Dion N. Walker

Detroit, MI Cell: 313-***-**** / adbiui@r.postjobfree.com

Education: Wayne State University Mike Ilitch School of Business - Detroit, MI

Bachelor’s Degree May 2, 2019-Business: Information Systems Management

Wayne County Community College District – Detroit, MI

Associate Degree May 31, 2014-CIS: Network Administrator

Qualifications: Windows 10 Enterprise, Microsoft Office 2016, Office 365, Active Directory, SCCM, ServiceNow, SQL and Cisco. Customer support, teamwork and leadership skills.

Wayne Metropolitan Community Action Agency Contract Network Administrator Detroit, MI 48202 11/18/2019-1/25/19

Responsible for performing all installation, troubleshooting, and maintenance for our clients.

Install small monitoring and network equipment in various Head Start Schools, offices, and classrooms.

Troubleshoot and install desktop computers, smartphones, VOIP phones, and printers.

Configuration of G Suite e-mail accounts and standard email clients.

Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs.

Network Server – Experience preferred with Windows Server.

Configuration, Active Directly, file, print and remote access services.

Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup.

Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases.

Additionally, the configuration, management, and troubleshooting of firewall, switches, and routers.

Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network.

Ability to work safely on ladders, 8 ft Ladder, drill, basic tool kit (screwdrivers, wire strippers, etc.) 25-50 ft extension cord.

Networking Tools, buttset, toner, Network Wire Tester, punch down tool, 66 block punch down tool, 50-100 ft fish tape, fish rods.

American Axle World Headquarters Information Technology Co-Op Detroit, MI 48211 7/23/18-5/15/19

●Provides computer support to customers over the phone and remotely.

●Installed, setup, and maintain new Desktop/Laptop/Printer equipment

●Coordinated support with helpdesk team, and network services to troubleshoot related issues that will need to be escalated to various teams.

●Tracked and resolved user’s problems using Service Now Ticketing System.

●Installed, setup, and maintained new Desktop/Laptop/Printer equipment.

●Coordinated support with helpdesk team, and network services to troubleshoot related issues that will need to be escalated to various teams.

●Troubleshooted desktop connectivity issues using TCP/IP utilities.

●Worked with SCCM team for software upgrades and pushes.

●Imaged computers using SCCM imaging process.

●Configured Bios settings according to IT security policy for PXE environment.

●Used SCCM console to determine machines needed for software/hardware upgrade.

●Backup and restore user data before and after imaging, and manually install apps that are not packaged.

●Map outlook PST files to outlook, and restore drive mappings that are not in GPO.

●Responsible for installation and training of MS Office 365.

●Upgrade and trained users from Windows 7 to Windows 10 Enterprise environment.

●Meet with team every week to go over challenges/resolutions and knowledge base items.

●Setup and configure Polycom VOIP phone to communicate with Skype Server.

●Run test every week on Telepresence Room to assure Voice/Video and Skype functionality is functioning correctly.

Wayne State University School of Medicine Internet Student Assistant Detroit, MI 48201 9/15/17-7/20/18

●Developed web pages that relate Michigan Science Education Standards to educational exhibits and activities at the Belle Isle Aquarium.

●Improved the website of the Belle Isle Aquarium

●Used project management skills to develop a new NSF project website using Wayne State’s Content Management System.

Flagstar Bank Network Support Specialist Troy, MI 48098 5/15/17-9-1-2017

●Analyzed, tested, evaluated, and maintained existing LAN/WAN networks.

●Responsible for backup and restoring user’s data.

●Configured security settings/access permissions for groups or individuals.

●Reported network security breaches, and troubleshooted networking problems.

Silicon Alley Recyclers IT Intern Warren, MI 48091 5/1/14-9/1/14

●Identified computer parts, wiped and configured hard drives, troubleshoot/repair computers.

●Performed system upgrades, loaded, uploaded, and organized inventory.

United States Navy - Active Duty Airman Apprentice NTTC AZ A School Meridian, MS 2/21/07-1/01/08 Navy Quarter Deck

●Processed new students, filed and organized documents, answered phone calls; inspected rooms in the student barracks, escorted the restricted students to their working assignments.

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