Technical Project Manager

Maria Eugenia Perez

PMP, Six Sigma, CSM, Scrum Product Owner

305-***-**** • adbiqv@r.postjobfree.com • www.linkedin.com/in/mariaeperezvalero/

Skype: meperez2111 • Twitter: mailto: @mariaereyna

Program/Project Management

Extensive and varied technical career with 15+-year track record of innovation and success

Motivated, accomplished and highly flexible professional with extensive experience in managing large scale worldwide projects for Fortune 100 and 500 organizations. Possesses exceptional expertise in business operations and information technology management, strategic planning, operational excellence, business analysis, and re-engineering business processes. Proven record of supporting the project and program management. Consistent record of delivering business solutions in absolute alignment with corporate goals and profitability objectives. Experienced in Travel, Cruises, Information Technology, Broadcasting, Telecommunications, Media, Financial, Time Share and Retail industries. Fluent in English, Spanish, and French.

Core Competencies:

Full Lifecycle Project Management

Requirements Definition

PMO Governance

Process Re-engineering

Customer Service & Satisfaction

Leadership & Team Building

Problem Resolution

Strategic Planning

Performance Improvement

Cost & Resource Estimation

Risk & Mitigation Planning

Result Oriented

Professional Experience

Interfell, Plantation, Florida

Sr. Program/Project Manager, 3/2017-Present

Led numerous project initiatives to prepare the organization to triple the business revenue in one year and manage over $80 million-dollar worldwide projects in the marine and cruise industry, by adopting digital transformation initiatives.

• Strategically identified new business opportunities to improve internal and external operations by implementing different solutions through technology and lean operations, helping streamline and standardize key lean business processes across all divisions and functions.

• Successfully managed and executed projects from the beginning to inception, on schedule, on budget, and with quality to create a new Product for a supply chain process with complex operations using Agile/Scrum methodology.

• Scoped, planned and defined project from identifying resources to lead the execution and completion of an Intranet to facilitate communications, access to the information and improve the internal processes for 12 departments in the Cloud.

• Tracked and reported on project milestones and provide status reports to leadership after managing the scope, plans and design of the project and change management.

• Identified and analyzed potential risks and develop appropriate contingency and mitigation plans.

• Coordinated external vendors and resources to perform project tasks and made sure the deliverables were submitted on time with high customer satisfaction. Performed a Risk Management Assessment to the overall organization to determine areas where the company needs to minimize risks and prevent financial losses and deliverables on time.

• Established PMO principles, templates, policies and tools to help the organization to improve the project and program management for the development of business partnerships.

Magic Leap, Plantation, Florida

Program / Project Manager, 5/2018 – 8/2018

Led number of program initiatives support the release of “Magic Leap One”, a futuristic pair of augmented reality (AR) glasses designed to enhance the world with digital objects while allowing the user to interact with everything real.

Designed and led the development of an intranet framework to manage information security for internal employees, and defined workflow processes to capture and maintain information for the Security Division.

Spearheaded a business risk application assessment for over 182 applications to secure web assets.

Defined security levels for each application and website for all users to secure company assets from web apps to web sites.

Led and support the design of the Security Operations Center (SOC) and defined Incident Response Framework.

JCI Controls, Fort Lauderdale, Florida

Senior PMO Program/Project Manager, 10/2017 – 4/2018

Provided executive leadership for two projects/programs for the Sales division to improve the internal application. Worked closely with cross-functional teams, contractors, and vendors to deliver critical solutions to track client contracts and calculate sales taxes during the initial quote process. Facilitated day-to-day coordination and acted as liaison to project resources and key stakeholders.

Successfully delivered application increasing overall sales revenue by over $10 million by improving the customer experience, preventing compliance risks, increasing operations efficiency, and maintaining accurate contracting information, reducing disputes.

Help increased the overall sales revenue for over $10 million dollars by Improving the customer experience, preventing compliance risks, operations efficiency and by maintaining accurate contracting information and reducing disputes.

Developed robust project risk management plans to ensure timely delivery, testing, and commissioning of all projects with no impact on business continuity.

Knowledge Convey, Fort Lauderdale, Florida

Senior Project Manager, 10/2016 – 9/2017

Managed all phases of several projects using Agile, and Waterfall methodologies, including the deployment of an operations center, and lean control dashboard. Supervised the development team in charge of supporting the business, provided sales and marketing strategies, and increasing overall revenue.

Developed effective communication plans with the Product Owner and key stakeholders to manage customer expectations for project deliverables and to help implement an effective system of project governance.

Spearheaded strategies to increase the number of customers for several training programs and consulting work for the company, and acted as lead instructor for Microsoft Project 2016.

