SAIKRISHNA SATYAVADA

Tel: +91-40-485***** (R) / +91-988******* (M) E-Mail: adbj81@r.postjobfree.com

CERTIFICATIONS

Certified ATM (Assessment Team Member) for conducting CMMI SVC ML 3 and ML 5 Assessments

QAI Certified Green Belt

Certified Lead Auditor in ISO 9001 2015, ISO 20000 2018 and ISO 27001 2013

Certified COPC Implementation Leader

Certified PRINCE2 Foundation & Practitioner

BS25999 Certified Business Continuity Coordinator

Pursuing COSE (Certified SOX Executive)

Career at a Glance

Wipro DO&P [December 2018 to Till Date]

Senior Manager – Advocacy & Assurance [Audit Office] Dec’18 - Till Date

Wipro BPS Ltd [July 2015 to December 2018]

Manager – Advocacy & Assurance [Audit Office] Jul’15 – Dec’18

TCS e-Serve Ltd [April 2007 to July 2015]

Manager [Risk Assurance] Jan’11 – Jul’15

Assistant Manager [Risk & Control] Jun’10 – Dec’10

Assistant Manager-Operations [Corporate Cards Payments, MI Reporting & Collections] Aug’08 - Jun‘10

Assistant Manager [Credit Cards Underwriting, Acquiring and Quality & Control] Apr’07 - Aug’08

AREAS OF EXPOSURE

I Advocacy & Assurance:

Managing E2E Audit of an engagement across the lifecycle i.e. Solution Audit (Pre-Submission & Post Submission), Contractual Risk Assessment, Transition Audit, Steady State Audit and Reverse Transition Audit

Deployment of Project Management tools like Digi-Q across the lifecycle of the engagement – On-Boarding of accounts, compliance tracking, metrics reporting, Audit management and risk / alerts management

II Risk & Delivery Assurance – Risk Assurance, Internal Audit and Control & Compliance:

Part of internal Audit team that conducts internal audits across the organization so as to ensure that the units vide the organization are adhering to the audit requirements like ISO 9001, ISO 27001, BS 25999, COPC and CMMI.

Implementation of Organization Wide Audit Standards like ISO 9001, ISO 27001, SOX, ERM, IQMS, COPC and CMMI

Defining, Monitoring and Reporting of the Clusters Health Reports based on the organization wide framework

Conducting Internal Audits across the organization and helping the teams in closing on the Non Conformities

Conducting Risk Assessment, Surprise Audits and Focus Reviews

Facilitation and implementation of a Robust Quality Assurance Plan and conducting surprise audits for ensuring compliance

Working closely with Delivery on Work Monitoring /Control by deployment of FSS (Forecasting, Staffing and Scheduling), Attrition/Absenteeism Analysis and Capacity Plan, Time Motion Study and other DAR Techniques

Working closely with the Clients and Delivery Units for defining, designing, testing and documentation of Business Continuity Plans

III Operations Management - Credit Cards Underwriting & Acquiring:

Managing a team of 18 FTE spread between Issuing and Acquiring businesses in areas like De-Dupe Checks, GRB Checks, Credit Bureau Checks, Credit Card Underwriting, Underwriting Support, Merchant Set-Up, Credit Reporting and other ancillary areas

Managing senior management and ensuring the service levels, TAT, accuracy and timeliness as per the Service Level Agreement (SLA).

Managing the end to end life cycle of UAT testing for any technological changes and process re-engineering related projects.

Preparing, identifying & defining risk framework (also known as Risk & Control Self Assessment) for the entire unit and ensuring adherence to quality standards.

Evaluating end-to-end process; identifying the key & crucial areas, placing of controls that can mitigate, suggesting changes and enhancing credit & policy units.

Managing, motivating and training new recruits on underwriting procedures and policies.

Analyzing in line with the bank's prevailing credit policy and compliance.

Ensuring the unit complies with risk & compliance procedures and policies as per the ISO, COPC, BS25999, SAS, etc.; designing the risks framework for the unit.

Managing various lending operations including appraising proposals, conducting risk analysis & scrutinizing relevant documents on the basis of FI Report before sanctioning cards.

Overseeing the contact point verification and telephonic verification seeding.

Monitoring error rate & write-off analysis and segmenting customer profiles into high-risk profiles.

Handling approval of the card proposals & sanctioning credits after appraising solvency status & verifying documents.

IV Operations Management - Corporate Cards Payments, MI Reporting & Collections:

Managing a team of 15 FTE spread across different areas of Corporate Cards Payments, Investigations, Reconciliation and Collections with 2 team leads direct reporting

Ensuring that the team is consistently meeting with the timelines as per the agreed SLA

Framing the work direction & plan for associates after assessment of their capabilities.

Preparing & presenting various weekly / monthly MIS reports pertaining to process / productivity.

Maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.

Defining & maintaining the risk and controls framework for the process maintaining.

Ensuring the team is complying with regulatory requirements as mentioned in the Master Services Agreement with the client and stakeholders like MIFT Procedures, DPA, TCF etc.

V Process Management & Team Management

Mapping business requirements; developing / implementing processes in line with pre-set guidelines.

Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

Determining straight through Processing (STP) Index for various transaction processing handled by cards and preparing a capacity plan based on that.

Conducting process-benchmarking studies to compare the processes with processes of other entities handling similar processes.

Conducting capacity planning for all processes and revalidation in every 3 month.

Identifying scope for:

-Planning, implementing and monitoring of technological changes to enhance operational efficiency.

-Modifications in equipments, process flow, working SOP’s, etc. for controlling & reducing expenses.

Working on the process improvement to measure the productivity and building an automatic deck to generate report for maintain the transparency.

Leading & monitoring the performance of team to ensure efficiency in process operations and meeting of individual & group targets.

Training the agency & proposing improvement plan based upon performance and error rate.

VI CMMI Deployment and ATM Experience

Worked along with the Appraising Company for identification of the Organization wide GAPs basis the CMMI SVC Model

Working on closure of the GAPs and seamless execution of the same

Worked on Deployment got CMMI Procedures and Practices

Was part of the Assessment Team and conducted the Assessment for the Organization for Level 3 Maturity

Working on Level 5 Deployment in conjunction with the Appraising Company

PROJECTS HANDLED

Key Six Sigma Projects

Project - I

Title : Process Re-Engineering of the Commercial Cards Payments Process

Period : Jul’10 – Oct’10

Project - II

Title : Reduction in the overall TAT for Credit Card Underwriting Process

Period : Oct’07-Apr’08

Project - III

Title : Transition Cycle Time Reduction

Period : Jan’19 To Jul’19

Highlights:

The Green Belt Project undertaken was short listed amongst the Companywide TOP GB's of the year 2008.

Received Rashtrapathi Puraskar Award from President of India.

Awarded as Best Internal Auditor within TCS

Achieved Operational Excellence Award for the Quarter at Wipro

Instrumental in working with number of projects with business to enable better customer satisfaction, better turnaround, re-defining the process to make it more customer friendly. Received numerous appreciations both from clients and senior management

Played a Pivotal Role in overall Deployment of CMMI SVC Model across Organization

ACADEMIC CREDENTIALS

2007 MBA (General) from ICFAI Business School, Bangalore, ICFAI University.

Modules Covered: Marketing, Finance, Operations, IT and HR.

2004 B.Tech. (Electronics & Communications Engineering) from JNT University, Visakhapatnam.

2000 12th from Board of Intermediate Education, Visakhapatnam, Government of Andhra Pradesh.

1998 10th from All India Secondary School Examination, Visakhapatnam.

IT SKILLS

Languages : Basic understanding of languages like C, C++, Java & HTML

Packages : MS Office, Minitab, MPP

Platforms/Applications : ECS, TM D/B, Pega, UWS

Operating Systems : Windows 98 to XP

SKILL ENHANCEMENT

Academic Project: During Post Graduation – Summer Internship Projects and Market Research Projects

Project – I

Title : Trade Channel Research for Mobile Phones

Organisation : Technopak Advisors Pvt. Ltd., Bangalore

Period : Feb’06-May’06

Synopsis : Assisting in developing a National Distribution Model for Mobile Phone Retailing.

Project - II

Title : Quantitative & Qualitative Analysis of Consumer Preferences for a Home Retail Model.

Organisation : Technopak Advisors Pvt. Ltd., Bangalore

Period : Feb’06-May’06

Scope : Market Research and Business Consulting

Synopsis : Assisting in developing a National Distribution Model for FMCG Retailing stores

Other Key Projects:

Secondary Market Research on the Auto-Ancillary Industry in India for assisting the Indo-German Chamber Of Commerce.

Primary Research project and analyzing the Implications of Brand Migration at Adecco India Ltd (Erstwhile Peopleone)

A Study project on Working Capital Management at Manipal Group of Hospitals and a comparison study between different Hospitals

During Graduation:

Evolution and Evaluation of Maritime Positioning Systems at HSL (Hindustan Shipyard Limited) – Study and recommend Design of the GPS Receiver

Computerize Your Room – Interfacing the PC with all the Home Appliances

Paper Presentation:

Presented technical papers on latest technologies like XDSL Technologies, Smart Antennas, etc.

Participated in National Science Congress and presented a plan for Garbage Incinerator.

BEYOND CURRICULUM

Undertook a research activity and finding out literacy rate at Locality level and organized an Adult Literacy Camp.

Participated in Athletics, Cricket and Table Tennis at school and college levels.

PERSONAL DOSSIER

Date of Birth : 31st July 1983

Address : HNo: 3-4-103/8, Radhakrishna Nagar, PVN Flyover Pillar 125, Attapur, Hyderabad 500048

Linguistics : English, Hindi, Telugu and Tamil (Speak)

~ Summary ~

12+ years of experience in covering Operational Risk, Credit Risk, Project Management, Internal Audit, Controls & Compliance, Process Management, Transition and Team Management in multiple domains in IT/ITES industry.

Certified ATM (Assessment Team Member) from KPMG for conducting CMMI SVC Maturity Level 3 and Maturity Level 5 Assessments

Certified Lead Auditor in ISO 9001 2015, ISO 2000 2018 and ISO 27001 2013

Certified COPC Implementation Leader

Adroit at implementing quality standards for various operational areas; implementing quality systems designing and implementing systems & procedures

Certified PRINCE2 Foundation & Practitioner

Green Belt Certified Professional with project experience in domains like Credit & Risk Analysis of Credit Cards, Corporate Cards and Financial Operations.

Undertaken Consulting assignments across domains (On-shore & Off-shore)

Deployment of Project / Program Management Tool across Organization like Digi-Q

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