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CAROLYN S. CHAPMAN SPHR, SHRM-SCP

*** **** *** ****** ********* 304

North Pole, Alaska 99705

918-***-**** adbioe@r.postjobfree.com

HUMAN RESOURCES EXECUTIVE

Utilizes well-developed interpersonal skills and has the ability to work with people of varying background and cultures, making fair, unbiased decisions, keeping level-headed in difficult situations, ensuring best outcome for all parties when liaising with executives and employees. A recognized Senior Certified Professional Human Resources (SPHR) and SHRM-SCP leader with over 20 years’ experience developing strategic vision assisting in the development of optimal staff performance. Provides a range of unique and executive-grade policy interpretations, while advising on recruitment plans, consultation on general HR issues and concerns, and credited with strong operational improvement. Well-versed in every HR discipline, implementing well rounded expertise and thorough understanding of the multiple HR components consisting of several disciplines including employee relations, recruitment and retention, labor relations compensation and benefits; training and organizational development; mediation, conflict resolution, HR records management and HR policies development, including legal compliance. Communicates effectively both verbally and in writing and as a quick thinker makes authoritative, autonomous decisions. Efficiently wears the human resource hats, develops training programs and creates training manuals, corporate policies, job descriptions and management reports while working closely with VP, Ops and HR, conducting tasks that positively affect the strategic direction of the organization and the HR Department.

KEY SKILLS

HR Administration Employer and Employee Relations Recruiting Coordinator Onboarding & Terminations Professional Training & Development Training Manual Development Program Development Job Analysis Job Classification Salary Placement Benefit Administration Analyses, Reporting & Research Performance Management Employee Restructuring Labor / Employee Relations Certified HAY Evaluator Employee Development Specialist Policy Development Labor Relations Regulatory Compliance Legal Assistant

PROFESSIONAL EXPERIENCE

Technica LLC

1Cool Blow Street

Charleston, South Carolina

HR Manager for Alaska- Eagle Contract

Oversaw human resources operations for logistical operations personnel at Ft. Wainwright, Ft. Greely and Joint Base-Richardson and Elmendorf, Alaska. Planned, monitored, appraised, and reviewed employee job contributions. Supervised and provided consultation to management on strategic staffing plans, compensation, benefits, training and development, budget and labor relations while maintaining compensation, determining production, productivity, quality, and customer-service strategies. Assisted in developing policies, procedures, methods, and guidelines, and ensured organizational values adhered to. Advised department heads on legal implications of HR issues related to disciplines and employee grievances and ensured timely resolution of matters.

Developed and implemented a supervisory training program focusing on competency and consistency. Appraised and assessed Eagle Alaska job description for classification and compensation according to the Service Contract agreement with the U.S. Military Customers. AG MURRAY JR. LAW OFFICE, Claremore, OK ● April 2016-October 2017 Legal Assistant

Prepare from oral or written dictation, preliminary and final title opinions, legal briefings, court documentation, and formal correspondence. Serve as receptionist, in-take client information, set appointments, and mange daily operations of busy law office. Maintain records, process billing, and prepare quarterly and annual reports for partners and other agencies.

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GRAND LAKES MENTAL HEALTH CENTER, Nowata, OK ● Feb-Aug 2015 Benefits Coordinator

Administers employee benefits, calculates and provides personnel with annual fridge benefit allowance and ensures accuracy of benefit data. Manages benefit enrollment, status changes and terminations and effectively assesses enrollment forms for accuracy while coordinating enrollment with third party administrator. Ensures COBRA/ FMLA guidelines complied with, prepares letters and tracks use and receives and records COBRA insurance premium payments.

Functions as Legislative liaison for CEO to Oklahoma legislature, develops opinion memos and marketing letters.

Delivers orientation and exit interviews for personnel.

Arranges health, life and disability insurance enrollments and liaises with service providers on matters pertaining to routine administration of programs.

OCCIDENTAL PETROLEUM, Tulsa, OK ● Dec 2014 – Jan 2015 Contract Staffing Specialist

Prepared vacancy announcements utilizing the HR system and performed client services to applicants, screened applicants, prepared selection certificates, assisted in the selection process, and finalized recruitment, new hire and on-boarding procedures for both new hires and rehires. Reviewed requisitions prior to posting to ensure required and preferred qualifications complied with job specifications, contracts, policies, and guidelines, as well as, State and Federal employment laws. Utilized TALEO, ADP, and KRONOS computer systems for applicant tracking and new hire processing.

Assisted hiring managers in identifying alternative recruitment and advertising resources and advertised positions as appropriate, while sourcing talent through social networks, job boards and other social media sites.

