Kimberly N. West

Atlanta, GA

Telephone: 678-***-****

E-mail: adbhze@r.postjobfree.com

Innovative business and technology leader with a proven track record of planning, designing and implementing technology solutions over more than twenty (20) years and known as a ‘problem solver’. Experienced Technical Project Manager with hands on experience in all versions of SharePoint from 2001 to the present and Office 365. Recent deliverables have focused on the inter-disciplinary, collaboration and applications solutions anchored by Microsoft’s SharePoint and Office 365 platforms.

CAREER HIGHLIGHTS

ShredIt/Stericycle (Remote Contract)

September 2015 – October 2019

SharePoint/Office 365 Architect

Working with an international company to architect, plan, and execute migration from SharePoint 2007 to SharePoint Online. Also act as Project Manager for team of 5 SharePoint resources.

Responsibilities:

Created project plan using PMI Methodology for SharePoint migrations

Kept C-Level Suite updated on migration process via weekly reports and bi-weekly meetings

Participated in phase gate meetings

Participated in CAB board meetings

Performed migrations of data, users, security groups, workflows and customizations from SharePoint 2007, 2010 and 2013 to SharePoint Online using Metalogix and Sharegate tools

Designed and executed SharePoint Governance policies, process and documentation

Created complex workflows using SharePoint Designer and MS Flow

Updated security and user interface of SharePoint and Office 365 using PowerShell, .NET and Azure

Authored technical documentation of SharePoint and Office 365 sites

Authored and recorded training materials for end-users

Secured Azure Active Directory accounts

Used Azure backup, site-recovery and site restore to safeguard Office 365 environment

Gathered business requirements from over 100 stakeholders for customized solutions on individual Site Collections

Daily administration and maintenance of SharePoint 2007, 2010, 2013 and 2016 sites

Daily administration of MS Teams, OneDrive and AD

Work with outside contractors as needed

Meditology Services (Remote Contract)

February 2016 – March 2016

SharePoint 2013/Office 365 Architect

Worked with medium sized medical consulting company on a 3 month fast tract to architect, plan, manage and execute pilot migration from SharePoint 2010 to Office 365. Project was completed on time.

Responsibilities:

Created project plan for SharePoint migrations

Kept C-Level Suite updated on migration process via weekly reports

Implemented security protocols to be compliant with HIPAA, HITRUST, HITECH and FISMA regulations.

Performed migrations of data and permissions from SharePoint 2010 to SharePoint Online using Sharegate tool

Daily Administration and development of MS Teams, OneDrive, AD

Designed and executed SharePoint Governance policies, process and documentation

Trained office staff on maintenance of SharePoint Online

Created simple workflows using OOB tools

Updated security and user interface of Office 365 using Azure

Authored technical documentation of Office 365 sites

Gathered business requirements from over 8 stakeholders for customized solutions in Site Collections

DataPoint Solutions (Remote Contract)

March 2015 – September 2015

SharePoint/ Project Server/Office 365 Project Manager/Analyst

Working with government agencies, DOD departments and private businesses, plan and manage medium-to-large sized SharePoint, MS Project & Office 365 projects and cross-functional strategic initiatives of moderate-to-high complexity. Also responsible for project budgets, staffing, financial reconciliation and all stages of the project lifecycle. Manage scope changes and keeping project on task and within budget.

Responsibilities:

Created project plan for SharePoint migrations

Participated in phase gate meetings

Daily administration and management of SharePoint 2013, SharePoint Online and Office 365

Daily administration and management of Project Server and Project Server Online

Used 3rd Party Add On products Nintex, K2 and AvePoint to create workflows and manage Site Collections

Successfully migrated sites from SharePoint 2013 to Office 365 using Metalogix and Sharegate

Developed SLAs for internal and external customers

Performed migrations of data and permissions from SharePoint 2010 to SharePoint Online using Sharegate and Metalogix tool

AGL Resources (Contract)

January 2015 – March 2015

SharePoint Architect

Responsible for evangelizing SharePoint 2010 document management capabilities for Corporate Applications creating a document repository for Government Regulatory documents.

Architect and build the SharePoint solution

Lead customer technical sessions, both white board and PowerPoint, around potential and proposed Microsoft solutions.

Conduct end user workshops to identify operational business processes

Drill down into policies and processes to streamline or realize greater efficiencies

Participate in customer meetings to determine business and technical requirements

Develop an approach to importing over 500,000 historical documents into the configured SharePoint solution

Develop and document test conditions, scenarios and scripts

Develop training materials and job aids for end users

Autocam (Contract)

September 2014 – October 2014

Office 365 Architect

Act as SME, Architect, Developer, Analyst and Project Manager in implementation of an Office 365 environment for a subsidiary company of Autocam.

Create a project plan that includes all necessary, significant tasks to cover the Office 365 implementation

Provide technical guidance regarding the features and limitations of Exchange Online, SharePoint Online, OneDrive for Business, Office Web Apps, and Office 365.

Lead the resolution of technical issues which develop during the initial implementation of Office Web Apps, and Office 365.

Provide knowledge transfer and mentoring to employees who will be responsible for on-going support of our use of Exchange Online and Office 365.

Document the design, information architecture and governance plans and review the contributions of team members.

Provide guidance to team members on developing their personal technical skills and on the implementation of technical solutions.

Create training plan and materials for technical and end user staff.

Demonstrate excellent communication skills including the ability to effectively communicate with internal and external customers.

Axiall Corporation (Contract)

August 2014 to December 2014

SharePoint/Office 365/Nintex Consultant

Act as SME, Architect, Developer, Analyst and Project Manager in implementation/migration of a hybridized on premise SharePoint, Exchange, Office 365 and Nintex Workflows and Forms environment.

Create a project plan that includes all necessary, significant tasks to cover the Office 365 migration phases (Assessment / POC / PILOT and migrate and, workflow and forms creation.

Provide technical guidance to regarding the prerequisites for migration and the features and limitations of Exchange Online, SharePoint Online, OneDrive for Business, Office Web Apps, and Office 365 Pro Plus.

Lead the resolution of technical issues which develop during the initial implementation of Office Web Apps, and Office 365 Pro Plus.

Provide knowledge transfer and mentoring to employees who will be responsible for on-going support of our use of Exchange Online and Office 365.

Develop complex forms and workflows using Nintex products.

Document the design, information architecture and governance plans and review the contributions of team members for said plans.

Implement, or oversee the implementation of projects. Provide feedback and guidance to team members when necessary.

Provide guidance to team members on developing their personal technical skills and on the implementation of technical solutions.

Create training plan, training materials and videos for technical and end user staff.

Demonstrate excellent communication skills including the ability to effectively communicate with internal and external customers.

Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail.

Autocam (Contract)

March 2014 to July 2014

SharePoint Architect

Oversee and lead the architectural design, development, customization and integration efforts of enterprise solutions involving Collaboration, Portals, Enterprise Search, Workflow and Enterprise Content Management systems utilizing Microsoft SharePoint 2013.

Lead project teams into engagements by being Subject Matter Expert and team lead for the engagement.

Develop requirements by meeting with technical and business teams.

Develop Information Architecture based on the customer requirements including taxonomy, content types, metadata, etc.

Develop User and System Governance plans based on the customer requirements.

Develop Solutions that meet requirements and constraints.

Meet with department heads, managers, supervisors, vendors, and others, to seek cooperation and resolve problems.

Document the design, information architecture and governance plans and review the contributions of team members for said plans.

Implement, or oversee the implementation of projects. Provide feedback and guidance to team members when necessary.

Provide guidance to team members on developing their personal technical skills and on the implementation of technical solutions.

Create training plan, training materials and videos for technical and end user staff.

AGL Resources (Contract)

October 2013 to December 2013

SharePoint Consultant/Evangelist

Responsible for evangelizing SharePoint 2010 document management capabilities for Department of Corporate Tax. Duties include interfacing with managers, directors and vice presidents to extol the features and functionalities of SharePoint 2010 and 2013, demonstrating product functionality, conducting end-user workshops to identify operational business process, advising on which SharePoint features will fulfill business needs, drill down into policies and processes to streamline, develop an approach to importing historical documents into the configured SharePoint solution, design and develop solutions using delivered SharePoint 2010 functionality as well as develop and document test conditions, scenarios and scripts, conduct functional testing and provide knowledge transfer. This position requires a high level of facilitation and collaboration skills as well as application knowledge.

MARTA Department of Technology

September 2009 to September 2013

SharePoint/MS Project Team Lead & Microsoft SME (Contract)

Responsibilities included acting as liaison between MARTA and Microsoft, SME on the entire Microsoft Stack, conducting business requirements elicitations and architecting of custom and out of the box solutions for business units, project management of implementation, training and migration projects, presenting proposed projects and business case to management and C-level employees, reengineering and updating business processes to reflect new requirements, testing solutions before and with QA, end user testing and acceptance, documentation including Visio diagrams, creation of training courseware and training end users.

Provided expert advice, guidance and management of all Microsoft matters

Created project plans for migrations of operating systems (server & desktop), Exchange,

Created ‘Paperless CIO Office’ instituting a document management and archival system for the office of the CIO

Created remote-accessible custom portal for MARTA Board of Directors

Reengineered and implemented process of procurement documentation and routing saving MARTA over $200,000 annually

Acted as liaison between business units and SharePoint technical team

Acted as Office 365 (BPOS) Architect and Administrator

Led SharePoint Team in SharePoint 2013 implementation

Led Team in MS Project 2013 implementation

Acted as SME for PMO on SharePoint and MS Project 2013

Gathered business requirements, translating them into process sites in SharePoint 2013

Led and documented SharePoint 2013 adoption and Governance activities

Crafted phased migration plan to move items from SharePoint 2007 to SharePoint 2013

Conducted content inventories of SharePoint 2007 items preparing for migrating into SharePoint 2013

Worked with third-party applications for SharePoint 2010 and 2013: Nintex, AvePoint, Metalogix, KnowledgeLake

Acted as SharePoint 2013 Administrator

Created custom workflows in SharePoint 2013

Created personal portals and custom dashboards in SharePoint 2013

Created and implemented new processes and procedures for SharePoint 2013

Led team in SharePoint 2010 implementation

Led and documented SharePoint 2010 adoption

Facilitated workflows in SharePoint 2010

Led Project Server 2010 implementation

Acted as SharePoint 2010 Administrator

Created sites and workflows in SharePoint 2007

Facilitated workflows in SharePoint 2007

Acted as SharePoint 2007 Administrator

June 2012 to May 2013

Acting Manager - Network Operations Center, Office of Infrastructure Operations (Contract)

Successful at transforming 15 member Mainframe Operations Center into Network Operations Center

Provided leadership and decision making regarding priorities, best practice methodologies and operation execution to build a ‘best in class’ NOC team

Provide direction and supervision and facilitate training and skills development for NOC staff, leading 9 of the 15 staff members to Cisco or Microsoft certifications

Implemented 24/7/365 Rapid Response processes, procedures and team to respond to system outages in expeditious manner

Standardized tool set for optimal system monitoring (Cisco Works, SolarWinds, SCCM, etc.)

Worked with Server, Network and Help Desk teams to develop processes and procedures for escalation and remediation

Recommended hiring, move and termination of appropriate personnel

July 2010 to June 2012 (Contract)

Acting Manager – Client Server Applications & Intelligent Transportation Systems, Office of Enterprise Applications

Manage and oversee the work of a staff of 20 developers and technical professionals

Provide guidance, direction and customer service on complex user application issues while acting as SME for SharePoint and Interactive Media.

