Project Manager
Resume:
Jeffrey L. Lopes
Project Manager/ Business Analyst/Operations & Implementations
Address **** ***** ******, **********,
Pennsylvania, 15236
Phone 412-***-****
E-mail ********@***.***
Summary:
A solutions-focused enthusiastic business professional, with 20 years of experience as a leader, who possesses strong communication, problem-solving, analytical and technical skills, and is quick to grasp new ideas and concepts while developing innovative and creative solutions, executes complicated processes with poise and resourcefulness under the tightest of deadlines. Values:
Integrity, values and trust - Instills confidence of one's intentions and positively represents the organization by being responsible and trustworthy. Drives for results - Is motivated and determined to achieve objectives while working in compliance.
Champion for inclusion/works well with others - Values and encourages diversity; respects and leverages the backgrounds, capabilities and ideas of others, resulting in collaborative working relationships.
Customer/stakeholder focus - Makes customer-stakeholder needs a primary focus of one's actions; develops and sustains effective customer/stakeholder relationships.
Communication - Exchanges thoughts and information clearly and concisely to ensure an understanding of intended messages.
Self-Knowledge - Personally explores and seeks feedback from others to understand talents, motivations, values, and development needs; utilizes understanding to improve performance and build relationships. Project Leadership - Plans, organizes and manages resources to lead the successful completion of specific project goals and objectives. Skills
Business analysis Good
Stakeholder relations Very Good
Project planning and development Good
Advanced problem solving Very Good
Requirements analysis Very Good
Leadership Good
Project management Very Good
Product development Good
Process optimization Good
Risk mitigation planning Good
Agile/ scrum methodology Good
Change Control Processes Good
Budgets Good
Team building Good
Product design Average
Waterfall methodology Good
Quality System (QMS) Very Good
Business processes Good
Contract review Good
System design Very Good
Systems Design Documentation Good
Procedure development Good
Troubleshooting Very Good
Customer Service Good
SQL Management Studio Good
Project Management software (Jira, MS Project) Good CRM (Salesforce, ConnectWise) Good
Systems Administration Good
Technical Trainer Very Good
Communication Very Good
Work History
2013-11 -
2019-08
Technical Implementation Engineer/ Project Manager Omnyx/ GE Healthcare/ Inspirata, Pittsburgh, PA
Interacted with clients to ascertain requirements and expectations for Omnyx products and services
Gathered and analyzed customer requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands
Defined project scope and objectives by working closely with clients to identify business needs and the costs and benefits of implementing a custom computing solution
Performed detailed assessments of risks to determine constraints and develop mitigation strategies
Managed multiple installation and upgrade projects for Omnyx products in healthcare facilities in North America, Europe, and Africa
Managed and motivated project teams to promote collaboration and keep members on- task and productive
Analyzed projects to determine resource requirements
Maintained complete and accurate Release Notes, Installation and service manuals for Omnyx products
Developed and deliver Service readiness training for Omnyx Products to Field Engineers to prepare the service organization for new product launches
Supervised an international team of 15 Field engineers in providing excellent service to customer in North America and Europe
Improved service procedures to increase serviceability, improve device reliability and boost customer satisfaction
Participated in Design Review Boards, Change Control Boards, Complaint Certification Board, and Complaint Handling Reviews for Omnyx software and hardware products
Researched, recommended, and managed Third party vendors
Developed and documented service procedures for new products
Participated in Clinical Product Surveillance reviews for Omnyx products
Represented Operation and Service department in QMS, FDA, and MDSAP audits
Trained customers on the proper use and maintenance of Omnyx Products
Performed hardware and software Validation/Verification testing
Collaborated with the research and development teams to influence product design and functionality and improve product distribution processes
Served as Subject Matter Expert for Omnyx hardware products
Worked with Research and Development's Rapid Response Team to identify and resolve service-related problems, improve operations and provide exceptional customer service 2013-03 -
2013-11
Project Coordinator
Highmark Health services, Pittsburgh, Pennsylvania
Coordinated multi-million-dollar project to enhance the e-commerce, sales/acquisition, functionality and capabilities within Highmarkâs Retail Platform - Direct Pay e-commerce platform to meet the mandates, market necessities and differentiating capabilities related to Health Care Reform designed for Highmark's prospects and existing members in Pennsylvania, West Virginia and Delaware market regions
2012-03 -
2013-03
Project Coordinator
Dick's Sporting Goods, Pittsburgh, Pennsylvania
Coordinated $30 million MPLS / SIP / WAN project to replace the network infrastructure in 600 retail stores, 600 Cisco Router, 2,500 Switches, 10,000 Cisco Phones, 7,500 Wireless Access Points, and coordinated the retirement of 5,000+ analog phone lines
Coordination of 14 remote installation teams, all the materials and infrastructure pieces
Assessed issues and technical challenges and accordingly developed resolutions
Tracked PKIs to ensure all project activities complete on time and conducted project status report meetings for management and stakeholders according to the communication plan
Provided leadership and direction for the project team to ensure that all project elements delivered within their schedules
Provide technical assistance to executives and project managers in change request management, project prioritization, resource allocation, and regular project reviews
Researched, collected, and evaluated project data necessary to meet project reporting and evaluation requirements
2005 - 2012 Project Manager/ Senior Field Service Engineer/ Technical Trainer Pentax Medical Company, Pittsburgh, Pennsylvania
Planned and managed 300+ implementation projects at medical facilities
Worked closely with members of the research and development team to influence product design and functionality, and improve product distribution processes
Collaborated with executive management and peers to streamline processes and procedures in order to reduce costs while improving the quality of service to customers.
Created statements of work to be performed, to aid territory managers in quoting future business
Reviewed operating activities, identify inefficiencies, initiated an action plan to correct operating processes, and assisted in the implementation of solutions, including designing a process for field technicians which reduced repeat visits to customers' sites and improved customer satisfaction
Tracked project progress and ensure all project activities complete on time
Developed project reports for management and stakeholders
Maintained relationships with customers to ensure that the project status communications to management and stakeholders complete within the scope of the project communication plan and secure acceptance and approval of deliverable from the project sponsor and stakeholders
Provide leadership and direction for the project team members 1999 - 2005 Manager of Information Technologies
Lake Region Medical, Inc, Pittsburgh, Pennsylvania
Directed the activities of the project support staff and subcontractors to ensure the allocation and maintenance of appropriate resources to facilitate the successful completion of a project
Successfully led projects to ensure applications and infrastructure Y2K compliance and replace aging components, design a documentation and forms distribution application, and replacement of time, and attendance system, and led the team charged with the design and implementation of a disaster recovery plan
Planned and directed the implementation of infrastructure projects, processes, and services to ensure maximum operational performance and returns on capital investments
Designed and implemented the data and communications network for a new state-of-the- art manufacturing facility, which produced an increase in production-line productivity of 17% annually
Ensured compliance with security standards, policies, processes, and guidelines for the services and support of the business unit
Worked with executive management to determine future objectives for the support center function and service levels
Initiated and directed schedules, departmental and project budgets 1998 - 2005 Business Analyst Consultant
North Pittsburgh Network Consulting Service, Cheswick, Pennsylvania
(concurrent with the above)
Developed business process and technology solutions to solve complex business problems
Designed and implemented dynamic, cost-effective infrastructure solutions that ensured security and compliance with federal HIPPA standards
Defined project scope and objectives by working closely with clients to identify business needs and the costs and benefits of implementing a custom computing solution 1998 - 1999 Microsoft Technology Consultant/Trainer XiTech Corporation, Microsoft Technology, Pittsburgh, Pennsylvania
Provided consulting services and technical classroom training on various Microsoft Windows- based products
Network installation, premises wiring, hardware assembly, and configuration 1997 - 1998 Systems Engineer
Armco Steel, Butler, Pennsylvania
Provided Tier 1 and 2 technical support to VMS, Windows NT 4.0, and the Windows 9X-based client community
1996 - 1997 Data Center Operation Analyst/Help Desk Kennametal, Inc, Latrobe, Pennsylvania
Provided Tier 1 and 2 technical support
Maintained responsibility for the operation and monitoring of computer processing and a worldwide data communication network
1994 - 1996 Operations Analyst/Supervisor
Health America, Pittsburgh, Pennsylvania
Performed daily systems administration, service monitoring, analyzed the daily system activity, scheduled resources, and conducted inventory management
Supervised, trained, and evaluated operations personnel 1988 - 1994 Computerized Control Systems Technician Union Switch & Signal, Inc, Pittsburgh, Pennsylvania
Participated in all phases of the software life cycle, including estimating work requests
Developed and maintained databases and conducted pre-installation validation testing
Designed graphical interfaces for railroad control system layouts on CADD
Developed version control procedures for database manipulations and CADD drawings
Developed command procedures in DCL
Trained customers and new employees
Education
In Progress
1988
Project Management Professional Certification
Community College of Allegheny County - Pittsburgh, PA 15237 Degree: Computer Information Systems
Duff's Business Institute - Pittsburgh, Pennsylvania Certifications
Comp TIA Security+ 2004
APICS 2003
Comp TIA A+ 1999
Comp TIA Network+ 1999
Microsoft Certified Trainer 1998
MCSE Windows NT 1998
Microsoft Certified Professional 1998
Professional Development
Project Management Exam Prep II 2020
Project Management Exam Prep I 2019
Project Management Applications 2019
PMP Exam Prep 2019
Project Management Fundamentals 2019
Project Management 2000
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