Manager Digital Marketing

Centennial, CO ***** LinkedIn

303-***-**** adbi6r@r.postjobfree.com

SENIOR PROJECT MANAGER WITH PROJECT LIFECYCLE AND STAKEHOLDER MANAGEMENT EXPERTISE Exceptional Project Management and Operations abilities, skillfully handling complex issues and roadblocks while maintaining time and budget directives. Negotiated contracts that reduced costs and gained profitability. Provider of quality communications, translating complex data into tangible and relevant information, communicating exceptionally clearly, solving problems and building consensus. Able to gain buy in from stakeholders and move forward collaboratively. Maintained high degree of procedural transparency. Champion of cross-functional collaboration and procedural organization, fostering completion of large-scale initiatives on time and on budget. Keen ability to foster process transformations and scrap inefficient procedures. Implemented use of latest Project Management methodologies including Agile, SCRUM, & KANBAN, in addition to the latest Project Management software, including Atlassian Confluence, Atlassian Jira, Jira Gantt-Chart, Jira Portfolio, Slack, Harvest time tracking & budgeting.

EXPERTISE OFFERED

PROFESSIONAL EXPERIENCE

Registria, Denver, CO May 2018-Present

Senior Project Manager

Built and managed PM implementation team & processes of new client onboarding for proprietary Photoregister implementations.

Key Clients: BOSCH USA, Cuisinart, Electrolux, Frigidaire, FUJI Camera, GE Dishwasher, Hoover Vacuum, Olympus Camera, Philips Norelco, Sony, Whirlpool

Architected company processes for new client onboarding handoff from Sales to Client Services team. Supported

& implemented various complex projects including Photoregister implementations, digital marketing & Ecommerce initiatives (extended services plans & accessories), API integrations, online registration pages, customer surveys, & email confirmations.

Scoped, planned, & onboarded Fortune 500 enterprise level accounts into company platform.

Implemented procedures for all company PM processes including client handoff from sales to PM team, management of development cycles, & internal retrospective phases.

Integrated latest PM software into platform tool set to provide best in class project oversight for latest status, on time on budget, & resource conflicts.

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STRATEGIC PLANNING

ORGANIZATIONAL DESIGN

DIPLOMACY

SCOPE DEFINITION

FORECASTING

RISK IDENTIFICATION

RESOURCE ALLOCATION

COST BENEFIT ANALYSIS

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CUSTOMER FACING

IMPLEMENTATION

STAKEHOLDER MNGT.

TECH. DOCUMENTATION

NEGOTIATION

PROJECT METRICS

PROCESS IMPROVEMENT

STRATEGIC INITIATIVES

MARK ZIMMERMAN

MARK ZIMMERMAN, PAGE 2

Created departmental resource pods and project queues with implementation teams to best schedule company resources for accurate client project delivery timelines & budgets.

Developed client facing comprehensive project plans guiding stakeholders & internal core team.

Managed relationships with client stakeholders including performance reporting / KPIs & gap analysis for program enhancements & upsell opportunities.

Strong ability to manage multiple projects by setting priorities for proven results.

Highly regarded by clients, with positive feedback including “Mark is excellent to work with.” “Both you and your team have been a pleasure to work with.” and “Mark rocks!” 1bg, Lakewood, CO 2012-May 2018

Senior Project Manager/Operations Manager

Core member of original team tasked with building software designed for order processing in the waste industry. Key Clients: Waste Management, Veolia, Casella, Waste Management The Bagster, WANCO, Wheelabrator Technologies Co-architected company expansion to digital marketing/SEO and a unique software platform to manage all business functions for septic, grease and portable companies (ServiceCore.) Directed, coached and trained team of eight software developers, customer support representatives, sales representatives and marketing team. Project managed multiple projects, including but not limited to: forecasting, internal process workflow, process streamlining, cross-functional team collaboration, stakeholder management & precise customer communication. Led teams in daily 5 min SCRUM standup meetings and managing projects using Kanban boards.

Helped design and presided over 1bg’s largest account, Fortune 250 Waste Management’s WM Solutions with $1.4 Million in annual company revenue.

Challenged to take on added tasks of sales and operations in addition to project management tasks. Displayed excellent sales ability, achieving 29 sales and upsells in 2017 alone.

Transformed management of ServiceCore tickets, resulting in improved workflows and saving time and

$100,000+.

Displayed significant expertise in digital marketing to boost client conversion rates, including: Web design & development, Search engine optimization (SEO,) Search Engine Marketing (SEM,) Conversion strategies, Pay Per Click (PPC) campaigns, Display advertising, Content marketing, Email marketing, social engagement strategies, and creation of Promotional Videos.

Originated idea and implemented Tempo, resulting in improved visualization and organization of work tasks throughout company, streamlining of tasks, ability to take on new projects while completing current deadlines, accurate resource allocation and reduced stress levels for staff.

Drove completion of all projects on time and within or under budget. MARK ZIMMERMAN, PAGE 3

Digital Information Security Co., Westminster, CO 2007-2012 Senior Project Manager/IT Manager

Company providing IT applications for the financial sector, including stock brokerages and banks. Key Clients: Nomura Securities, UBS (Payne Weber,) Bank of Mellon New York Administered team of six focused on client’s onsite and in-house installations of SEC-compliant email archiving and encryption system. Ensured continual updating and active performance 24/7. Served as on-call national project manager and IT manager.

Managed team tasked with maintaining entire company’s hosted solutions, including:

Exchange Email

Anti-SPAM

IM Archiving

Virtual File Hosting

VMWare Hosted Servers

Hosted Websites

Internal Company VPN

Firewalls

Attained low downtime in highly regulated legal environment through application of self-developed protocols, 3rd party applications; resulting in greater efficiencies, improved client satisfaction, and bottom line success.

Demonstrated dedication to stellar IT support and concerns and driving client relationships/partnerships, resulting in trust and credibility.

Patron Systems, Boulder, CO, 2005-2007

Project Manager

Company providing SEC compliant email archiving for stock brokerages and banks. Supervised IT team of six software engineers. Managed and supported Law Enforcement agency clients with secure electronic forms processing software (Form Stream.) Tasked with crucial QA reporting for Form Stream new releases.

Maintained, continually monitored and updated the Safe 2 Tell system for children to report possible violence at school. Achieved successful operations through effective client rapport and comfort, accentuating full value for clients.

EDUCATION

Project Management Basics, Red Vector, Accredited IACET provider Project Management Best Practices, Velociteach, provider for Project Management Institute Project Planning – Communications and Stakeholder Management, Velociteach Arapahoe Community College, Littleton, CO

Associate of Arts Degree Program

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