 12 years.

Special Courses

* The Senior Hospitality Leadership Program by Cornell University School of Hotel Administration.

Hobbies

* Swimming, Running, Playing Basketball & Soccer, Fishing, Bungee Jumping, Reading, Collecting World Paper Money, listening all kinds of music, Creative Thinking, Cooking, Tasting New Wines and Cuisines.

Awards Received

* Minor Award of Excellence 2018

* Pre - Opening and Opening of The Al Najada Hotel by Tivoli In Qatar

* Pre - Opening and Opening of The Al Najada Hotel Apartments By Oaks In Qatar

* Glown Company Won the Middle East Event Awards by Best Temporary Venue at Grand Hyatt Doha Ramadan Tent 2015

Achievements

Achieved the 98% of the Budgeted GOP of the year 2019.

Achieved the Targeted Guest satisfaction result of 93%

Prepared the 2020 Hotel budget together with GM.

Successfully Opened the Al Najada Hotel By Tivoli and Al Najada Apartments by Oaks in Doha/Qatar at 2018.

2015 Ramadan tent project at Grand Hyatt Doha got nominated best Ramadan tent project in GCC and won the award.

References Available Upon Request

Kurt Vieren GM of Anantara Mui Ne Resort +84-86-649-****

Heddo Siebs GM of Hyatt Regency Adisababa +251-**-***-****

Harun Dursun GM of Mandarin Oriental Bodrum +90-549-***-****

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