Business Analust

Location:

Posted:

January 30, 2020

John Paul Nau

adbiqa@r.postjobfree.com or 704-***-****

EDUCATION University of North Carolina Charlotte, NC Bachelor of Science, Mathematics 3.3 GPA Graduated May 2016 Minor: Computer Science

COMPUTER

SKILLS

Microsoft O ce, Advanced Excel (Pivot Tables, VLookups, Macros), Intermediate SQL

(Select, Joins) and Java Programming Language

EXPERIENCE Senior Operations Analyst September 2018 - Current Bank of America, E-Discovery { Legal Jacksonville, FL

Performed data preservation of internal data sources such as computers, network shares, and exchange mailboxes.

Worked with developers to identify bugs and provided screenshots, demonstra- tions, and documentation via Support Tickets.

Conducted troubleshooting of collection failures, stalled collections, and errors.

Performed manual quality assurance tests for release stories to resolve collection failures.

Worked with developers to design automated QA test scripts to for various bugs and errors.

Maintained cycle time targets with zero tolerance for aging items.

Worked closely with Case Analysts and Service Delivery Managers to ensure prompt and accurate collection of data based on case parameters.

Developed batch scripts to nd missing folders and verify data sources. Operations Specialist June 2016 - August 2018

LPL Financial LLC, Margins Department Fort Mill, SC

Pulled daily risk reports, identifying and resolving potential risk items involving options and regulatory violations.

Identi ed, researched, and resolved non-trade items, such as short positions and unsecured debits.

Received, reviewed, and processed liens and levies from government agencies.

Provided e ective communication with advisors and other operational groups to resolve various account discrepancies.

Assisted partnering departments with questions and work

ow. Service Manager July 2008 - July 2012

Mike Johnson’s Hickory Toyota, Express Service Center Hickory, NC

Managed the day to day operations of the Express Service business.

Implemented new procedures to maximize time and increase shop productivity while maintaining worker safety.

Consistently maintained an excellent monthly customer satisfaction survey score for four consecutive years.

Engineman October 2003 - October 2007

United States Navy, Inshore Boat Unit 43 Portsmouth, VA

Provided security by guarding and escorting US Navy vessels while at port.

Performed diagnosis and repair of diesel engines and drivetrain components.

Trained personnel in safe, e cient, and e ective operations.