Helped develop strategies to increase the number of customers for several training programs and consulting work for Knowledge Convey.

Microsoft, Fort Lauderdale, Florida

Global Sr. PMO Project Manager – CPE, 3/2016 – 9/2016

Managed large-scale projects providing program and project management framework to support the Customer & Partner Experience (CPE) division worldwide and to initiate new projects utilizing PMO guidelines and standard project management structure.

Successfully ran a Project Pilot using the Project Management framework, improving efficiency and accuracy of project deliverables, after creating a PMO in a box in the Cloud, processes, artifacts, phase gates & project dashboards.

Executed project management and business analysis to improve overall internal operations.

Provided readiness and onboarding training for executing new survey projects.

Brightstar, Miami, Florida

Global Sr. Program/ Project Manager, 10/2014 – 11/2015

Directed global IT projects totaling over $1 million, following SDLC framework for IT infrastructure, Security Cloud application, data/systems integration for an OCR and ERP solution, and single sign-off for Dynamic CRM solution for over 165 sales users worldwide.

Program managed IT security project to protect more than 179 URLs through a cloud web application firewall.

Managed the full lifecycle of an OCR and ERP Finance-Account Payable Processing Solution project to scan and approve over 300K invoices.

Microsoft Latin America HQ, Fort Lauderdale, Florida, 12/2008 – 7/2013

Project Manager – Services Sales, 8/2011 – 7/2013

Managed over 23 indirect reports, supervising their contract deliveries and tasks, ensuring organizational goals were attained and metrics achieved. Escalated internal issues and defined contract milestones. Resolved issues and conflicts.

Introduced new operational systems to track sales contracts, dashboards, and management reports, increasing department efficiencies and decreasing contract processing time after business operation restructuring.

Efforts contributed to surpassing the FY13 budget by $12.5M by mitigating financial risks and increasing clientele base by over 120 new clients.

Increased revenue over 15% of the expected target budget through excellent management of a large virtual team located in 20 Latin American countries.

Project Manager – Sales Excellence OEM, 8/2010 – 7/2011

Defined business requirements and design for new financial reports and dashboards, achieving 100% application implementation. Identified opportunities to maximize revenue and profits through continuous process improvement.

Increased sales over 7.2% YoY through redesign of the business financial system that tracked all contracts in the region.

Increased quarterly Partner NSAT (Net Satisfaction) by 33% in more than 250 Distributors and Small / Medium Partner channels in Central America, the Caribbean, and Latin America.

Project Manager – Servers and Tools, 8/2009 – 7/2010

Defined project scope planned and managed multiple sales contract projects, mitigated risks, and escalated appropriately.

Successfully increased product penetration up to 33% in the region after analysis of over 250 existing contracts by implementing improved business strategies in Latin America and the Caribbean region.

Managed project budgets to support the full lifecycle of contract sales processes.

Project Manager Public Sector – Education, 12/2008 – 7/2009

Re-engineered internal supply chain system and sales pipeline web portal by identifying business process gaps and introducing new functionalities to support complex operational processes for the public sector with over 300K computers set up with several distribution channels.

Grew sales by up to 300% after successfully re-engineering and managing sales and supply chain contracts, assisting in winning $81M contract.

Education and Credentials

Executive Management – Information Systems

Bachelor of Science, Systems Engineering

Columbia University, New York, New York

University Los Andes, Mérida, Venezuela

Assisted Director of the program as Tutor Assistant

Certifications

Project Management Professional (PMP)

Florida Atlantic University, Boca Raton, Florida

Business Analysis Certificate (PMI-PBA) – Knowledge Convey, Fort Lauderdale, Florida

Lean Six Sigma Belt – Florida Atlantic University

Boca Raton, Florida

Agile Planning – Knowledge Convey, Miami, Florida

Scrum Management Certified (CSM) – International Scrum Association

Scrum Product Owner- International Scrum Association

Safe- Knowledge Convey- Fort Lauderdale, Florida

Managed External Vendors: Microsoft, HP, Intel, Salesforce, Oracle, Accenture, Infosys, Imperva, Bottomline,

Professional Development & Tools

Jira / TFS / Agile Planning / MS Project 2016 / Business Plan / BPMS / Request for Proposal / Dynamic CRM / Dynamic AX/ Power BI/ Microsoft SharePoint/ Strategic Negotiation / Sales Excellence / Account Planning / Developing Value Proposition / Private Cloud / Sales Coaching / Generate Economic Proposal / Business Analysis / e-Commerce/SAFE

Community Development – Director of Marketing Campaigns – PMI South Florida Chapter (2014 – 2016)

Contact this candidate