Manager Customer Service

JULIE ANGUSICH

309-***-**** • **************@*****.***

Professional Summary

General Manager with 8 years expertise in creating highly productive teams through ongoing hiring training, feedback, direction, and motivation. Committed to upholding highest standards in customer service. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing practical solutions. Skills

Work History

General Manager, 01/2012 to Current

McDonald's – Milan, IL

• Directed and oversaw the hiring of crew and managers in an effort to build a strong team atmosphere

• Scheduled managers and crew to maximize business results while staying within labor cost budget

• Handled ordering and counted inventories to monitor loss and develop practical order strategies

• Designed action plans to constantly improve food costs to maximize profits

• Completed administrative tasks, including filing, personnel files, and payroll reports

• Prepared cash deposits, and kept track of all cash overages and shortages Assistant Manager, 01/2005 to 01/2008

McDonald's – East Moline, IL

• Prepared for and managed shifts to optimize profits and customer experience, per McDonalds standards and guidelines Salary Manager, 01/2005 to 01/2008

McDonald's – Le Claire, IA

• Directed shifts, assisting the store manager with inventory, crew scheduling, cash control, and crew and management training. Swing Manager, 01/2002 to 01/2006

McDonald's – East Moline, IL

• Set up the employees and store in the morning and closed store in evening to support ongoing success for all teams. Education

Associate of Arts

Black Hawk College - Moline, IL

• Business Development

• Cost Control and Budgeting

• Process Improvements

• Strategic Planning

• Financial Reporting

• Shift Planning and Support

• Profit Planning and Training

• Food Safety Practices

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