ROCHELLE ANN V.

RIA

Date

Blk * Lot ** Gabriela Silang St., New Capitol Estates

Diliman, Quezon City 1126

Mobile No.: 091********

email: adbi5g@r.postjobfree.com

adbi5g@r.postjobfree.com

OBJECTIVE

To obtain a career that will provide the opportunity to advance and where acquired skills and knowledge will be utilized.

EDUCATION

TERTIARY

[ MAY 1995 – OCTOBER 1999 ] AMA UNIVERSITY

PROJECT 8, Q.C.

B.S. COMPUTER SCIENCE

[ 1994 - 1995 ] MAPUA INSTITUTE OF TECHNOLOGY

INTRAMUROS, MANILA

B.S. ELECTRICAL ENGINEERING

SECONDARY

[ 1990 – 1994 ] NEW ERA UNIVERSITY

ELEMENTARY

[ 1984 – 1990 ] New Era University

WORK EXPERIENCE

Man-to-man Freelance ESL Tutor (for Japanese)

ENGLISH BREAKTHROUGH PHILIPPINES

May 2015 - Present

• Handles test-based classes: EIKEN (for Japanese) TEOIC, TOEFL and IELTS.

• Teaches other types of classes, such as

pronunciation, grammar, Business English, Speaking and conversation

BOOKS and TEST BASED LESSONS:

a. Side by Side 1-4

b. Speaking/Callan Method 1-12

c. Business Speaking Method

d. Mastering the American Accent

e. American Accent Training

f. CNN (Listening)

g. World News File (Listening)

h. DONDON (Japanese)(Grammar)

i. Basic and Advanced Grammar in Use

j. Impact Issues (Conversation)

k. Express Yourself (Conversation)

l. Intelligent Business (business book for advanced students) m. DUO 3.0 (vocabulary for Japanese)

n. TOEIC (Japanese)

o. EIKEN (Japanese)

p. TOEFL

q. IELTS

[August 2013 – December 2013]

ATA Group of Companies (Markap Wearshop)

HR Officer

· Guided and managed the overall provisions of Human Resource services, policies, and programs for the entire Company;

· Managed overall strategy on workforce planning, recruiting, hiring, training and development, performance planning, management and improvement and succession planning;

· Managed the learning and professional development of the Company’s workforce;

· Equipped staff with knowledge, practical skills, and motivation to carry out work-related tasks;

· Helped with on-going and long term improvement of employees’ skills to enable them to fulfill their potential within their organization; and,

· Handled operations of Markap Wearshop (St. Patrick Infant Wear) such as, re-shuffling and scheduling of Sales Promodizers, preparation of endorsement letters for consignors, sales report generation and coordination with Store Consignor Managers.

[May 2008 – May 2012]

Stradcom Corporation

Training and Development Specialist

Training

· Conducted corporate training needs analysis (TNA) through questionnaires, focus group discussions, developmental action plans discussed/written in the performance appraisal forms of employees and face-to-face discussions with department/division heads.

· Preparation of the Training Master Plan for the year based on the results of TNA-Focused Group Discussions conducted to all offices/divisions/departments of the Company.

· Conducted New Employee Orientation (NEO) Program to new hires.

· Sourced for external training consultants for training and development programs/activities where no internal subject matter experts are available.

· Prepared training and certification track of employees.

· Prepared and submitted the training calendar for the year to Personnel Management Head for review.

· Coordinated and conferred training schedule to concerned Stradcom employees and LTO/Connectivity clients.

· Designed, developed and revised seminar feedback questionnaires and training programs/modules.

· Coordinated the logistics needed (food & venue arrangement, notice/invitation to participants, IDs, PowerPoint presentation, forms, manuals and other training materials) for each of the scheduled training & development programs specifically conducted at the main office or rented training centers.

· Conducted and evaluated LTO-IT training and development activities of her expertise to targeted participants and uses the post seminar evaluation for further improving the activity/program/modules before its next run, as needed.

· Conducted briefing/orientation and lecture/hands-on training on LTO-IT projects to newly hired Stradcom employees.

· Preparation of training contracts and training certificates of employees.

· Maintained employee training database as well as pertinent employee training records, files, equipment and other training materials for monitoring and tracking of employee skills development.

