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Customer Service Manager

Location:
Jackson, MS, 39211
Posted:
January 31, 2020

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Resume:

Cheryl A. Johnson

EDUCATION

****-**** ****** ** *********, Student Services Admin., Oregon State University 1990-1992 Bachelor of Science, Health Care Administration, Concordia University

PROFESSIONAL SUMMARY

Authentic and transparent professional with expertise in health research, project management and proposal management.

Ability to engage, energize and build rapport with a diverse range of constituents through shared vision and passion.

Highly adaptable and flexible with the ability to take on multiple roles to achieve goals.

A lifelong learner with a positive attitude, sense of humor, and a genuine concern for the welfare of others.

PROFESSIONAL EXPERIENCE

Whole Foods Market- Jackson, Mississippi

Prepared Foods Team Member – Coffee Bar Barista (August 2017 – Present)

Delight customers by providing excellent customer service and knowledge of products produced and sold in the prepared foods area.

DILLARD’S DEPARTMENT STORE – Ridgeland, Mississippi

Sales Associate – Women’s Shoes (April 2017 – August 2017)

Provide excellent customer service, stock and display new merchandise, work as a team to meet individual, departmental, and overall store sales goals.

UNIVERSITY OF MISSISSIPPI MEDICAL CENTER - Jackson, Mississippi

Grant and Contract Specialist (January 2017 to Present)

Assists with pre-award activities such as; grant preparation and proposal submission and post-award activities such as; IRB updates, reports, and study close-out.

Maintains productive working relationships with sponsors, faculty, the Office of Sponsored Programs and other university departments.

KAISER PERMANENTE, CENTER FOR HEALTH RESEARCH - Portland, Oregon

Clinical Trials Research Assistant (July 2015- December 2016)

Telephone screened and enrolled Kaiser Permanente health plan members into the Medically-Attended Acute Gastroenteritis Study (MAAGE).

Tracked all data events associated with each participant at each phase of enrollment in the study.

Provided each study participant with high quality customer service; addressed privacy concerns, answered questions based on study protocol information, and assured informed consent.

CASCADIA BEHAVIORAL HEALTHCARE - Portland, Oregon

Program Manager- Healing Hurt People-Portland (March 2013 - December 2016)

Assured that each client enrolled into Healing Hurt People received a behavioral health assessment and a specialized service plan.

Assured timely and accurate documentation of client progress and services in program database.

Developed a Trauma Education program for young men in Juvenile Detention.

Developed relationships with community agencies and programs to provide wrap-a-round services.

Secured funding opportunities to help sustain the HHP program.

Facilitated monthly advisory council meetings with staff and program stakeholders.

Coordinate staff participation in trauma informed trainings and workshops.

SELF ENHANCEMENT INC. – Portland, Oregon

Housing & Program Coordinator (August 2011 – January 2013)

Used Assertive Case Management strategies to support clients enrolled in the Family Unification Program (FUP) find affordable housing and community services aimed moving them towards self-sufficiency.

Provided ongoing administrative support to each of the seven programs managed by SEI’s Community and Family Programs Department. Prepared monthly and quarterly program billing reports tracking client services.

ADDITIONAL RESEARCH EXPERIENCE

KAISER PERMANENTE, CENTER FOR HEALTH RESEARCH – Portland, Oregon

(OCT.1992-Apr. 2011)

Held simultaneous position: Project Manager, Proposal Manager and Supervisor at the Center for Health Research (CHR).

Project Manager (Jun. 2004-Mar. 2011)

Was responsible for preparing and reviewing documentation for the Human Subjects Protection Board. In conjunction with the PI and IRB director, assured compliance with all Human Subjects rules and regulations.

Oversaw the development of a research project timeline, procedures, budgets, forms, scripts, manuals, and tracking systems. Provided leadership in the administrative, technical and scientific day-to-day operation of the study to assure project goals and timelines are met, quality data is collected and managed, and to assure participant and/or data confidentiality.

Monitored data collection and worked with research analysts in monitoring data transfers in accordance with CHR policies and procedures.

Managed project budgets and sub-contracts; worked with department managers to assure staffing levels were in compliance with study goals and budget.

Proposal Manager (Jun. 2006-Mar. 2011)

Worked closely with other proposal managers, proposal assistants, department managers, principal investigators, editors and other center staff involved in the proposal development process.

Supervisor-Survey Research & Recruitment Dept. (Jun.1999-Apr. 2011)

Participated in all phases of project development; proposal budgeting, start-up, recruitment implementation and close-out.

Successfully supervised recruitment for the Hemochromatosis Iron Overload Study involving over 60,000 participants.

Survey Research Lead / Specialist 3 (1995-1997)

Survey Research Lead / Specialist 2(1992-1994)

Used project specific protocols to contact, screen, and enroll study participants.



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