Customer Service Manager
Resume:
Sabrina Farrell
Spring Hill, KS *****
adbipw@r.postjobfree.com
I have worked in the automotive, and customer service industry for 18+ years. Started as a department manager for 2+ years, then move to service manager. I am a quick learner. love to research, learn new things, grow with a company.
Authorized to work in the US for any employer
Work Experience
Custodian
Spring Hill School District USD 230
September 2018 to Present
I manage carpet cleaning, vacuuming, floor care, trash removal and restroom cleaning. I take care of locking down doors, ensure supplies are full in every room. I also make sure the school is secure at night before I leave.
DSD Associate
Walmart - Olathe, KS
October 2013 to September 2018
I was responsible for inventory control which is received from our vendors through the backroom. I made sure all merchandise going in and out of the building was accounted for. I match our printouts with the vendors invoices and filed them in the invoice office at the end of the day. I was also responsible for insuring my area was clean, neat and organized before I left for the day. Walmart
13600 S Alden
Olathe Ks
Dec. 2007-Oct 2013
Service Manager
I managed the automotive shop. I was responsible for the training of the technicians to learn the company policies and procedures to complete their certification. I also advised customers on our services, billing, warranties and services. I was also proficient at running a register and handling transactions. I also took care of all the ordering of supplies. I have given annual evaluations and disciplinary reviews.
Service Manager
Walmart - Olathe, KS
December 2007 to October 2013
I managed the automotive shop. I was responsible for the training of the technicians to learn the company policies and procedures to complete their certification. I also advised customers on our services, billing, warranties and services. I was also proficient at running a register and handling transactions. I also took care of all the ordering of supplies. I have given annual evaluations and disciplinary reviews.
Education
High school or equivalent
Hesston College
Skills
• Cash Handling
• Cleaning
• Data Entry
• Receptionist
• Housekeeping
• Management
• Painting
Assessments
Reliability — Proficient
September 2019
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/share_to_profile/ b29ed500ad861bf91afa60dafa2b2f8ceed53dc074545cb7
Personality: Customer Service Fit — Proficient
September 2019
Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/89f8dbe7829d4a7f323a4ccbfdce2844eed53dc074545cb7 Customer Service — Proficient
September 2019
Identifying and resolving common customer issues.
Full results: https://share.indeedassessments.com/share_to_profile/ df3fa52a4f4dcfd9be37293105dc9ed8eed53dc074545cb7
Organizational Skills — Proficient
June 2019
Arranging and managing information or materials using a set of rules. Full results: https://share.indeedassessments.com/share_to_profile/ d97f033029c2055d448ad6ded092ecd2eed53dc074545cb7
Critical Thinking — Familiar
June 2019
Using logic to solve problems.
Full results: https://share.indeedassessments.com/share_assignment/fqyzm8wth1hpczxd Personality: Customer Service Fit — Proficient
June 2019
Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/47a47145f8b692d551ad366f98793b17eed53dc074545cb7 Customer Focus & Orientation — Proficient
June 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ c35237f9310e4ed45e64827c4311088eeed53dc074545cb7
Verbal Communication — Proficient
May 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: https://share.indeedassessments.com/share_assignment/ygeo-obuj15mqnw7 Call Center Customer Service — Highly Proficient
April 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share_to_profile/30f8a570fcd609147339805862c54081eed53dc074545cb7 Human Resources Skills: Recruiting — Familiar
April 2019
Managing the candidate sourcing and selection process. Full results: https://share.indeedassessments.com/ share_to_profile/6c7c7b0aff7ea3cf9a577329d7fe92feeed53dc074545cb7 Receptionist — Proficient
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/29b7804c6b61e102b8fa1b19d42d8be6eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate