Instructional designer and technical writer

Dan Hodgson

801-***-**** (c), 801-***-**** (h)

adbi5b@r.postjobfree.com

https://www.linkedin.com/in/danhodgson-writer-id/

Summary of Instructional Design and Development Experience

** *****’ experience in all aspects of instructional systems design methodology creating e-learning, video, user manuals, job aids, and classroom training for learners with a wide variety of backgrounds and skill levels.

Experienced in needs and task analysis through surveys, focus groups, contextual inquiry, and user interviews.

Created training materials on the subjects of financial and brokerage services, online banking, wealth management, loan underwriting, and ecommerce websites for KeyBank, Discover Financial Services, Wells Fargo Bank, Morgan Stanley, Financial Fusion, and others.

Committed to designing cost-effective training that leads to measurable improvement in key performance indicators through engaging interactions, implementation of recognized principles of adult learning, instructional design theory, and appropriate use of technology.

Recognize the critical value of close collaboration with stakeholders, subject-matter experts, vendors, and team members in all phases of curriculum and instructional design and development.

Created documentation templates and style guides. Edited documents and e-learning materials to ensure adherence to standards.

Implemented principles of user-centered design in designing user interface for e-learning and web-based applications and in conducting usability tests

Summary of Management Experience

More than 15 years’ experience managing training development projects from initial analysis through implementation. Responsibilities have included developing project timelines, specifying budget and personnel requirements, hiring, preparing design and SOW documents, and working closely with subject matter experts, management, and team members to ensure successful projects.

Selected, implemented, and administered learning management systems.

Led strategy, design, development, assessment, and implementation efforts for a broad range of instructional projects and programs.

Supervisory experience includes serving as training manager for an IT training group, training and development manager for an LNG fueling company, multimedia group leader for the technical training group of a nationwide grocery/drug store chain, and as product design manager for an Internet-based banking software development firm.

Tools

Proficient in use of:

Microsoft Office suite

Adobe Photoshop and Framemaker

Camtasia Studio

Lectora Inspire authoring system

Articulate Presenter Pro and Quizmaker

Dreamweaver

PureSafety and Generation 21 Learning Management Systems

Education

M.A. in Mass Communications with a Business Management emphasis, Brigham Young University, Provo, UT

B.A. in Broadcast Journalism and Asian Studies, Brigham Young University, Provo, UT

Employment History

Technical Writer, KeyBank, 9/2019 – 12/2019 (contract)

Edited and updated standard operational procedures for bank employees. Used Dreamweaver.

IT Systems Senior Analyst, Technical Writer; CVS Health, 1/2017 – 8/2019 (position eliminated)

Worked with business clients and IT to create requirements documentation and user guides for pharmacy benefit management system and other CVS Health applications.

Created PowerPoint presentations and UI design models. Provide input on usability issues.

IT Training Manager, University of Utah Health Care, 5/2016 – 11/2016 (position eliminated)

Managed a team of e-learning developers and instructional designers developing IT training for hospital and clinical providers and staff. Served as liaison with clients.

Established best practices for course design and development including a design document template and style guide. Guided the effort to develop a more user-friendly e-learning interface.

Mentored team members on writing, instructional design, and e-learning development topics. Edited scripts and storyboards to ensure adherence to style guide.

Training and Development Manager, TransFuels LLC, 4/2013 – 5/2016 (position eliminated)

Collaborated with subject matter experts and other stakeholders to identify performance gaps and training needs. Designed and developed corresponding blended training materials, videos, and assessments on LNG fueling station operations. Used Lectora Inspire authoring system to create SCORM-compliant e-learning and assessments.

Evaluated and selected vendor-created, off-the-shelf training products.

Employed standards of web usability in developing e-learning user interface. Evaluated user experience and made revisions based on results.

Facilitated new hire orientation training. Prepared and delivered presentations to senior management on corporate training status, logistics, and fuel supply contracts.

Produced, directed, and edited training and marketing videos. Created photo, graphic, and audio content. Managed vendors.

Sr. Curriculum Designer, Discover Financial Services, 2/2011 – 4/2013

Analyzed needs for new training and training updates. Developed curricula, performance objectives, instructional strategies, and associated instructor-led training materials for loan underwriters.

Worked closely with internal business partners and subject matter experts in geographically dispersed locations to identify training needs, manage project plans, develop training, and conduct train-the-trainer sessions.

Instructional Designer, Project Manager, Facilitator; Wells Fargo Bank, Accelered, Professional Marketing International, and Morgan Stanley; 4/2007 – 2/2011 (contract positions)

Designed, developed, adapted, and facilitated systems training for financial services call center personnel. Developed lesson plans, user guides, and workbooks.

Designed and authored e-learning courseware using Articulate Presenter and Quizmaker on the subjects of e-commerce website development and real estate investment strategies.

Worked closely with geographically dispersed teams of stakeholders, subject-matter experts, instructional designers, and managers. Evaluated instructional materials and provided feedback.

Lead Instructional Designer, Information Architect; LDS Church, 10/2004 – 4/2007

Developed scope of work documents, process flows, wireframes, interface design, and prototypes for instructional materials and intranet applications.

Worked with product managers to assess training and communications needs. Analyzed learner needs and identified objectives for e-learning, video, and instructor-led courses.

Created design documents, storyboards, and video scripts. Planned and carried out evaluation strategies to determine effectiveness of instructional products.

Project Manager, Instructional Designer; Flying J, Inc., 8/2002–10/2004

Designed and developed blended training curriculum (online and mentor-assisted) for fuel desk new hires. Produced media elements. Subjects included operational systems, business processes, and customer service. Designed robust simulation of proprietary point-of-sale system.

Conducted usability tests of e-learning user interface and summative evaluations of instructional effectiveness.

Analyzed need, and then selected, implemented, and administered corporate learning management system (LMS).

Product Design Manager, Information Architect; Financial Fusion, Inc., 6/1999 – 9/2001

Managed teams of information architects, designers, and web developers in analyzing user needs and designing software applications and user interface for online banking websites.

Specified requirements and designed user interface for online-banking Web applications and Websites. Created product requirements, use case documents, and wireframes. Supervised product designers and managed projects.

Designed and conducted usability tests and designed product improvements based on results.

Multimedia Group Leader, Instructional Designer; American Stores Co. Technical Training Group, 11/1995 – 6/1999

Worked closely with product development teams and management to analyze business processes and develop procedures and product requirements.

Designed instructor-led and computer-based training and simulations. Produced training and marketing videos. Evaluated course effectiveness. Subjects included customer service principles and various retail and inventory management systems.

Managed and mentored teams of instructional designers, developers, and graphic artists. Evaluated quality of deliverables.

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