· Filing of 201-B record of employees relating to training and performance management and consolidates documents for public/in-house seminars, invitations/proposals of training providers and approved Training Request Forms.

Performance Management

· Administered Performance Management System by monitoring the employment status of probationary and project employees.

· Sent notices/advisories to concerned department/division heads to ensure submission of performance appraisal forms of probationary and project employees at least a month prior to end of probation or project.

· Conducted the annual performance appraisal of employees, consolidation and computation of overall performance rating.

· Participated in the review, validation and update of job description. Other Functions

· Prepared and submitted review the monthly management report for training development and other reports as required such as status of training certifications, performance appraisal and job description to AVP for Human Resources for.

· Processing of LTO IDs nationwide.

· Acted as alternate representative of Human Resources Division in the Information Security Management System (ISMS) Committee and participates in the Internal Audit activities.

· Actively participated in the Company-wide activities and events.

[September 2007 – March 2008]

IBM Daksh Phils

United Airlines CSA

· Bagdesk Agent

[April 2005 - October 2005]

Zynergyz

Human Resource Supervisor

· Human Resource Management

· Recruitment

· Training and Development

· Employee Relations

[May 2004 – March 2005]

ePerformax Contact Centers Inc.

Recruitment Specialist

· Responsible for the screening and timely hiring of qualified personnel to fill-up manpower needs of the organization.

· Implemented and monitored systems, procedures, and policies pertaining to HR and Recruitment Matters.

· Created and documented innovative strategies pertaining to HR and recruitment.

· Coordinated with requesting department head on their manpower requirement.

· Coordinated with the corresponding department head for scheduling and interviews.

· Conducted Job offers for staff level and supervisory positions.

· Placed ads on leading newspapers and Web Sites (Jobstreet).

· Administered test, evaluate, encode for checking and organize documentation.

· Conducted preliminary, final interviews and networking from entry level to managerial positions.

· Coordinated with schools for Job Fairs and other recruitment activities.

· Sent comprehensive recruitment weekly report directly to the Recruitment Manager.

[September 2003 - May 2004]

ePerformax Contact Centers Inc.

Recruitment Associate

· One of the pioneers of recruitment department.

· Responsible for the screening and timely hiring of qualified personnel to fill-up manpower needs of the organization.

· Coordinated with the corresponding department head for scheduling and interviews.

· Placed ads on leading newspapers and Web Sites (Jobstreet).

· Administered test, evaluate, encode for checking and organize documentation.

· Conducted preliminary interviews.

· Coordinated with schools for Job Fairs and other recruitment activities.

[May 2003 – September 2003]

ePerformax Contact Centers Inc.

Marketing Associate

· Handled calls for an outbound account.

· Verified basic information and update database of different businesses all throughout U.S.

· Part of the Pilot Team (pioneers) in one of the U.S. based accounts of ePerformax.

· Awarded as Best Call Center Agent during the pilot program of Experian (July 2003).

[ January 2002 – April 2003 ] Freelance

Lead Vocalist (variety band)

[ April 2002 – August 2002 ] Global Access Inc.

Telecommunications Specialist

[ September 1998 – March 1999 ] Nextel Communications Inc. Message Handler for InfoNxx (paging company)

· Received and transmitted messages of subscribers.

· Verified messages and activated special added services requested by the subscribers. TRAININGS ATTENDED

Communication Assertiveness

Guthrie Jensen – January 2011

Training the Trainers

PMAP, San Juan M.M. – November 2010

Executive Secretary and Filing and Records Management In-house Training – September 2010

TB DOTS in the Work Place Education Program

Department of Health and Department of Labor – October 2009 and October 2010 Competency Based Performance Management

PMAP, San Juan M.M. – April 2009

Human Resource Management Essentials

In-house Training – February 2010

Information Security Management System

EC Council International – December 2008

Customer Service 101

IBM Daksh – September 2007

Voice Training

ePerformax – May 2005

PERSONAL INFORMATION

Age: 41 years

Date of Birth: 17 Dec 1977

Nationality: Philippines

Gender: Female

Marital Status: Single

Social Card No: 33-5825806-4

Permanent Residence: Philippines

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