Customer Service Sales

SRIJANA DC * Royal Ct Charlottetown PE C*A *M* H: 902-***-**** adbimd@r.postjobfree.com adbimd@r.postjobfree.com

SUMMARY

Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives.

Energetic Cashier with 1 years of experience. Expert at answering customers’ questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport.

Personable, friendly and solution-oriented Customer Service Associate with over 1 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

SKILLS

Store maintenance

Team leadership

Laboratory safety procedures

Report and technical writing

Cash drawer balancing

Cash management

Customer greeting

Problem-solving abilities

Product organization

EXPERIENCE

08/2019 to 12/2020 Seasonal Cashier Sales Associate Best Buy – Charlottetown, PEI

•Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.

•Learned roles of other departments to provide coverage and keep store operational.

•Trained new team members in cash register operation, stock procedures and customer service.

•Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting.

09/2019 to Current Chemistry Lab Assistant University of Prince Edward Island - Charlottetown, PE

•Carefully handled and disposed of hazardous chemicals by adhering to safety rules.

•Arranged solutions, equipment and instructional documents for exercises.

•Documented experiment findings in technical lab reports and data graphs.

•Trained new personnel on proper usage and maintenance of laboratory equipment.

05/2018 to 07/2019 Customer Service Representative Canadian Tire - Charlottetown, PE

•Consulted with customers to determine best methods to resolve service and billing issues.

•Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

•Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

•Addressed customer service inquiries quickly and accurately.

02/2017 to 02/2018 Science and Mathematics Teacher for secondary level at Saipal Academy- Kathmandu, Nepal

•Adapted Teaching style to unique needs of students

•Subjects included math, Science and English

•Implemented and ran activities for a group of 40 students

•Effectively communicated student needs to Director

•Committed to team work

EDUCATION

Expected in 05/2022

Bachelor of Science: Major in Biology and Minor in Chemistry University of Prince Edward Island - Charlottetown, PE

High School: Science Saipal Academy - Kathmandu, Central Development Region

ADDITIONAL SKILLS

Languages English (excellent command), Chinese (Beginner)

Computer Skills Microsoft Office (Word, Excel, PowerPoint)

Barista Training Coffee Making Art and skills

Basketball Player Played Under 19 games and Intra school tournaments as the main players.

References

Dr. Bishnu Acharya Professor

School of Sustainable Design Engineering (UPEI)

adbimd@r.postjobfree.com 902-***-****)

Freya Qi

International Recruiter and Student Advisor (UPEI)

adbimd@r.postjobfree.com

George Morrison Professor

Mathematics (UPEI)

adbimd@r.postjobfree.com

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