Objective is to utilize my diverse skillset to obtain a position allowing for the use of demonstrated success in various areas of business. This includes years in information technologies, including project coordination and strategic planning as well as Collections for the Department of Education.

Profile

Motivated, personable business professional with a successful 25-year track record in developing software as a developer, business/continuity analyst, project coordinator and supervisor.. Have worked as a consultant for many of the fortune 500 companies located in the Chicago land area. Worked as a consultant to several federal agencies throughout Washington D.C.. Demonstrated history of going the extra mile to insure success.

Flexible and versatile – able to handle multiple tasks in a quick paced environment.

Project Management

Business Analyst

Project Coordinator

Mainframe Developer

General Office Skills

Help Desk

Customer Service

Scheduling

Gap Analysts

Continuity Analyst

Insurance Billing

Accounting/Bookkeeping

Manufacturing Operations

Supply Chain

Corporate Trainer

Computer Language Profiencies:

COBOL

DB2

IMS

CICS

VSAM

SYBASE

POWERBUILDER

ORACLE

JCL

SQL

UNIX

Microsoft utilities

Condensed view of professional experience

ATG Credit July 17 Feb 19

Duties included placing and answering phone for collections

Adhering to company standards

Talking to indidviduals to setup payments for various types of debts. Ie, Credit cards, Merchant purchases and loans.

Reporting and documenting all calls

Maintaing a high level of professionalism

Meeting all quotas and deadlines

B2B collections and consumer collections

Maintaining a call rate over 110 calls per day

FMS Nov 14 May 17

Duties included placing and answering phone for collections

Adhering to company standards

Talking to indidviduals to setup payments for student loans.

Reporting and documenting all calls

Maintaing a high level of professionalism

Meeting all quotas and deadlines

Duties included creating business continuity protocol manuals, procedures, policies, training and standards

Worked with all departments within the corporation to ensure complete integration and understanding of requirements, duties and re-assignments caused by unseen anomolies that could occur

Worked with the supply chain third party vendors to facilitate continual operations to minimize any affect to our customer base for all known possbilities of external or internal pitfalls for any reason

Tested the continuity model under real world conditions such as computer failure, fire, employees strike, supply chain internal and external breakdown, compromised data, security breaches, severely reduced employee attendance due to weather or other reasons, including a full scale disaster recovery plan (DRP) which detailed procedures for a catostrophic failure such as an unplanned total relocation of the entire corporation

Created methodology to keep continuity plan current as the corporation infrastruture evolved

Trained other team members to act as continuity liasons responsible for ensuring the correct protocol is adhered to and understood throughout every department as a method of insuring a more seamless transition when and if a failure occurs

Created all training material

Created a disaster recovery plan for the corporation

Encore - Consultant

Office Max Insurance – Consultant Feb 12– Feb 14

Business Analyst/Developer

Work with the management team as project coordinator for an IMS DB2 upgrade

Upgraded security from triple-des to RKM security

Built parallel environments for testing and final migrations

Enhanced and/or corrected COBOL, CICS, DB2 and JCL changes where needed

Created test plans, test environments (unit, system and parallel) and migration planning

Responsible for creating and maintaining project documents used in the coordination and tracking process throughout the project

Facilitated final migration

Created Training Material and provided corporate training

Was part of the change management senior group

Responsoible for documenting and coordinating change management for the upgrades to each system

CNA Insurance – Consultant July 11 – Feb 12

Business Analyst/Developer

Business Analyst for development of continuity assessment throughout the corporation.

Created policies and procedure manuals for data recovery and data encryption

Documented project

Created training manuals

Provided user training

Encore – Consultant Oct 09 – March 11

Business Analyst/Developer

Client: Office Max

Responsible for working with the business unit to identify and document system changes needed to accommodate the new security measures from single des to triple des encryption.

Created user specifications and developmental specs

Created test plan for all levels of testing.

Documented dependencies external and internal for the corporation supply chain

Provided gap analyst to identify and provide solutions for possible anomalies throughout the enterprise

CodeWorks – Consultant Nov 08 –Feb 09

Business Analyst/Project Coordinator

Client: Thomson Financial Nov 05 –Feb 14

As Business Analyst/project coordinator worked with the user community and upper management to obtain needed information to create specifications for the developers and high level specs for documentation purposes.

Created Use Cases to illustrate functionality

Created test plan for all levels of testing

As a developer coded programs as needed to augment the developmental staff. utilizing COBOL and DB2.

Duties included working with the user community to gather requirements in order to write the specifications for coding. Once the analysis was complete, I then was involved in coding programs, mostly making changes to existing programs, utilizing COBOL, JCL with DB2, VSAM and CICS. Many of the changes were to subroutines which were used by many other programs. This required careful analysis as to not overlook any programs that would need to be changed, while adhering to the business rules with little flexibility. I also wrote test plans and was involved in the testing and user acceptance process. I completed most of my projects ahead of schedule and was able to assist others on my team.

Solving IT - Consultant Mar 06 – Oct 08

Business Analyst/Developer

Client: Blue Cross Blue Shield of Illinois

Developer and business analyst for the NPI changes that will replace the current PFIN id numbers with government mandated NPI ids.

