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Management Customer Service

Location:
Puducherry, India
Posted:
January 30, 2020

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Resume:

Velmurughan. C K

No.**, *rd Cross, Jawahar Nagar, Puducherry – 605005 India

Contact No.: 91-975******* Email: adbiky@r.postjobfree.com

Linked in: www.linkedin.com/in/cma-c-k-velmurughan-58aa4515

Seeking managerial assignments in Finance & Accounts Function, Operations Management with an organization of repute

A competent professional with 25 years of experience in Finance & Accounts, Operations, Credit Management, Client Servicing & Team Management.

Associated with The Indian Hotels Co. Ltd (Taj Group of Hotels) – Financial Controller

Adroit at costing and cost control factors in order that commitment to organization on reducing the cost and consumption of Raw materials.

Adept at scrutinizing various internal documents, and arrested income leakages, wastages and installed preventive measures in place

Deft at handling regulatory operations in compliance to rules and regulation laid by various governing bodies.

A result oriented & effectual leader with proven abilities in augmenting the operations & Cost efficiency

Demonstrated skills in Controllership function as well as exceptional communication abilities to cut across the organizational levels and accomplish targets

AREAS OF EXPOSURE

Profitability Management

Cost Management

−Inventory Management - through superior Monitoring, working closely with all the internal units as a team

−Cost management – managing all costs including cost of acquisition & operations

−Supply Chain Management – Effective monitoring in the movement of raw materials till the consumption level and preventive measures taken to avoid wastages.

Finance Management

−Managing Fixed and Variable Costs involved in every department

−Negotiating with various vendors on the cost factor as part of routine monitoring

−Budget preparation and monitoring the actual expenditure and controlling the negative variances.

Risk Management

Strategy/Implementation

- Handling the team of 15 member Finance Team of a 5 star Hotel

- Handling the operational aspects of Finance Function including the expense management

- Additionally handling the Admin function and In-charge of audit function. TPAM score has been improved from 75 in 2012 to 79.40 in 2013.

- Performance in 2012 & 13 was top above country average performance consistently.

- Have implemented many cost control strategy / Load Balancing along with the team and have been successful with the implementation.

Administration Management

Assessments/ Approval

−Assessing needs of the units and accordingly charting out viable finance allocation after considering financial, and technical aspects.

−Reduction of Raw material consumption at Various Units through continuous monitoring

−Monitoring all the units closely and ensuring no fraudulent transactions incurred

Custodial / Operations

−Custodian of all the assets and Evaluating the requirements and decision taken based on the present market conditions.

−Scrutinizing all the bills as well as the vouchers, sanctioning after inspecting the same submitted for scrutiny.

Team Management

Guiding Finance & Operations team to ensure efficiency in operational accuracy and cost consciousness.

Streamlining efforts for attainment of short and long term goals of the company mainly in line to the profitability.

Designing various employee centric initiatives to facilitate retention and growth of employees.

Client Servicing

Managing customer centric operations & ensuring customer satisfaction by achieving timely delivery & service quality norms.

Interacting with the customers to gather their feedback regarding the products’ utilities.

ORGANISATIONAL SCAN

Jan-19 to till date: Practicing as a Cost & Management Accountant under CK Velmurughan & Co.

July 14 to Dec-18: Business Owner

Started own business of FMCG and Readymade clothes distribution at Puducherry.

September’ 10 to June 14 : Financial Controller – The Indian Hotels Company Ltd (Taj Resorts and Palaces)

Role:

Profitability Management - Maintaining & optimizing profitability for the unit

Cost management – managing operating costs including cost of acquisition &operations etc.

People management – Motivating team, handling Audit & administration function of the Unit

Customer experience management - Ensuring superior customer experience and handling customer service in terms of Billing and service issues

Monitoring Branch performance in terms of key drivers i.e.

oContributed Value / Volumes / Profitability / Expenses / Losses

oOptimum utilization Raw materials and reduce wastages

oVendor management effectively at a marginal cost

Monitor performance of each function continuously work to maximize profitability

Key Achievements:

10% Reduction of Raw Material cost by continuous monitoring.

Number of days of Debtors outstanding reduced to 9 days from 33 days

Liquor inventory reduced by 30%.

