Customer Service Social Media
Resume:
H A N N A B L A C K L O C K
P R O F I L E
My name is Hanna Blacklock, I’m 23 years old. I have a plethora of customer service experience, and I love helping people when I can. I am a fast learner and I am always hungry for new knowledge. I’m innovative and love coming up with new ideas to solve different problems.
E D U C A T I O N
HIGH SCHOOL DIPLOMA
(2014-2015)
SOME COLLEGE
(2015-2016)
Carl Wunsche Sr. High School / Spring High School
Culinary Arts - 3.5 Weighted GPA
Lone Star Montgomery
Dental Assistant (No degree earned, passed one semester)
C O N T A C T
W O R K E X P E R I E N C E
adbiuv@r.postjobfree.com
Houston, TX
Hanna Blacklock
OFFICE MANAGER
DISPATCH LEAD
(2017 - present)
SERVER
(2016-2017)
SERVER
(Jan 2016 - Nov 2016)
CASHIER/MEAT STOCKER
(Feb 2015 - Dec 2015)
KG Plumbing Services LLC - Spring, TX
Local family owned plumbing company who services variation of plumbing services for Houston and surrounding areas.
●Implemented an innovative social media and website marketing tools.
●Increased Facebook, Instagram, and Google traffic by 100%, I created and upkeep all accounts as well as the website.
●Brought in new ideas to stabilize accounts payable and receivable.
●Keep track of all new hires and terminations, and posted flyers and online updates to bring in new hires.
●Fill out and upkeep all legal documents.
●Geographic Knowledge of Houston and surrounding areas, in order to schedule incoming work orders. As well as manage all Dispatchers under me.
●Keep up home warranty accounts up to date with new Insurance information, etc.
●Gave great customer service, received multiple written and spoken reviews to the owner about my customer service and knowledge/skills.
Olive Garden - The Woodlands, TX
Italian Kitchen that treats everyone like family, and gives expert customer service and food to customers since 1982.
●Became a leading server after only one month on the job.
●Got above an 80% every week on our guest scores cards and reviews based off of our service.
●Fast learner, and was approached about the possibility of becoming an assistant manager early on.
●Treated everyone like family, and left smiles on guests faces daily.
●Great sales scores, when we did company competitions.
Pappasito’s Cantina - Houston, TX
One of the largest family owned restaurants in the US. They take pride in their training program which is the best program I’ve been a part of in the food Industry. Pappasito’s is a respected leader in the industry and focus on connecting your drive to passion, excellence, innovation, and attention to detail for the most quality service!
•Moved up server levels very quickly, in which you are able to serve more tables at once.
•Competed and won in many sales challenges.
•Delivered great customer service to many guests in the facility, and made sure every guest was 100% happy with their service.
•Worked as a great team player with many co-workers to help raise sales and make sure all guests were satisfied with their service, especially when I saw someone having trouble keeping up.
•Served the owner of the company who was satisfied with my sales pitch, and said “I offered amazing,detail oriented, and friendly service. Which is exactly the kind of employees we need in our restaurants!”
Target
A super store looking to provide quality care to all of their guests, that really cares about the way the store makes their guest feel. High standards when it comes to teamwork, cleanliness and the quality of their goods and services.
•Fast and Efficient Cashier, made sure no guest had to wait forever to check out, and made sure every guest feel welcomed in the store
•Encouraged and competed in competitions to sale Target Red Cards (Store Credit Cards) - Placed high amongst other employees in my store
•Always had good reviews by general managers and other bosses who came to look at the cleanliness and organization of the store
E X P E R T I S E
Project/Account Management
Accounting
Customer Service
Social Media Managing
Problem Solving
S K I L L S
Google and Microsoft
(Documents, Spreadsheets, and Powerpoint)
Managing Accounts -
(Payable and Receivable)
Social Media Marketing
Certified Yoga Instructor 200hr YYT
I N T E R E S T S
Art (Painting, Photography, Music)
Yoga
Culinary Arts
Home Design
Helping Others
Sharing Knowledge
Inventing New Ideas
E X T R A S
EMPLOYEE OF THE MONTH
KG Plumbing Services LLC 2018
Staying after hours and pushing out work before the due dates. Helping the business grow clientele.
VOLUNTEER WORK
Immanuel Church 2016
Cleaning Windows
Creating Brochures for Gatherings
Collecting and Counting money for Festival Parking (Old Town Spring)
Helping to set up and take down for Gatherings
FOOD MANAGER SAFETY COURSE
ServeSafe International 2015
In my culinary arts class at Carl Wunsche Sr. High, I took an extra course to be ServeSafe certified.
R E F E R E N C E S
HAILEY CANNON
Dispatcher
KG Plumbing
adbiuv@r.postjobfree.com
DAKOTA HOWARD
Restaurant Manager
Olive Garden
adbiuv@r.postjobfree.com
BECCA WAGNER
Medical Assistant
A New You Health and Wellness
adbiuv@r.postjobfree.com
HOPE MAXWELL
Yoga Instructor and Cabin Technician
CEO of Spring Yoga and FEAM Aircraft Maintenance
adbiuv@r.postjobfree.com
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