Seasonedprofessionalwithoffering*+yearsinSr.SystemAdministratorwithCorporateand

ConsultingBusiness.

SkilledSr.SystemAdministratorL2–TeamLeadwithexperienceinprovidingcomprehensive technicalsupporttoend-userswithinSLA,IhavegoodworkingexperienceinIncident& ServiceManagementProblemManagement,Changemanagement,Availability&Asset managementinITSMforDell&HCLclients,havegoodskillinSymantecEndpointprotection Manager&clientapplication..

WorkingasaTechnicalTeamLeadinCMSITSERVICESChennai,fromAug2019tilldate...

• ProjectName:CRISILAnS&PGlobalCompany

• ProjectType:ITInfrastructureOperationalSupport.

• Designation:TechnicalTeamLead(South)

WorkedasaL2AssociateinKARVYINNOTECH(FormerlyKnownasHCLSERVICESLTD) Chennai,fromOct2018toAug2019.

• ProjectName:KPMGChennai

• ProjectType:ITInfrastructureSupportEndusercomputing&Compliance

• Designation:VIPSupportL2+TeamManagement.

WorkedasaSeniorSystemEngineerinNETACCESSINDIAPVTLTD(MurugappaGroups) Chennai,from21stMarch2018to29thSept2018.

• ProjectName:CIFCL(CholamandalamInvestment&FinanceCorporationLtd).

• ProjectType:ITOperations&Compliance

• Designation:SouthLead.

WorkedasanIMSAssociateinHCLSERVICESLTDChennai,from1stMarch2017to16thMay 2018.

• ProjectName:MedusindSolution,Chennai.

• ProjectType:ITOperationsandinfrastructureSupport.

• Designation:AssociateEngineer.

WorkedasaDesktopEngineerinFiveWingsPvt.LtdChennai,from4stSept2012to28thFeb 2017.

+91-956*******

RAJESHM

Objective:

SeekingapositionasTeamLeadinanorganizationwhichwillhelpmeeffectivelyapplymy existingskillsandacquirenewskills,coupledwithgrowthandpersonalitydevelopmentforfuture careeradvancementprospects.

WorkExperience

adbinl@r.postjobfree.com

• ProjectName:NetworkSystemsandService.

• ProjectType:FacilityManagementinfrastructureSupport.

• Designation:DesktopEngineer.

Windows:

InstallingalltypesofWindowsbasedclient&ServerOperatingsystemWinxp,Win7Server 2k3&Server2k8(R2)&2012.

ProvidingaccessinActivedirectorytothemailbox,addingusersinDLandmovingtheuser fromoneOUtoanother.User&SecurityGroupActiveDirectoryadministration.

ActiveDirectoryknowledge.Creatinguseraccounts,resetpasswords,creategroup.

Installationandconfiguration(addingworkstationstodomain,givingsuitableprivilegesto User’sonworkstationsandInstallationofdevelopmentsoftware’s)ofworkstations accordingtotheuser’srequirementthroughremotedesktoporremotedesktoptools. AssetManagement:

MaintainandmanagetheorganizationITASSETSsuchasdesktops,laptops,&IPphone aroundthousands.Aspectsoftphone,hardphoneconfigurationandtroubleshootingissues.

SchedulingWeeklyandMonthlyShiftRosterstoSevenMembersTeam.

SuccessfullycompletionInternalAudit,FinanceAuditandExternalAudits. ITHelpdeskAnalyst:

ReviewingthestatusofHelpdeskEngineercallsforevery3hoursadayandclosingthecall withpropersolutionPreparedstandardstatisticalreports,suchasHelpdeskincident. ServiceRequestreports.

GoodAbilitytoworkwithinSLA,OLA,UCandITILprocesses.

GoodabilitytoworkwithIncidentManagement,ServiceManagement,Problem Management&ChangeManagements.

ManagingtheRIMcallsticketsraisedonBMCremedy,SummitWEB,Qtrac,Felicity, ServiceNow&ticketingtools.

Providing1stLevelofTechnicalsupportfortheVIPUserslikeVP,AVP,Directorand Partners.

Handlingalltypesofrequirementsandescalationsfromclientsandfromend-user according

totheprojectswithintheticketSLAtime.

HandlingL1EscalationsofNOC&Rimsupportoverdomestic&Internationalcalls.