Reduction of Electricity units Room Per Day by 25%.

Reduction of guest room supplies by 15%

Admin and Repairs and Maintenance cost reduced by 18% by change in the approval process.

Overall Achievement of Converting the unit from Loss making to a Profitable one to the tune of Rs.17 Crores.

Dec’ 02 to Aug10: Financial Consultant in GENPACT BPO (Erstwhile GE Capital International Services, Group Company of GE Capital India)

8 Years of Strong exposure in Financial Arena in Various GE Group of Companies and ensured high level of customer satisfaction w.r.t Qualitative Delivery.

Project Role and Responsibilities:

Inventory & Costing Modules for the Client GE Jenbacher (January 2009 to August 2010)

Purchasing & GL (Oracle Application 11i (11.5.10) for the Client GE Energy I & FS (January 2008 and December 2008).

PO, AP, GL & I-Proc (SSS – Oracle ERP) for the Client GE Corporate Function (June 2007 to December 2007) – Direct and Indirect Procurement Module for all GE Businesses.

In-charge of Corporate Reporting, Genpact UK Process ( April 2005 to May 2007).

In-charge of Operations – Billing Unit (Payables) for Genpact Hyderabad (January 2004 to March 2005)

In-charge of Operations, Payable Shop, Genpact Hyderabad (December 20002 to December 2003)

Mar’ 99 to Dec 02: GE Countrywide Consumer Financial Services Limited (A GE Capital Company).

Company Profile: A Subsidiary Company of GE Capital India and one of the TOP Consumer Finance Company.

Assistant Manager – Central Operations Role: (March 1999 – December 2002)

Handled 84 branches with the monthly disbursement of 100 Crores.

In-charge of Central Operations – Accounting function and handled all branch accounts, MIS Reporting, Treasury and Funds Management

Part of Core team in implementation of Lending module (Software Application)

Administering the complete credit operations of Lease Accounting Process Center in Chennai.

Encompassing, verification of documents, and disbursement processing & negative area as per the company credit area.

Overseeing all operations to ensure adequate underwriting processes.

Branch Accountant – Chennai Branch – May 1997 to Feb 1999

Handled the Loan disbursal for Consumer Finance and Auto Finance.

Fund Management and Treasury Operations

Efficiently managed the team for:

oUnderwriting

oBranch Accounts (TB, P & L, B/S)

oBranch Administration

oLiaison work with Banks

Oct’ 94 - May’97: Sterling Holiday Financial Services Limited, as Executive Finance & Accounts.

Company Profile: One of the leading Hospitality Industry

Role: Worked as an Executive Finance and Accounts and responsible for;

Profit and Loss Account, Balance Sheet, and Schedules forming part of B/S

Treasury and Fund Management

Liasoning with Banks and Financial institutions

System Implementation

Aug’ 90 - Jul’92: T.Udhayaraj & Co., Chartered Accountants - Chennai

Company Profile: Chartered Accountants Firm

Role: Worked as a Senior Assistant and responsible for

Finalization Corporate and Bank Audits

Tax Audits and Co-operative Societies Audit

Conducted Internal Audit and Management Audit

Jun’ 88 - Jul’90: Velvette International Pharma Products P Ltd

Company Profile: One of the leading Private Pharma and Cosmetic Products.

Worked as an Accounts Executive with the responsibilities of

Preparation and maintenance of Book of Accounts, P & L A/c, Balance Sheet, and year end schedules

Filing of Audit returns and ensuring compliance.

ACADEMIC QUALIFICATION

Bachelor of Science Majored in Chemistry from Madras University

ACMA (Qualified Member of The Institute of Cost Accountants of India)

CA Intermediate Qualified (ICAI)

Oracle Certified Professional for AP, GR, GL, FA and Cash Management from Oracle University.

OTHER PROFIECIENCY

Attended Seminar on International Financial Reporting Standard in London by KPMG

Certified Green Belt on Six Sigma Quality Training

PERSONAL DETAILS

Date of Birth : 31.07.1963

Nationality : Indian

Marital Status : Married

Language Proficiency : English & Tamil

References : Available on Request

Email Addresses : adbiky@r.postjobfree.com



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