Mala John

** ******* **., ***. ** cell: 312-***-****

Larkspur, CA 94939 email: adbiqk@r.postjobfree.com

Experienced Business Systems Analyst and Project Manager, responsible for managing timelines, scope and resources for mission-critical enterprise web-based application development projects in diverse and complex technical environments

A successful manager of offshore development teams, demonstrating strong team leadership while continuously improving teamwork, morale, productivity and quality of deliverables

Over ten years of hands-on experience in multiple roles spanning the full software development life cycle (SDLC), including requirements definition, prototyping, proof of concept, design, development, testing and maintenance

Other areas of expertise include process management, business analysis, application development, process mapping, root-cause analysis, risk analysis, testing, production support and data warehousing

TECHNICAL EXPERTISE

Certifications: Sun Certified Java programmer, Cincom

Languages: Java, JSP, Smalltalk, JavaScript, HMTL, XML

Concepts: OOAD (UML, Data flow diagrams, Entity Relation diagrams), RDBMS

Methodologies: Agile/Scrum, Waterfall, RUP

Software: MS Project, PLSQL, Sybase, Unix, BEA Weblogic, Rational Rose, Visual Age, Siebel 7.5, Mercury Test Director, Oracle 10g, Winrunner and V2 Court Case Management System (CCMS), Visio

TRAINING

Web Methods, Webmethods Education Services

Microsoft SQL Server 2000 Database Management, IMG University

Object Oriented Analysis and Design for Java Technology Concepts and UML, Capgemini

Java Programming Language Concepts and Net Commerce, IBM

SAP R/3 Enterprise v4.7, SAP Academy (Sales and Distribution Module, focus on Logistics, Pricing & Conditions, Partner Functions and customization)

PROFESSIONAL EXPERIENCE

Wells Fargo 12/2018 – present

Information Security Risk Assessment - Consumer - Operations Risk Consultant

Provide system analysis and gathered requirements

Analyze security data to produce monthly reports to monitor and identify projects at risk

Produced Use Cases to automate work flow process for Agile Projects

Visualize process flows to document the Agile intake process

Digital Payments - Consumer - Sr. Business Systems Analyst

Provide system analysis and gathered requirements

Analyzed and generated business requirements for refactoring wire transfer systems into microservices

Identify common business requirements across products by working with multiple product teams

Groomed user stories using JIRA with Agile scrum team

Worked closely with architects and developers analyzing SAS and process flows

Produced Use Cases and Activity Diagrams describing each microservice and its functionality

Performed gap analysis identifying data elements from current message specification required for each microservice

First Republic Bank 08/2015 – 03/2018

Lending Systems – Residential - Sr. Business Systems Analyst

Provide system and application support for Residential Loan Applications

Analyzed and generated business requirements for loan product support and features of a new loan origination system (LOS)

Provided data mapping from LOS to the document system

Worked closely with vendors by providing business requirements for creation of new mortgage documents in the LOS

Performed stand-alone testing when vendor (IDS) delivered forms and added functionality to the staging environment for new and revised requirements

Assisted with change request requirements identified for gaps in the system

Performed gap testing in vendor (WGS) test environments using use cases

Assisted with reviews and manual fixes in vendor (IDS) system

Wells Fargo 09/2014 – 05/2015

Enterprise Patent Office, Project Manager/Technical Writer

Played a key role within a new team at Wells Fargo chartered with patenting new inventions from various departments throughout the company. Helped define and document the patent triage and processing workflow. Worked directly with inventors to document ideas to evaluate and prepare for the patent process.

Participated in invention brainstorming session with business SMEs, identifying business processes and functions that could be potentially novel and unique

Wrote up technical summaries of inventions and provided to patent counsel for prior art search

Managed and tracked multiple inventions gathered in brainstorming sessions or received directly from other departments at Wells Fargo

Wells Fargo 7/2013 – 03/2014

Wholesale, Systems Analyst

Analyzed business requirements, and produced technical specifications and traceability matrices for Wholesale Online Banking customer statements and notices for various types of services, including commercial checking and savings, client analysis, and multi-currency accounts.

Participated in BRD discussions for all projects involving customer Online Statements and Notices

Wrote Functional Specification Document (FSD) with field-level data mapping for web-based development projects, collaborating with the Product Manager and SME contributors

Set up test company and account data for System Integration Testing (SIT), and collaborated with system interface groups across departments to condition data from multiple systems for testing

Worked with developers to test and validate code changes in development and SIT environments

Provided production support analysis and resolve issues reported by customers

Nexxo Financial 7/2012 – 04/2013

Sr. Business Systems Analyst

Produced business requirements and use cases for a kiosk-based financial start-up, offering consumer products (Money Transfer, Bill Payment, Money Orders, etc.) for the Latin American market.

