Customer Service Food Safety

PROFILE SUMMARY

Strong work ethics with constant emphasis on customer service excellence. Exceptional analytical skills coupled with the desire and ability to grasp new concepts quickly and effectively. High degree of efficiency of performance under pressure in the fast-paced environment. Actively committed to constant process improvement through innovative perception and constant self-evolution.

PROFESSIONAL QUALIFICATION

Global Logistics & Supply Chain Management Sep 2015 - Aug 2016

Seneca College, Scarborough, Ontario, Canada

Post Graduate Diploma, International Business Management May 2014-Aug 2015

Sir Sanford Fleming College, Peterborough, Ontario, Canada

Masters of Business Administration Oct 2011 - Aug 2013

Punjabi university, Punjab, India

VOCATIONAL PROJECTS

Project title ~ Market Analysis of SEO”

Company ~ Getit info services Chandigarh, India

Description ~ I worked with team in this project with two of my colleagues we did market research for the use of Search Engines that are used by the people to find out which are more popular in business class. We select the different area of one city and 45 respondents.

Project title ~ Entrepreneurial awareness and mindset of people

Institute ~ Sir Sanford Fleming College, Peterborough, Ontario, Canada

Description ~ It was academic project where we were working for the Dubai client who was going to implement new course in different countries. We try to find out what are the skills that can be essential for the person to start his business for this we conduct different surveys.

ORGANIZATIONAL DETAIL

OFFICE ADMINSTRATION WADE MAITIME, PUNJAB(India)

RESPONSIBILITIES:

September 2013 – August 2014

•Greet clients coming into the office and direct them to the appropriate staff, provide generic information in person and/or by phone, perform clerical duties.

•Prepare, key in, edit and assisting agents by proofreading insurance policies before submitting them to underwriters.

•Assist in preparing PowerPoint presentations and other promotional material for group meetings and on investments and insurance companies.

•Answering and screening incoming calls - handling general inquiries take messages as needed and schedule and confirm appointments and meetings for the agents and broker.

•Communicating directly with underwriters to follow up or obtain additional information.

•Co-ordinate and plan for office services, such as stationery, postage & couriers, supplies, forms from different insurance and investment companies.

•Input data into computerized databases system to support research activities.

FOOD AND BEVERAGES

Food and Beverages, Peterborough, Ontario, Canada

Oct 2014 – Apr 2015

*Supported the daily operations of the store, including opening and closing

*Conducted inventory cycle counts, replenished stock and prepared daily inventory reports

*Helping supplier’s food safety system improvement

*Customer complaints handling – By root cause analysis and corrective action plan

FOOD SERVICES SUPERVISOR

Red Deer, Alberta, Canada

Aug 2016 – till date

*Conducted inventory cycle counts, replenished stock and prepared daily inventory reports

*Helping supplier’s food safety system improvement

•Customer service

•Handling customer complaints

•Prep work (veggies and meat)

•Cash handling (POS system, debit/credit machine)

•Cash balancing

•Opening and closing of shop (key holder responsibility)

•Ordering the inventory

•Entry of delivery into POS system

•Temperature monitoring of food products

•Ensures quality of food products (Follow FIFO method)

*Customer complaints handling – By root cause analysis and corrective action plan

REFERENCES

Ms. Anna Watson (Inventory Control Manager/Hotel Manager) +1-705-***-**** Comfort Hotel and Suits (Ontario)

Mr. Dilpreet Singh (owner) Freshii (Red deer) +1-403-***-****

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