Assessed candidates according to classification specifications, including qualifications. Documented reason for not referring applicants to openings, and input required applicant data.

Liaised with management and identified and recommended most qualified applicants.

Investigated references for potential hires, extended offers to selected candidates and prepared new hire documentation.

CITY OF CLAREMORE, HUMAN RESOURCES, Claremore, OK ● Mar 2011 – Aug 2014 Director of Human Resources

Oversaw human resources operations for 290 personnel and managed two collective bargaining groups. Administered four direct staff engaged in recruiting, selecting, orientating, training, coaching, counseling, and disciplining of employees. Planned, monitored, appraised, and reviewed employee job contributions. Supervised and provided consultation to management on strategic staffing plans, compensation, benefits, training and development, budget and labor relations while maintaining compensation, determining production, productivity, quality, and customer-service strategies. Assisted in developing policies, procedures, methods, and guidelines, and ensured organizational values adhered to. Advised department heads on legal implications of HR issues related to disciplines and employee grievances and ensured timely resolution of matters.

Effected a collective bargaining agreement resulting in zero salary increases during the first month of employment with the organization

Developed and implemented a supervisory training program focusing on competency and consistency.

Appraised and assessed City job description for classification and compensation.

Established career ladder salary schedules for municipal divisions.

Reduced loss days for employees on workers’ compensation leave by executing a ‘light-duty’ policy. HOME OF HOPE, HUMAN RESOURCES, Vinita, OK ● Jul 2007 – Mar 2001 Director of Human Resources

Directed human resources programs and successfully promoted and established human resource values. Oversaw four personnel and delivered services to 300 employees across five countries. Demonstrated proficiency with applicable laws, regulations and management theories, including policy and procedure development and labor union activities and effectively improved retention and working conditions. Interpreted state and federal employment laws while supervising operations, budget and project administration. Ensured effective communications throughout the organization and practiced an open-door policy.

Pioneered the organization’s first formal supervisory competency program.

Instrumental in driving the employee retention rate of 79% in an environment where a high staff turn-over was the norm.

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Established and ensured workers’ compensation program adhered to.

Reduced annual benefit costs by 15%, establishing thorough recordkeeping ensuring the organization was not responsible for benefits for which employees were not liable for.

Introduced a list of favored providers and trained managers and associates on reporting procedures.

Developed employee manual comprising disciplinary procedures, code of conduct, FMLA policy and benefits information.

Reviewed job descriptions throughout the organization and established a detailed breakdown of duties and skills required for each position.

UNIVERSITY OF ALASKA FAIRBANKS, Fairbanks, Alaska ● Jun 1997 – Mar 2007 Regional HR Director

Spearheaded human resource activities for doctoral institution employing over 3500 personnel and liaised with four unions. Developed human resources strategies, established department accountabilities, identified staff vacancies, recruited, interviewed and selected applicants, while allocating resources and ensuring appropriate matches between personnel. Planned and conducted new employee orientations and fostered a positive attitude toward organizational objectives. Analyzed and modified compensation and benefits policies to establish competitive programs and ensured compliance with legal requirements for five campuses of Northern Alaska serving 688 faculty and 2996 full and part time personnel.

Oversaw the operational budget of $1.4M.

Directed 21 HR personnel while providing oversight to 75 deployed HR assistants.

Established multi-year collective bargaining agreements through effective negotiations with unions.

Transitioned 900 jobs to job family in statewide classification project.

Functioned as the labor / employee relations consultant as well as the employee development specialist for the university owned utility company, Golden Heart Utilities, an electric company producing coal and water utilities for the university and effectively served as the link between employees and management. Assisted in resolving employee grievances including assisting in interpreting contracts and prevented or resolved disagreements over contracts and related issues. Settled disputes, and avoided costly legal battles, strikes or other disruptions, binding both labor and management to specific terms and conditions of labor contracts. Implemented research on union related matters and liaised with the Union coordinating problem resolution. Created reports and conducted internal audits as they pertained to Employee Relations data and processes. ADDITIONAL EXPERIENCE

Demonstrated experience with the development and implementation of Service Contract agreements with the US Army and the classification of SCA job descriptions based upon wage surveys. CERTIFICATES & LICENSES

SPHR-Senior Professional Human Resources Certification / HRCI SCP-Society of Human Resources Certified Senior Professional Personnel/Payroll Management Certification, Army and Air Force Exchange Services Certification of Achievement, Facilitator Multi-party Disputes, Alaska Dispute Settlement Association Certification of Achievement, Mediator, Army and Air Force Exchange Services Certificate of Specialization, Strategic Management, SHRM Certificate of Specialization, Communication, SHRM

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