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Customer Service Manager

Location:
Warner Robins, GA
Salary:
70,000.00
Posted:
January 30, 2020

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Resume:

GIDEON GREEN

*** ****** ***** ******, *******, GA 31025 H: 317-***-**** adbitr@r.postjobfree.com

Summary

Goal-driven logistics operations professional with hands-on leadership experience managing product / material flow, planning, and production within union and non-union settings while efficiently driving bottom-line results through dedication to safety, quality control, operational excellence, and cost savings to achieve organizational objectives.

Skills

Project Management

Quality Assurance

Value Stream Mapping

Team Building

Root Cause Analysis / 5 Why

Organizational Effectiveness

Training & Development

Regulatory Compliance

Safety Awareness

Leadership / Supervision

Preventative Maintenance

Strategic Planning

Procedures & Policies

ISO 9001 / WCM

Continuous Improvement / KPI

Vendor Relations

Budget Management

Lean Manufacturing / 5S / Kaizen

Material Scheduling

Equipment Maintenance

Inventory Control

Experience

Debone Supervisor 02/2019 to Current

Perdue Farms Inc. Perry, GA

Deliver and implement staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.

Conduct 3 staff evaluations and determined staff promotions, realignments and reductions in force as necessary.

Oversee daily operations of daily business, including 75 employees across 1 location.

Interview, hire, train and mentored core start-up team, working to outline initial company policies and procedures.

Manage scheduling for 75 employees to ensure optimal productivity.

Monitor progress by establishing plans, budgets and measuring results.

Oversee company merger to drive seamless transition and integration of operations.

Oversee all corporate communications to streamline data and information sharing initiatives.

Assess each employee's individual strengths and deliver mentoring to improve upon weak skill levels.

Material Logistics Manager 01/2017 to 01/2019

Blue Bird Corp Fort Valley, GA

Supervise 140 employees and schedule work assignments to maximize productivity and performance

Minimize inventory to create continuous flow and attain cost reduction in material handling

Create and update safety matrix to track risks and environmental hazards, and provide a visual of the necessity of workplace safety and attention to detail to avoid preventable employee injuries

Oversee $20,000 budget involving tracking overtime and monitoring root cause failure of forklifts

GREEN 2

Inspected product load for accuracy and safely transported it around the warehouse.

Developed monthly reports complete with project timeline's, corporate metrics, and productivity measurements.

Designed warehouse layouts to maximize the usability of available storage space.

Monitored department performance data to identify and avoid potential risks.

Negotiated logistics costs and ensured costs were under established budget.

Forecasted manpower requirements based on daily workload and company targets.

Material Logistics Manager 01/2015 to 01/2017

Fiat-Chrysler Automotive Kokomo, IN

Managed 38 employees and scheduled work tasks to ensure compliance and maximum productivity

Facilitated training of employees to ensure continuity and eliminate product discrepancies

Maintained documentation and reports for management in accordance with policies and procedures

Coordinated with quality department to ensure timely shipment of finished parts onto semi-trailers

Communicated with floor managers to determine merchandise placement.

Evaluated and reconfigured systems to support customer service and operational goals.

Developed monthly reports complete with project timelines, corporate metrics, and productivity measurements.

Manufacturing Production Leader 01/2002 to 01/2015

Fiat-Chrysler Kokomo, IN

Supervised manufacturing operations utilizing World Class Manufacturing (WCM) methods including

Lean and Six Sigma, project management, and effective communication in a union environment

Managed 35+ employees involving staffing decisions and investigating / resolving disciplinary issues

Assisted business unit leaders in meeting the annual operating plan and budgetary commitments by identifying needs, prioritizing overtime, and providing necessary resources and manpower

Handled multiple priorities in a manufacturing plant setting and used root cause assessment and troubleshooting skills to analyze and solve problems related to equipment and product quality

Conducted daily team meetings, and distributed attendance, labor, metrics, and safety reports

Documented work procedures and processes of staff resources according to company policies, federal and state mandates, and union guidelines

Reset automated robotic equipment and cleared faults to ensure proper cycle time of machined part

Ensured .0035 tolerance measurements and quality of parts machined within specification of prints

Launched production of prototype transmission and led team for Work Place Integration (WPI)Supervised manufacturing operations utilizing World Class Manufacturing (WCM) methods including Lean and Six Sigma, project management, and effective communication in a union environment

Managed 35+ employees involving staffing decisions and investigating / resolving disciplinary issues

Assisted business unit leaders in meeting the annual operating plan and budgetary commitments by identifying needs, prioritizing overtime, and providing necessary resources and manpower

Handled multiple priorities in a manufacturing plant setting and used root cause assessment and troubleshooting skills to analyze and solve problems related to equipment and product quality

Conducted daily team meetings, and distributed attendance, labor, metrics, and safety reports

Documented work procedures and processes of staff resources according to company policies, federal and state mandates, and union guidelines

Reset automated robotic equipment and cleared faults to ensure proper cycle time of machined parts

GREEN 3

Ensured .0035 tolerance measurements and quality of parts machined within specification of prints

Launched production of prototype transmission and led team for Work Place Integration (WPI)

Education and Training

Bachelor of Science: Criminal Justice

Alabama State University Montgomery, Alabama

Accomplishments

Leadership Training, World Class Manufacturing (Fiat) – 5S

Problem Solving

Root Cause Analysis

Teamwork Workplace Safety

World Class Manufacturing (Fiat) - Plant Risk Assessment

Ergonomics

Activities and Honors

• Financial Advisor, Omega Psi Phi fraternity, 2007 - Present

• Football Coach, Police Athletic League Pee-Wee Division, 2013 - 2017

• Food Pantry Volunteer, Wayman Chapel A.M.E., 2014 – 2017



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