MARIA SILVAN DE LA O

*** ******** ******* ** ******** · 780-***-****

adbiwc@r.postjobfree.com

Greet and acknowledge all customers in a friendly professional manner and provide quick, responsive customer service while being attentive to detail. Understand and respond appropriately to basic customer and employee inquires. Responded to inbound telephone inquires as well as multitasking with assisting customers. Focused on commitment to customer service, with the ability to build productive relationships.

MARCH 2011 – DECEMBER 2013

FOOD COUNTER ATTEND, tim hortons

Maintains operational efficiency through use of positioning charts and pre-rush checklists.

Complies with and enforces all Tim Hortons operating standards.

Responds to Guest service complains in a timely manner, resolving problems and turning potentially negative situation into positive situations.

DECEMBER 2013- JULY 2016

FOOD SERVICE SUPERVISOR, TIM HORTONS

Trains, orients and monitors new team members, using a feedback binder.

Supervises Team Members to ensure primary and secondary duties are completed.

Monitors and ensures all store policies are followed by Team Members during the shift (e.g. Cash policies, meal and break policies, food safety policies).

JULY 2016-DECEMBER 2018

CLEANING SUPERVISOR, ALTACRUZ GENERAL CONSTRUCTION AND CLEANING LTD.

Reviewing work schedules.

Ensuring that a first-class cleaning service is delivered to all areas of the building.

Focusing on Team member performance in terms of standards of cleanliness and their behavior.

JANUARY 2019-DECEMBER 2019

ESL STUDENT, NAIT MAIN CAMPUS

JANUARY 2020- CURRENTLY

STUDENT, NAIT MAIN CAMPUS

BUSSINES ADMINISTRATION

EDUCATION

WEST CHARLOTTE HIGH SCHOOL; DIPLOMA.

PROFESSIONAL MEDICAL ASSOCIATES; EMR certificate (Canada)

St. John Ambulance; completed first aid course with certificate (Canada)

ADVANCED FOOD SAFETY Certification Program (Canada)

SKILLS

Problem solving.

Teamwork.

Work ethic

Adaptability

English and Spanish

ACTIVITIES

Like to help people. Member of the CHURCH OF GOD where we help people to improve their lifestyle. Teacher of young children from the age of 9 to 11 years old, as well I was a volunteer work at St. John Ambulance.

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