Kathleen Gallegos adbip0@r.postjobfree.com 505-***-****

Summary:

● Accomplished diverse professional with practical proven experience in HR, talent acquisition, recruiting and office management at local,regional and national levels.Vast experience in talent acquisition, sourcing, training, coaching, development and human resource functions. Full cycle recruiting / on-boarding for various positions such as Engineers, IT, Technicians, Managers, Assembly, as well as entry level positions.Excellent networking, relationship building and organization skills.. Created requisitions and job postings that fed into LinkedIn, Zip Recruiter, Glassdoor and Indeed.

● Self- motivated, positive professional with over 10 years' experience in HR management, small business, call center, recruiting and customer service

● Consistently achieves corporate goals and quality standards Skills:

● Human Resources/Administrative

● Full Cycle Recruitment/Talent Acquisition

● Microsoft Office, Outlook,Kronos,Concur

● Payroll/People Soft/ WF Management

● Company Acquisitions

Work Experience:

Hands Up LLC

Self employed 2106 to present

● Assist clients with resume writing, job search, interviewing skills and personal business

● Educate regarding guidelines for unemployment, health benefits, and filing for disability

● Advise on how to start your own small business along with the paperwork and required licenses Contract Recruiter. Making Strides Against Breast Cancer American Cancer Society

Albuquerque, NM May 2018 to November 2019

● Recruited people inside communities who have an interest in the issue of Breast Cancer.

● Cold calling individuals and businesses to get teams together and reach their fundraising goals

● Exceeded team goals in three events and increased team donations

● Recruited over 15,000 walkers to attend the Albuquerque Event. Contract Recruiter

Oso Biopharmaceuticals/AMRI June 2015 to March

2016

● Human Resources Corporate Recruiter for a large manufacturer to assist with the acquisition of the company

● Recruit, screen, interview and hire potential candidates for high level positions

● Engineers, Biochemists, OPS Managers

● Conduct NHO and on-boarding. Run all background checks and drug screening maintaining confidential files

● Always remaining professional while following all corporate guidelines and policies Customer Service Associate Lowes

April 2013 to May 2015

● Assist customers in placing orders over the internet offering efficient high quality customer service

● Trained in many applications including Siebel, Kronos, Outlook

● Meeting all metrics including AHT, ACW and quality

● Provide stellar customer service keeping the high standards Lowes expects from their associates Owner

Mama Lou's June 2008 to December 2012

● Owner of a food processing business featuring a New Mexico chili product, catering to small groups and businesses Managed all aspects of business and employees Human Resource Manager /Office Manager

Sears

October 2010 to July 2012

● Human Resource related duties in all of the following functional areas: recruiting, payroll, employee relations,and benefits.

● Workers compensation, leaves of absence, unemployment claims, FMLA, short and long term disability

● Maintained performance management, employee on-boarding process and branding, benefits administration and training

● Managed office: balancing safe ensuring front office ran smoothly to assist all employees with all aspects of the store, process payroll on a weekly basis

Employment Manager/ HR Generalist

SiTel/Client Logic July 2003 to May 2008

● Recruited for multiple companies hiring various skill sets assisted with retention in 1000 seat outsourcing call center.

● Consistently achieved corporate recruiting goals and standards with a 108% fill rate

● Developed and trained other sites with company methods of HR, recruiting, hiring processes,benefits and retention.

● Managed yearly open enrollment and compensation benefits

● Workman's compensation, short and long term benefits, unemployment hearings

● Insured current practices to comply with state and federal laws

● Performed yearly reviews,giving positive and negative feedback.Conducted exit interviews

● Utilized multiple sourcing techniques including website postings, employee referral programs and a variety of low-cost recruitment sources and advertising

● Event planner organizing, job fairs, career days and employee appreciation

● Assisted Site Director in lowering attrition rate by 40 percent Long Term Care Insurance Consultant/Team Lead

John Hancock Financial March 2000 to April 2003

● Advised potential clients regarding Long Term Care insurance enrollment benefits and compensations

● Managed and trained team for quality, to ensure high standards of customer service

● Offered stellar customer service

● Quickly and effectively solved customer challenges

● Applied persuasive communication skills along with well-developed presentation and negotiation skills Education:

Associates Degree in Business/HR

Mundus Educational Institute

SHRM CERTIFICATION Course

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