AJAY MATHEW K

**/****, ************ ****

Kadavantara, Cochin - 682020

Kerala

Mob:0091-963-***-****

E-mail: adbj7f@r.postjobfree.com

Competent and dynamic Finance, Customer service & Sales Professional, eager to exercise academic knowledge and 17+ years of work exposure in financial, customer service, sales & project co-ordination. A dedicated team player with additional professionalism, passion, productive ideas, & enthusiasm. Experienced in financial management, banking, accounting, customer service, sales & project co-ordination. Displayed ability to perform under pressure and meet deadlines with ease and efficiency. Possess excellent technical skills in Baan ERP, Oracle financials, analytical, problem solving, decision making, sound financial judgment, project management, quality management and time management skills

ACADEMIC QUALIFICATION: Bachelor of Commerce from Mahatma Gandhi University (1996)

TECHNICAL QUALIFICATION: Computer Skills:

Accounting package – Tally, Oracle Financials & BAAN ERP

Customer Service – ICRM, PACS, POS, Money Monitor

Operating system: Windows

Application Software: Microsoft (Word, Excel, PowerPoint)

WORK EXPERIENCE:

Manager Sales (From May 2010 to till date)

M/s. Zita Air-conditioning & Refrigeration Co. PVT. LTD.

(Authorized Dealer of Blue Star LTD., Cochin, India)

Job Profile:

Responsible for sales in Kerala for Ducted,Packaged & VRF Air-conditioning systems

Monitoring periodic sales targets & driving sales initiatives to achieve business goals

Analyzing business potential, conceptualizing & executing strategies to drive sales, augment turnover and achieve desired targets.

Monitoring competitor activities and devising effective counter measures.

Defining and implementing strategies for market penetration by identifying and influencing prospective clients & explore marketing budgets.

Implementing promotional activities in coordination with external agencies to spearhead brand promotion.

Attend client meetings and assist with determination of project requirements.

Assist the PM in the drafting and issuance of project proposals, tenders, budgets, cash flows and preliminary schedules Prepare project organization and communication charts.

To ensure that each and every project is timely completed and handed over to service.

Customer Satisfaction.

Ensure 100 % completion on Preventive Maintenances as per the schedule . Thus enabling 100 % conversion of warranty customers to AMC

Track the progress and quality of work being performed by project engineers.

Effectively and accurately communicate relevant project information to the client and project team.

Ensure clients needs are met in a timely and cost effective manner.

Review field inspection reports from Consultants throughout the lifecycle of the project.

Maintain good relationship with HVAC consultants, architects, interior decorators, electrical contractors to get repeated enquires.

Senior Executive (April 2005 to April 2010)

M/s Bharti Airtel Ltd., Cochin, India

Handled multiple profiles such as Regional finance officer, Zonal finance coordinator & Corporate Relationship Manager & Retail Experience Manager.

Job Profile:

Retail Experience Manager (CSD)

End to end customer service delivery activities through ARC.

Service Support for ASC both Prepaid and Postpaid

Postpaid Base Management

High Value Customer Management including collection, retention and Win back

Responsible for Due date - Spill over and B1 Collection

Revenue Up selling

Complaint management (Prepaid and Postpaid)

Ensure Channel Partner Satisfaction and maintaining their ROI.

Maintain superior Showroom Experience / Recharge Experience / Purchase Experience / Payment Experience.

Ensure maximum scores in ARC Audits.

Managing a 35 member team of Customer Relationship Officers in the ARCs and a 20 member team of Customer Relationship Executives in the field.

Conducting Service Camps and Customer meets through ARC’s to enhance Customer Loyalty and Satisfaction.

Training the Field Force.

Corporate Relationship Manager (CSD)

Handling & Maintain good relationship with corporate clients.

Reduce the churn of >1 yr customers to 1%

To ensure delightful customer experience & enhance customer’s intention to stay in network.

To ensure Collection reaches 100% every month.

To drive collection agencies and ensure 100% collection.

Zonal Finance Coordinator (Finance)

Responsible for Finance and Admin activities of all Regional offices in Kerala.

Managing a team of Regional finance officers at Regional offices.

Ensuring Reconciliations of all Franchisee’s (Prepaid & Postpaid) is completed.

Ensuring No due certificate is received from all Distributors.

Verifying Monthly Prepaid and Postpaid claims from franchisees and ensuring settlement of the same.

Monthly Reviews of RFO’s and addressing the issues of Franchisees related to Finance.

Regional Finance Officer (Finance)

Responsible for Finance and Admin activities of Central & South Zone.

Monitoring of NAC & NAC planning for the month in consultation with Regional Business Manager.

Verifying all the schemes run in market is properly approved and does not exceed the allowed budget.

Preparing Reconciliations of all Franchisee’s (Prepaid & Postpaid) every month.

Getting No due certificates from all Distributors every month.

Preparing Monthly Prepaid and Postpaid claims from franchisees and ensuring settlement of the same.

Various MIS to Regional Business Manager and to Circle Finance.

Handling Petty cash and Admin related work, Settling vendor bills at zone level.

Responsible for Postpaid accounting activity of the circle.

Daily Monitoring of Cash collection and daily remittance by channel partners.

Preparing monthly Sales commission and Collection & Retention commission to Channel partners.

Accounting coordinating for Inter circle payments related to Postpaid.

Preparing Daily cash flow statements.

Branch Accountant (Dec’03 to Mar’05)

M/s Savana Ceramics Ltd., Cochin, India

Job Profile:

Handling Day to day accounting in Tally.

Filing Monthly sales tax returns.

Reconciling Stocks, Billing and maintain day book and Ledger in Tally.

MIS reports, Budget preparation, Income-Expense Analysis

In charge of entire Administration of office, Purchases, Negotiations.

In charge of All Banking functions and reconciliation.

Senior Finance Accountant ((Feb’97 to Oct’03)

M/s Emirates Grain Products Co LLC. Sharjah, UAE –(IFFCO) Manufacturing Unit

Job Profile: (All Activities done through Baan ERP Software)

Responsible for all Treasury Transactions Cash & Bank.

Preparing Cash & Bank reconciliations(15 Banks)

Debtors control for all the local sales including Abudhabi, Alain, RAK.

Monitoring the bank statements daily for incoming and outgoing payments and accounting the same

Checking the sales Invoice on a regular basis to monitor if there are any differences in the rate & quantity.

Daily checking the balance of cash as per the cashier and as per the Baan Erp tally and all the vouchers accounted.

Review with the concerned Salesman for overdue Collections and reporting it to the management.

Junior Accountant ((Jan 1996-Jan 1997)

M/s Allanasons Ltd., Mumbai, India

Job Profile:

Accounting the daily transactions of three companies.

Preparing the Trial Balance and P&L Account for the three companies

References: Can be provided upon request

PERSONAL PROFILE :

LANGUAGES KNOWN : English, Hindi, Malayalam & Tamil

AGE, DATE OF BIRTH : 42 years, 01 March.1973

MARITAL STATUS : Married

RELIGION : Christian

AJAY MATHEWS.K

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