Gathered business requirements to build a web-based financial application

Liaison to stakeholders and responsible for reporting status

Managed requirements with business users, prepared use cases and business process diagrams

Performed gap analysis for future system requirements

Created swim-lane diagrams of improved process flows using Visio

Conducted project meetings with offshore resources

Worked with end users and developers to troubleshoot back-end data and application issues

Administrative Office of the Courts (AOC) 2/2009 – 12/2011

Business Systems Analyst and PM Support

Client: Fresno Court

Maintained the application that manages and processes the booking, trials, and sentencing of defendants for the Traffic and Criminal division of the Fresno County Court System. Application interfaced with multiple third party vendors (e.g., DMV and Automated Warrant System) to acquire and process data.

Led business requirements gathering sessions for Criminal and Traffic Court division and created requirement and functional design documentation

Liaison to the client and responsible for reporting and resolving application-related issues

Led client UAT sessions, providing end-to-end guidance and solutions

Supported planning of test scripts with testing team and helped end users resolve issues during UAT

Worked with end users and developers to troubleshoot back-end data and application issues using SQL Tools for Oracle 10g database (Production Support)

Involved in software upgrades and patch updates

Facilitated meetings with client to provide business process and requirement clarification

Conducted internal project meetings

Collaborated with vendor during PAT for release of new version of application.

Managed issue tracking system (ClearQuest)

Independent Contracting 2/2008 – 02/2009

Client: Cisco

Worked as part of a consulting team to establish the business continuity process for WebEx, following acquisition by Cisco, to be better prepared for an unforeseen disaster.

Gathered requirements from department heads

Used the requirements to create business continuity processes

Jewish Community Federation 11/2007-01/2008

Project/Application Lead

The Jewish Community Federation has been using a collection of 6 custom built fundraising applications which had become outdated in terms of technology. The goal was to identify off the shelf applications (COTS) which would provide similar, if not better, functionality.

Established the project timeline, set up tasks, allocated resources using MS Project

Created reports and presented reports to upper level management

Worked with end users to define requirements

Evaluated off the shelf applications to see if they could replace the custom built fundraising applications

Outlined processes and documented existing environment

Capgemini 08/2000 – 10/2007

Alcatel-Lucent Technologies (06/2006 - 10/2007)

Project/Application Project Manager

Managed team of 12-15 developers responsible for the development, deployment, maintenance and enhancement of 9 Enterprise wide applications

Used MS Project to manage multiple budgets, timelines, resources, tasks and deliverables

Liaison to the client and responsible for reporting and resolving issues

Worked with end users and developers to resolve technical issues

Took enhancements through the entire SDLC and change management process

General Motors (11/2005 - 06/2006)

Business/Data/Systems Analyst

Responsible for data processing and data management for General Motors data warehouse

Worked closely with 3rd party vendors supplying data for General Motors dealerships

Administered DataStage Server access privileges at user, group, and project levels

Coordinated and validated data files created by mainframe extraction jobs using Unix commands from the data warehouse tables, FTP staging, loaded into the various Oracle Data Mart tables

Worked with client component tools - DataStage Director and DataStage Designer

Johnson Controls (12/2004 – 10/2005)

Business/Systems Analyst

Acted as SME for application and server support for a web based time entry application

Debugged and resolved all development defects

Validated and reported test results

Sprint (11/2000 – 11/2004)

Business Analyst/Systems Support - Monarch and Dataview Billing Application

Actively involved in all aspects of system design for Service Oriented Architecture (SOA)

Analyzed customer requirements for Sprint’s long distance billing application

Created all functional, system and technical design documentation

Created high level data flow and UML diagrams

Responsible for all unit, system and data verification testing

Involved with the planning and execution of system and unit test

Provided monthly data to Sprint Mailing Services, for corporate customers

Researched trouble tickets and provided appropriate resolution

Assumed role as configuration manager and developer during release implementations

Smalltalk Production Support/Testing/Business Analyst

Supported Smalltalk application 24/7 on Sprint’s Credit Card Hierarchy Billing

Prepared and conducted system functionality training for Customer Services Associates

Responded to workflow requests, analyzed daily processes, and acted as an expert resource on system functionality and process flow

Responsible for delivering and/or maintaining a fully-functioning system to the client team

Managed all phases of the software testing process, including test planning, text execution and defect management, utilizing Mercury’s Test Director and Winrunner

Determined the best test approaches and methods - unit, integration, functional, system, load, usability tests, etc.

Monitored the ongoing quality of processing, troubleshot problems as they arose, and identified ways to improve the efficiency of the system

Transitioned application to Sprint team based in Dallas

Designed transition plans and provided a one week onsite training session to all team members and project managers

Received company-wide recognition for successfully leading the transition

Pinnacle Business Systems 11/1998 - 10/1999

System Support / Business Analyst

Involved in all aspects of system design

Analyzed customer requirements

Conducted meetings to review modules, processes and procedures with appropriate client counterparts for validation and sign-off

Documented, reviewed and resolved assigned tasks

Responsible for unit testing of particular functions, code modules and implementation

EDUCATION

Bachelor of Science, Computer Science

University of Central Oklahoma, Oklahoma

References available upon request

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