Duties included coding in POWERBUILDER, SQL and COBOL as well as meetings with the clients to ascertain the best methodologies to achieve the objectives.

Performed unit, integration and system testing

Duties included developing programs in POWERBUILDER and SYBASE on the front end and developing in COBOL and DB2 on the back end. Responsible for gathering requirements and turning those requirements into developer’s specifications. I would then either pass those specifications to other developers or code programs myself. Responsible for testing all programs, both unit and system testing. Responsible for rapid turnaround for fixes to programs running in production. Worked closely with my supervisor in coordinating timelines and production scheduling.

Worked on the migration of Blue cross of Illinois merger with The Blue Cross of Texas and New Mexico

CodeWorks – Consultant Nov 05 –Feb 06

Project Coordinator/Developer

Client: Metavante Corporation

As Project Leader/Coordinator for upgrading and revamping the current system. The system was migrated from POWERBUILDER 8.0 to version 10.0. Project plan outlined the requirements for revamping the existing system in an effort to improve performance and to standardize the look and feel of the application. This revamping effort improved performance by making navigation easier, stabilizing the system and will establish standards for future development. The backend end was coded using COBOL and DB2. The system uses a messaging protocol to access data from the host, to maintain a thin client for future considerations.

Created Use Cases to illustrate the functionality of the revamping process.

Created test plan for all levels of testing.

Provided Coporate training for the user community

TEKsystems – Consultant Jan 03 – Jul 05

Business Analyst/Developer

Client: ConAgra Food

Responsible for the creation of high level and developers specifications in the use of creating new programs to replace existing programs as needed in a migration effort. The data center was moved from Downers Grove, Illinois to Omaha, Nebraska. Many legacy applications were migrated from the old legacy systems to SAP.

Duties included meeting with client management and staff to gather information used to create specifications for program development and system documentation.

Other duties included coding COBOL, DB2, IMS and CICS programs as necessary.

Provided QA assistance and responsible for the creation of test plans.

TEKsystems – Consultant

Business Analyst/Developer

Client: Blue Cross Blue Shield of Illinois

Responsible for acting as a liaison between the user community and the IT department. Duties included facilitating user meetings to gather requirements used for project development. Also provided user training.

Bradford Exchange – Employee Jun 00 – Jan 03

Senior Technical Consultant

Technical consultant to the Services Team, responsible for 24 hour maintenances and rectification of coded programs for quick response in correcting any system anomalies experienced by the system during batch, online or overnight processing. Senior member of the Bradford Strategic Planning Committee. This committee was responsible for the assessment, procurement, migration and implementation of software and/or changes in technology.

Members were selected for exhibiting strong analytical skills, understanding of SDLC, expertise in software evaluation, budgeting and staffing requirements, GAP analysis and system migrations. In addition, each member was required to attend forty hours of training semi-annually. Worked on the design for the data warehouse.

Responsible for architecture design of tables and data flow.

Was commended for revamping the monthly process, which was streamlined by automating a very labor intensive procedure.

Coded programs using POWERBUILDER with ORACLE, PL/ SQL.

Wrote many ORACLE stored procedures.

Also coded programs utilizing COBOL with DB2 and a UNIX operating system.

C.W. Costello – Consultant Jun 93 – May 00

Project Leader/Practice Leader/

As the Client Server Practice leader, was involved in basically every area of the industry.

Responsibilities ranged from developing applications in COBOL, DB2, CICS, IMS, POWERBUILDER and SYBASE, developing the client server practice, providing staff augmentation, and co-managing client projects

Responsibl for the managemnt of 20 consultants on various pojects.

As a team leader, project coordinator, and senior project manager, hired staff, adhered to P&L and maintained budget constraints for numerous engagements.

Contracted to Blue Cross Blue Shield of Illinois, was team lead and POWERBUILDER/SYBASE developer for Blue Cross’s Automated Reimbursement Management System project.

Project manager and architect for Costello’s Automated Management System.

At Kemper Insurance’s Fleet Insurance - served as supervisor for a software upgrade.

At Ameritech was a member of the technical consulting team, coding programs in COBOL, DB2, and IMS with CICS.

Other accounts included Boise Cascade functioning as team lead for the building of the data warehouse, coding front-end windows using POWERBUILDER.

Able to increase profits through the practice by an average of 14% over a three year period

Developed training material and provided corporate training

May 1993

Programmer, Programmer Analyst

Residing in Washington D. C., worked for various government agencies.

Coded programs for HUD, Health and Human services, The Dept of Interior, Department of ED and Others. - utilizing COBOL, IMS, DB2 and CICS.

Programmer analyst for (ISAC ) Illinois Student Assistant Commission, Harris Bank, Sears and Northern Trust Bank.

I have attended a multitude of classes related to various disciplines associated with all facets of the IT industry, including project coordination, disaster recover, supply chain analysis. I have some PMI and PMP training along with having worked in environments that utilize Sarbanes Oxley. I am also published.

References available upon request

Contact this candidate