LICELIA DELA CRUZ

Address: Abu Hamour, Doha Qatar

Contact no: +974********

Email Address: adbi7h@r.postjobfree.com

Career Objective: to be able to contribute my knowledge and skills at your prestigious company to the best extent of my ability.

WORKING EXPERIENCE:

Company: Taleb Group of Companies/Cambridge International School

P.O. Box 22580, Al-Madeed Street, Mamoura Area, Doha, Qatar

Year: Jan 14, 2015 up Jan. 14 2020

Position: Admin Staff/Accounts Dept.

Duties and responsibilities:

Greet the Customers with a polite and friendly smile

Manage transaction and collecting all kind of School Fees

Closed the daily transaction and preparing the Cash and Cheque for depositing to the Bank.

Scanning the customer documents, and assists the parents in which window and Dept. they need to proceed to process their papers.

Answering the phone calls and giving the correct information to the customers.

Preparing correct receipts and making Invoice as per request.

Returning all documents to each departments and fillings as needed.

Company: Filstream Lending Company

Cabanatuan City, Philippines

Year : December 2, 2012 to June 27, 2014

Position : Encoder/Receptionist

Duties and responsibilities:

Greet the clients who entering the office

Answering and routing phone calls sending emails and distributing email.

Assist the clients, giving the list of requirements they need to provide for taking any kind of loan,

Making simple interview to the customer as how the company can help to their needs, explaining the company terms and condition

Entering data, maintaining databases and clients files. Managing hard copies, scanning client’s documents.

Filling the client’s application forms, receipts, and all necessary documents.

Doing survey for the new client’s to know if they have the capacity or ability to pay the loan.

Call the clients and Follow up their due payments

Communicating with supervisors and co- workers and organizing work assignments.

Company: Robinson Mall Cabanatuan City

Maharlika Highway, Cabanatuan City

Year : December 22, 2008 to May 30, 2009

Position : Cashier

Duties and responsibilities:

• Greet customers when entering or leaving the store

• Manage transactions with customers using cash registers

• Scan goods and ensure pricing is accurate

• Collect payments whether in cash or credit

• Issue receipts, refunds, change or tickets

• Redeem stamps and coupons

• Cross-sell products and introduce new ones

• Resolve customer complaints guide them and provide relevant information

• Bag, box or gift-wrap packages

• Handle merchandise returns and exchanges

•Track transactions on balance sheets and report any discrepancies

Company: SM City Bacoor

Gen. Emilio Aguinaldo Highway, Tirona Highway, Brgy. San Lucas 1,

Bacoor, Cavite

Year : March, 22, 2008 to August, 20, 2008

Position : Sales Cleck

Duties and responsibilities:

• Greet customers when entering or leaving the store

• Provide accurate information in the product features, pricing and sales items

• Answer customers’ questions about specific products/services

• Conduct price and feature comparisons to facilitate purchasing

• Manage monthly and yearly Inventory and ensure racks are fully stocked

• Manage returns of merchandise

• Coordinate with the Sales Representatives team to provide excellent customer service (especially during peak times)

• Providing daily sales report

Company: Mitsuwa Chemical Philippines, Inc.

Lot4, 6 & 8, Block 22, Phase IV, Cavite Economic Zone

PEZA, Rosario, 4106 Cavite, Philippines

Year : May 20, 2007 to November 20, 2007

Position : Machine Operator

Duties and responsibilities:

• Set up machines, perform testing procedures at the beginning of the shift to ensure that machines work optimally during the production procedures

• Maintain and clean tools before and after each shift

• Feed information to speed, shapes, and sizes through the device set up box

• Calibrate machines at the beginning of each turn, Create and maintain activity logs

• Recalibrate machines at the end of each shift

• Monitor machines during every procedure to ensure optimum running

• Ensure that machines are producing quality products by managing periodic checks on output

• Ensure stocks of needed materials are ready and available at all times

• Provide relevant information regarding progress to supervisors, specialty machinery to fabricate, manufacture, assemble, or move products.

Company: Wu Kong Singapore Pte., Ltd.

Blk. 25 A & B, Ph. IV Expansion, Cavite Eco zone,

Rosario, Cavite, Philippines

Year : October 8, 2007 to April 8, 2007

Position : Production Operator and material controller

Duties and responsibilities:

• Checking the daily production job orders

• Ensure all materials are in a good condition and exactly prepare as per production job order

• Maintain and clean area before and after each shift

• Manage monthly Inventory to ensure stocks of needed materials are ready and available at all times

• Providing daily reports ensure racks are fully stocked

EDUCATIONAL BACKGROUND

TERTIARY:

NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY

Cabanatuan City Philippines Science and Technology, Inc.

Year: 2012-2014

SECONDARY:

Nueva Ecija National High School

Cabanatuan City Philippines

Year: 2000-2004

ELEMENTARY:

Burol Elementary School

Cabanatuan City Philippines

Year: 2000-2004

SKILLS - Computer Literate (Microsoft Word; Microsoft PowerPoint; Microsoft Excel)

TRAINING & SEMINARS:

• Certified Bartending NC2, Assessment and Training Passed

PMTC School, Cabanatuan City

• Intensive training on Waitering, Housekeeping Buena’s

Hotel Services, Midland Plaza Hotel Manila

• Intensive training on admin Staff at GM Bank of Luzon Inc.

General Luna, Maharlika Highway, Cabanatuan City

• Intensive training On Customer Service

Taleb Groups of Companies Training Center

PERSONAL BACKGROUND:

Age : 32

Birthday : November 7, 1987

Nationality : Filipino

Civil Status : Single

Religion : Roman Catholic

Height : 5’5

Weight : 72 kilo

Language/Dialects : English, Arabic

Character Reference: Available upon request.

I hereby certify that the information contained in this resume is true and complete to the best of my knowledge.

Licelia dela Druz Applicant

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