Experienced Business, Operations and Practice Manager

Robin Schlotthauer, MBA

BUSINESS AND OPERATIONS MANAGER

Diversified business professional with 25 years of experience in healthcare and business management and operations. Visionary strategist, utilizing innovative management and leadership techniques that result in positive business outcomes and increased productivity. Powerful communicator and mentor, skilled in building strong teams and maintaining loyal relations with both clients and colleagues.

SKILLS

• Communication

• Problem solving

• Critical and strategic thinking

• Employee advocate and team builder

• Human resource & benefits management

• QuickBooks, Peachtree & custom bookkeeping

• Payroll management systems– ADP, Gusto,

Heartland, QB, and Wells Fargo

• Custom spreadsheet creation

• Creativity and innovation

• Relationship building

• Project Management

PROFESSIONAL WORK EXPERIENCE

Director of Operations, Dental Horizons, Longmont, CO 2017 – 2019 Multi-doctor family dentistry practice providing general dentistry, oral surgery, on-site mill & orthodontic services.

• Led administrative and clinical teams, maintaining cohesive communication across all levels of understanding

• Coordinated human resource functions of recruitment, staff training and development, payroll processing and benefits management

• Created customized analytical spreadsheets for performance, productivity and financial analysis

• Maintained professional certifications, contracts and licensure for practice and providers

• Researched, evaluated and implemented new dental software conversion project and performed staff trainings

• Devised and initiated a digital media records management process, coordinating data migration of 20,000 paper patient records

Hospital Administrator, Advanced Animal Care of Colorado, Fort Collins, CO 2014 – 2017 Five-year-old specialty veterinary hospital and daycare facility featuring general practice, integrative medicine, rehabilitative services, reproductive services and specialty surgery.

• Managed operational budget ($3 M)

• Led a staff of over 40 employees, across 3 divisions

• Directed HR functions – recruitment, staff training and development, payroll, and benefit programs

• Compiled monthly financial reports and coordinated all A/P and A/R activities

• Recruited specialty surgery line of business as well as adding an integrative medicine service option

• Coordinated the transition from private practice to sale of practice to corporate investors Practice Administrator, Mallory Family Wellness/Looks Medical Aesthetics, Loveland, CO 2011 – 2014 Multi-provider, private primary care healthcare organization with an affiliate medical esthetic practice

• Directed overall operations and P&L management for practice

• Transformed struggling practice from a $600,000 per year operation, to a $2.3 million per year portfolio of offerings in just over two years

• Coordinated multiple departments, supervising a team that started with 9 employees and grew to over 25 administrative and clinical employees

• Developed and executed extensive rebranding campaign, including development of new name and imaging, identification and promotion of unique key services

• Launched new lines of business, including a regenerative medicine therapy program and new medical aesthetic practice, allowing financial diversity to help offset changes in health insurance reimbursements and allowing for an increase in provider salaries and the recruitment of new providers Cellular 276-***-**** 3017 Silver Leaf Drive

Loveland, CO 80538

adbi79@r.postjobfree.com

Robin L. Schlotthauer Page 2

Chief Operations Officer, Western Healthcare Network, Fort Collins, CO 2009 – 2011 Healthcare services organization, providing access to healthcare services to personal injury patients along the Front Range of Colorado to Colorado Springs and in Albuquerque, NM.

• Provided operational management for this new company

• Directed extensive rebranding campaign, including assessment of competitor and regional service offerings, cross referenced with key services desired by client market which resulted in the total reconstruction of the business model to accommodate. Improved client relations

• Implemented use of CRM system and developed a case management and valuation matrix which resulted in increased collections from $300,00 to $900,000 in one year, as well as decreasing collection timeline

• Grew production from $1 million to over $3 million over same one-year time period

• Managed accounting functions, financial projections and reporting

• Established HR protocols and supervised administration of HR functions Practice Administrator, Friedrichs Family Eye Center, Martinsville, VA 2004 – 2008 Multiple-location, group optometric and ophthalmological practice, servicing Southside Virginia.

• Provided operational leadership and strategic planning for this multiple location group optometric and ophthalmology practice

• Developed primary care business objectives, focusing on the organization’s strategic and financial goals to improve care delivery

• Delivered administrative oversight in areas of human resources, accounting functions, financial reporting and statistical analysis

• Established practice goals, standards and efficiencies

• Successfully directed new location project, including completion of feasibility studies and sourcing of funds for project

Practice Manager, Dr. Lloyd S. Lawrence, Optometrist, Chatham, VA 1994 – 2004 Solo optometric practice.

• Managed all aspects of operations and acted as financial advisor in all areas of practice management, accounting, and growth

• Provided oversight and coordination for all credentialing activities, evaluated new plans and negotiated insurance contracts

• Directed IT project which implemented the utilization of new technology, transitioning patient record management from a physical filing system to an EMR format, reducing maintenance costs while improving efficiency

• Programmed a new recall and appointment management system moving process from manually prepared post card format to a computer database, custom programmed with practice specific queries, increasing patient compliance and improving retention

• Designed an accounts receivable auditing system, which increased collections percentage to 96%

• Led practice transition initiative. Coordinated practice valuation and assessment, developed an exit strategy for provider’s retirement and prepared presentation materials for sale of practice Assistant Office Manager, Dr. Lloyd S. Lawrence, Optometrist, Chatham, VA 1990 – 1994 Solo optometric practice.

• Coordinated and managed activities between patients and the physician

• Created lab order tracking system and inventory management grid for optical lab and frame dispensary

• Performed training and instruction for medical office staff on medical software, technical position requirements and patient interaction protocols

• Managed insurance claim preparation, billing, special documentation and follow-up activities

• Directed accounts receivable and collection activities EDUCATION

Master of Business Administration (MBA), 1997

Averett University, Danville, VA

Bachelor of Science(BS), Business Administration and Marketing, 1990 Averett University, Danville, VA

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