Bryon Smith

**** ******* *** *.

Cottage Grove, Minnesota 55016

651-***-**** -Cell

adbimr@r.postjobfree.com

OBJECTIVE: To obtain a position working in the IS\IT department with a

progressive organization which will fully utilize my skills,

experience, abilities, and education.

WORK

EXPERIENCE: Frontier Communications

Burnsville, MN 55306

October 2005-Current

Software Packager, Client Deployment specialist, JAMF-

Mac administrator, Sr Desktop support specialist:

*Create software packages using Install Shield Admin Studio 2015 for MSI builds

*Create software packages using Symantec Wise Script Editor for EXE files, building company packages to be distributed using Marimba automated client services.

*Create .MSI, and .EXE installation packages using multiple script methods, and command line scenarios with verity configuration options, including upgrade logic, registry key administration, Active Setup.

*Create VBScript files for packaging

*Create Uninstall packages to accompany all install packages

*Create wrapper using Java scripting in NetBeans

*Configure package via Marimba Application Packager

*Publish packages via Marimba Publisher

*Marimba administrator and mass deployments, pushing application installs, patches, and upgrades.

*Client Automation administrator for mass silent deployments

*Perform mass software deployment pushes, and pilot test deployments

*Collect initial data, and information for requested package,

research best practice for each package, along with any trouble

found or unknown problems found during packaging.

*Extensive testing of MSI, and EXE on VM, and live machines

*Advanced QA and pilot testing for all completed package

*Updating older package format to current versions and format

*JAMF Pro Administrator, create and configure policies and

configuration profiles

*Create Mac packages for mass deployment via Jamf

*Mac corporate support, software, hardware support for Senior

Leadership.

*Jamf server administrator, updating, configure and install

Sever software on Windows 2012R2 servers

*Imaging multi-platform via SCCM, setup task sequences

*Provide installation guidance and best practice software

options for management

*Office 365 deployment project lead. Built multiple Office

packages using Office Deployment tool. QA packages, Pilot

to test group. Deploy company wide.

*Microsoft Teams package build and deployment project team

Lead, built installation package, and assist in company wide

deployment plan

Frontier Sr. Desktop Support, Team Lead:

*Mass corporate W10 upgrade using SCCM remote reload, and

“in place upgrades”, OS upgrade deployment, hardware refresh.

*Desktop support to all localized end users\Remote users within our central region- MN, IA, WI, NE, MI, IL, including multiple remote tools, Dameware, RDP, Skype, Footprints

*Desktop support for all hardware and software trouble, and repair needs. Provide daily support for hardware and software requests, changes, and trouble tickets received via Remedy ticket system

*Advanced support of vast amount of different software, including all MS products, MS Office products, engineering tools, call center applications, marketing applications, standard products.

*Imaging all equipment due to trouble tickets, new hires, or refresh using SCCM, and MDT imaging. Assist in testing and troubleshooting new images, and configuration changes.

*Setup and configure Avaya VoIP phones and softphone software

*Project lead for companywide mass Xerox printer upgrade project.

*Project lead for companywide Windows XP upgrade project, managed project team from start to finish, upgrading all users to Windows 7x64

*Network support configuring and correcting DNS, DHCP, IP related issues or configurations.

*W10, W7, Mac iOS Image all hardware, and configure for new hires, or per Remedy\Heat incident tickets.

*Configure company standards and request creating and using

GPO (Group Policies)

*Manage desktop and laptop deployment for new hires, repair

needs, and hardware refresh projects.

*Add\Edit user accounts and access and change OU computer

management groups via Active Directory

*Acted as project lead representing IT on multiple hardware, mass printer, and network upgrades. Project lead for mass Windows migration, domain migration, and naming convention change projects.

*Act as first contact for IT technicians when they come into

unresolvable issues or have technical questions as SR tech.

*Setup, configure and manage network printers, Print

Management

*Setup, and configure VoIP phones using Avaya softphone

*Initial setup and configure smart phones and tablets, including internal email and contacts

*Asset management for inventory as required for new hires, or replacements.

*Point of contact for network, and server support, replacing servers, upgraded hardware, replacing network switches, and routers.

*Maintain hardware and software support for Windows 7, and Windows 10 on multiple model desktop, and laptops.

*Break\Fix for all PC, Mac, and network devices and printer hardware tickets.

*Support remote users via phone, email, and remote-control software.

*Order all hardware needed for new hires, new requests, or part replacements.

Meteorlogix

Burnsville, MN 55306

March, 2004-October, 2005

Responsibilities include: Systems Support Engineer

*Maintained support for a company built weather applications, along with all PC’s, and apps installed for customers

*Imaged PC’s, and loaded all applications need for each order.

*Break Fix for all hardware issues. Ordered all parts needed

*Software support for all applications including in house built weather apps.

United Behavioral Health

Golden Valley, MM 55427

June, 2002 – March, 2004

Responsibilities include: End User Support Analyst, Working in the TAC group (Technical Assistance Center).

Duties include:

*End user support for all UBH sites nation wide

*Network Administration, setting up, and supporting user's in

Novell, giving group membership, and rights as needed.

Password changes, and application specific support. Group,

container, and printer support, and setup.

*Desk side support, Applications, support

*Network switch support, configuration

Network patch cable issues, and hook up

*Support of all applications, and systems used by UBH, most of

which created by the developing team. Support the network

issues, including file salvaging.

*On call bi-monthly, includes 24 hour application support

Seimens Business Services,

IT Consultants

Roseville, Minnesota

February, 2001-June, 2002

Contracted to: Medtronics

Job Profile: Hardware break/fix calls, upgrade BIOS

and operating systems.

Responsibilities include:

*Software\Hardware support tickets

*Windows XP upgrade

*Network supports.

Contracted to: United Defense

Job Profile: Desk side support/hardware, brake/fix

Responsibilities include:

*New PC operating system imaging.

*New PC installs.

*Desk side support/hardware, break/fix.

Contracted to: THE HARTFORD CO.

Job Profile: Desk side support Technician, PC

Rebuilt/Reconfigure Technician.

Responsibilities included:

* PC Hardware\Software trouble tickets

*Image new PC, and Reimage PC’s as needed

* PC moves, Application

*Network supports

Contracted to: TORO:

Job Profile: Desktop support Break/Fix technician, PC hardware

technician

Responsibilities included:

*Working as the PC hardware technician, and desk side support. *Supported all Hardware\software related issues

*Ordered new equipment and parts

*Re-imaging PCs use Ghost

*Software installs

TAJ Technologies Inc

Mendota Heights, Minnesota

November, 1999-January, 2001

Job Profile: Network Administrator, User support Analyst

Responsibilities included:

*Network Administrator for Novell 3.12 and Windows NT 4.0

servers.

*Hardware and Software troubleshooting, repairs, installations

and upgrades.

* Maintained Novell, NT and back office servers including

daily backups, Including user management such as adding users,

passwords, user rights, and configuration.

EDUCATION: Brown College of Minnesota

Mendota Heights, Minnesota

Personal computers and Local Area Networking (PC\LAN).

CERTIFICATIONS: A+ Received April, 2001

IBM Professional, 2002

Dell Professional, 2008

HP\Compaq professional, 2008

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