PreparingDaily,Weekly&MonthlyIncidentsandServiceRequestCalls&Compliance reportstoCustomer.

RolesandResponsibilities:

MailingManagement:

InstallingandmanagingwithSkype&LYNCsupport.

Managingtheemailaccountsinoffice365.Groupidcreationandmailflowmaintenance.

CreatenewOffice365useraccountswithDirSyncenabled.

ConfigurationsofOutlookonexchangeserver&(pop3)setupinthefollowingclients Outlook2003,2007,2010&2013,Windowslivemails,MozillaThunderbirdandOutlook ExpressbasicknowledgeinLotusnotes.

AssigntheappropriatelicensestothenewOffice365useraccountsbeingcreated. Server&NetworkMonitoring:

AspectagentIDcreationforinboundandoutboundcalls,Callroutingandconfiguration, Monitoringagents,Mid-leveltroubleshooting,VendorcoordinationforAspectServerissues.

ManagingAspectserverthroughVMwareconsole&Vsphereclient6.5.

InstallingCitrixXenApps&SupportingwithCitrixReceiver.

Responsibilitiesincludetheday-to-dayoperationsofNetworkPerformance Monitor (NPM)and supportoftheSolarwinds.

Installing&ConfiguringVPNfordifferentofficetoaccessRDC. MobileDeviceManagement&IPPhone:

UseraccountcreationinMicrosoft Intune,MobileIron(MDM)andconfiguredtheSecure AppsforAndroid&iOSDevices.

ConfigurationAvaya&NortelIPbasedPhones.

InstallingandsupportforE-AuditApplicationupto2019Editions. PrinterSupport:

Installingandconfiguringstandalone,Serverprinters,Scannersandtroubleshooting networkingprinterissues.

VideoConferenceSupport:

SupportingandmanagingforCiscoMx700&800,Polycomgroup500Videoconferences.

ConnectingWebmeetingthroughJoin.Me,WebEx&VideoConferenceacrosslocation usingScopiatool.

Compliance:

InstallationandmaintenanceofMacAfee&SymantecWorkstation&Server.

BitlockerEncryptionmanagement,DLO,DLP,andPGPsupportDatabackupforSecurity purpose.

Windowspatchupdateandantivirusupdatesdailybasisformaintainingcompliance parameter.

UpdatesdailybasisSDI,SNAC&AltirisMonitoring.

TeamManagement&ClientRelationship:

Resolvedandprovidedguidancetoengineersforescalatedtechnicalissues

Participatedincustomermeetingsforescalatedissuestoprovidefasterresolution

Preparedanddeliveredtechnicalpresentationsanddemonstrationstocustomers

HostedregularmeetingswithTier3tofollowuponescalatedissues.

ClientOS :Windows7/8/8.1/10 Citrix Mac

ServerOS :WindowsServer2003/8/12.

ServerApps :DNS,DHCP,AD,

MailClient :MSOutlook2010,2013,2016&ThunderBird

ApplicationSoftware’s :MS-Office2k3/2k7/2010/013/2016(Word,Excel,PowerPoint)

Anti-virus :MacAfee&Symantec14v.

Remotetools :MSTSC,TeamViewer,Ammyyadmin,LogMein&Anydesk.

VMwareTools :VSphereClient6.5ESXIServers.

TicketingTools :BMCRemedy,SummitWeb&SUMMUS4.1.3

In2011,Diploma(ECE)TechnoGlobalUniversity.

In2007,SSC.GovernmentIntermediateCollege.

Name : RAJESHM

Father’sName : Mr.MuniswamyS.P.(L)

Mother : Mrs.JayalakshmiM

DateofBirth : 30October1991

Nationality : Indian

Sex : Male

Maritalstatus : Single

LanguagesKnown : English,Tamil,Telugu&Malayalam.

PassportNo : S4007788

Address : Ambattur,Chennai-600053

ComputerProficiency&Skills

Education

PersonalDetails

Declaration

Iwouldtakethisopportunitytothankyouforgoingthroughmycurriculumvitaeandwouldrequest youtoconsidermefortheareasuitabletomycaliberinyourprestigiousorganization.The informationpro-videdaboveisup-to-dateandcorrecttothebestofmyknowledge. Date:

Place: RAJESHM

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