Daniel A. Muschar

281-***-**** adbjbv@r.postjobfree.com Spring, TX 77379

https://www.linkedin.com/in/dmuschar

Transform technology teams Reduce costs and Improve performance

Experienced leader with broad technology, security, compliance, and operations experience in various industries. Expertise defining and driving strategic technology programs to improve client engagement and support across applications, network and server operations, digital security, data center operations, infrastructure and application best practices.

AREAS OF EXPERTISE

Program/Project Focused

Budget & Resource Planning

Leadership & Team Building

Disaster Recovery

Data Security & Management

ITSM: Change, Incident, Case (ITIL)

Security & Policy Management

Data Center Operations

NIST, PCI, HIPAA, HITRUST

Risk Analysis & Mitigation

Internal & External Auditing

Business Continuity

Infrastructure Design & Architecture

Agile & Waterfall Methodology

Data Warehouse

Partner & Client Management

Outsource Management

Customer Service & Support

Systems Virtualization

Technology Standardization

Systems Development Lifecycle

Executive, C-Level Engagement

Architecture Definition & Blueprint

Vendor Management

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

BHP Billiton, Galleria, TX April 2019 - Current

Consultant – Technology Leadership

Strategic operations delivery across massively outsourced solutions. Lead Vendor and Technology teams through re-organization to assure ongoing delivery and improve hosting and operations delivery. Assisting in digital transformation planning and standards, with focus on Azure and AWS. Develop programmatic execution plans to meet client requirements for hosting, application, and disaster recovery.

FISERV, Sugar Land, TX 2012 – March 2019

Vice President, Technology Operations 2017 - 2019

Delivered high-quality technology services; including client web applications, server and storage, VOIP, networks, security, and manufacturing (ERP/MRP). Managed all technology teams providing new solution architecture program delivery as well as daily operational technology and implementation across 14 locations and 3 data centers.

Budget and program delivery roadmaps across application, infrastructure, and security.

Lead architecture design and strategy to best service fits with Cloud first driver across teams – enabled use of IaaS and PaaS services across Messaging, HR, and CRM solutions – retained internal services where required.

Program and Project Methodology implementation to ensure continually meeting commitments to cost, scope, and schedules – with ongoing sponsor and leadership engagement and updates across the business.

Deeply engaged with business line partners, collaborating over next solutions to improve service offerings to clients (web hosting, encryption, analytics).

Optimize vendor contracts, costing, and relationships (Microsoft O365 / Azure, Amazon, HP, Dell, EMC, …); $5MM savings over 5 years through vendor re-negotiation.

ITIL process standardization (change, incident, problem, and case), reducing client-impacting incidents by 30%.

Led Chief Information Security Officer (CISO) and security team, assuring security across emerging threat landscape.

Developed security roadmap and program, assuring security and compliance with regulatory requirements for SOX, PCI-DSS, PCI-CP, NIST, HIPAA, Visa, and MasterCard. Delivered certifications on time with ongoing updates.

Technology RFP leader – aligning business and technology to ensure faster client engagement and sales cycle (key technology partner).

Vice President of Infrastructure 2012 - 2017

Managed all infrastructure services, planning, and budgeting across 14 sites and 6 data centers. Developed strategy, planning, and implementation of projects to improve infrastructure reliability and performance.

Reduced costs 20% by combining WAN costs and vendors into a dual MPLS solution.

Virtualized 90% of systems across enterprise, improving availability and reducing annual costs by 39%.

Established cross-functional KPI executive dashboard, providing clarity in reporting across the enterprise.

Consolidated 6 data centers into 4, improving efficiency and lowering costs.

MINNTECH CORPORATION, Conroe, TX 2009 - 2012

Director, Technical Services

Directed all technology services including web development, reporting, and infrastructure. Identified technology needs and defined strategies and project scope to improve systems, networks, security, voice, storage, and data management. Applied project management methodologies and resource planning to deploy CRM and SSRS reporting from conception to implementation. Defined equipment standards across all technology platforms to improve recovery capabilities and deployments. Provided technology teams with support and tools needed to perform daily activities successfully.

Led design and plan execution of Manufacturing Requirements Planning (MRP) deployment into ERP Solution

Replaced telephony system with cloud-based solution that provided greater flexibility, uptime, and cost reductions

Implemented fully virtualized server solutions that delivered a 40% reduction in yearly capital spending.

Led deployment of Dynamics CRM across enterprise, greatly improving sales cycles and reporting.

GEXA ENERGY FPL GROUP SUBSIDIARY, Houston, TX 2008 - 2009

Director, Technical Services

Managed technical services architecture and implementation of applications, Oracle DB, network, security, voice, server, storage, and data management. Utilized program management methodologies and tools to ensure projects were progressing on schedule and in accordance with project requirements and scope. Led team responsible for application development and deployment.

Implemented first successful disaster recovery and testing program, meeting client and business requirements.

Created security policies, processes, and procedures, executing the baseline security model.

Designed cross-functional KPI dashboard and reporting interface, enabling executives to view client availability.

STEWART TITLE STEWART LENDER SERVICES, Houston, TX 2003 - 2008

Vice President, Technical Services

Oversaw network infrastructure and technology programs for 2 companies across 4 sites and multiple states. Supervised technical service teams in providing network support, customer support, and data center operations in accordance with company standards and requirements. Defined policies and procedures to ensure security compliance. Established vendor relations and negotiated contracts to obtain cost-effective pricing. Managed RFPs and MSAs of financial institutions.

Relocated operations site with 300 employees, minimizing interruption to daily operations.

Planned and executed move to IaaS solution for all corporate solutions, enabling faster deployment and growth.

Implemented business continuity and disaster recovery program, meeting client and business needs.

EDUCATION & CERTIFICATIONS

Bachelor of Science (BS), Management Information Systems, magna cum laude, Columbia Southern University, Orange Beach, AL

PMP PMI Project Management Professional

ITIL Foundation, Information Technology Infrastructure Library

Management Action Program (MAP), Leadership Program

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