Brooke Bowslaugh

**** **** * ****, *******-on-the-Lake, Ontario L0S 1J0

*** ***- **** *-****: adbist@r.postjobfree.com

EDUCATION:

Hotel and Restaurant Management Diploma 2004 – 2006 Niagara College, Niagara-on-the-Lake, Ontario

Ontario Secondary School Diploma 1999 – 2003

Lakeport Secondary School, Ontario

EMPLOYMENT EXPERIENCE:

Dog Groomer 2017 – January 2020

Pet Valu, St. Catharines, Ontario

• Dedicated to service excellence with an undeniable love for pets, my experience included providing a wide range of grooming services such as hair cutting, nail trimming, ear cleaning, tooth brushing, etc

• Used clear communication skills with co-workers and clients in order to provide the best service possible. This also allowed for a high rate of repeat clients.

• Booked appointments with clients and advertised services in the salon

• Ensured the salon was functioning in a clean manner using a regular routine to clean and disinfect dedicated workspaces, tools, etc Dog Groomer 2012 – 2017

PetSmart, St. Catharines, Ontario

• Scheduled appointments according to the scheduling policy and accommodated requests to ensure customer satisfaction

• Discussed grooming requests with customers and provided recommendations and an action plan for their dog’s appointment

• Performed cutting techniques in a safe and compassionate environment Accredited Dog Trainer 2007 – 2012

PetSmart, St. Catharines, Ontario

• Maintained a positive work environment through clear communication and strong conflict-resolution skills

• Consulted with customers regarding their pets and advised on various aspects including detailed information on food ingredients as well as health issues

• Sold dog training classes and training accessories to meet and exceed personal targets as well as store targets for optimal growth

• Led promotional parties to help increase total store sales and to aid in pet related charitable organizations

Brooke Bowslaugh 905-***-**** Page 2

Cashier 2007 – 2012

PetSmart, St. Catharines, Ontario

• Initiated a rapport with customers which resulted in the customers having an enhanced shopping experience

• Administered money back to the customer in order to maintain a balanced cash register

Banquet Server May 2007 – February 2007

WhiteOaks Resort & Spa, Niagara-on-the-Lake, Ontario

• Served food and beverages to customers in a polite manner

• Set up rooms for events and took apart the room after each event to allow for efficient use of resources

• Oversaw guest area and conducted quality checks to allow for proper placement of necessary utensils

Sales Associate 2004 – 2007

SuperPet, St. Catharines, Ontario

• Sold livestock and merchandise while also caring for livestock including hand feeding parrots, treating sick animals with veterinary prescribed medications and maintain basic animal husbandry

• Led tours for youth groups to educate young people about proper care of animals

• Attended animal care fairs where animal were showcased and proper care was discussed with participants

RELEVANT TRAINING & CERTIFICATES:

Standard First Aid with Level C CPR &

AED Certificate

2020

WHMIS 2012

Basic Animal Husbandry I 2010

Veterinary Office Practices 2010

Veterinary Medical Terminology 2010

Pet Training 2007

Smart Serve 2005

REFERENCES:

Available upon request

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