Responsible for multiple simultaneous operational projects and over 15 capital projects

Oversaw complete reengineering of MARTA Police web site and portions of itsmarta.com

Led development of iPhone and Android applications for schedule delivery

Responsible for client and system support and upgrade of MARTA's critical systems, specifically: AFC, SharePoint, Martanet, itsmarta.com, C-CURE, HEAT, ATC/Automated Train Control, Web Timesheet, POS Partner, Primavera, TrialWorks, SPSS, Curator, PAMET and Trapeze.

Responsible for ensuring the quality of installation, configuration, daily maintenance and support of all systems are up-to-date

Monitor and maintain support agreements with appropriate vendors making sure they are properly configured for most efficient use, and take advantage of all available functionality.

Provide management for MARTA-wide Technology projects that include projects management, budget oversight, financial and resources planning, and technology acquisition.

Determine project needs and requirements; develop procedures and guides all technology activities to meet project deadlines.

Mentor staff members for upward mobility within the organization.

April 2010 to July 2010 (Contract)

Project Manager, Office of Project Management

Commissioned to deliver the first successful Business Transformation Project and Mainframe disaster recovery in MARTA’s history

Planned, directed and monitored all aspects of the BTP and Mainframe Disaster Recovery (DR) tests and audits

Conducted project initiation, planning, execution, monitoring and closing activities

Conducted design, development and document work sessions in conjunction with Authority clients, other Project Managers and other technical professionals

Documented and reported specific analysis associated with projects.

Created guide and put procedures in place that were used as a road map for future DR tests and audits

September 2009 to April 2010 (Contract)

Acting Manager Systems Operations, Office of Infrastructure Operations

Developed hardware lifecycle policy to retire servers, laptops and desktops in a timely manner

Migrated 1500 desktops to Windows 7/Office 2010

Served as the managerial lead, with a staff of 19, in providing the Authority with server and infrastructure support, determining user needs and incorporating them into the design and overall plan for enterprise support

Responsible for server farms at headquarters and the Candler Park Disaster Recovery center, hardware and operating system planning, vendor selection, acquisition, problem resolution, set-up, integration, testing and installation.

Worked with internal organizations supported to establish performance metrics to ensure needs are being properly met.

Responsible for the activities in the areas of production, data control, operations, and operations support.

Developed and implemented standards, procedures and processes for the operations group.

Planned and managed the support of new technologies, data center performance and reliability. Defined and negotiates service level agreements

MARTA Department of Human Resources

July 2006 to September 2009 (Contract)

Instructional Design Project Manager/Learning Transformation Strategist/SharePoint Administrator, Office of Strategic Training

Created MARTA University – one of the first internal online training portals in use by a transportation authority

Using ADDIE methodology, conceptualized, developed, managed and executed an exhaustive skills upgrade training program (Technology Training Project) for 60 technology employees and 3 technical trainers.

Managing staff of 5 taught skills/certifications such as MCDST, MCSE, A+ and Network +, CCNA, VoIP, TCP/IP, and WAN technologies.

Responsible for several other large-scale training initiatives for over 2,000 employees, from project management and staffing through execution

Provide cross-functional management of programs and staff, often overseeing the activities of other trainers and technical personnel

Implemented the Microsoft E-Learning Library.

Conceptualize, plan, author, facilitate and report on Online Media class for MARTA trainers. This class taught 50 MARTA trainers and their managers how to create online classes, RSS feeds and podcasts and how to use them in their daily duties

Administrator over the Training Department SharePoint site – over 100 pages and several hundred artifacts

Taught MARTA Trainers to use SharePoint 2007 as a delivery method for training and assessments

Authored original MARTA-specific courseware on Oracle applications

Redesign of vendor supplied courseware for Oracle and Maximus applications

Built complete production studio capable of creating CBT, RSS feeds, streaming media feeds and webcasts to reach MARTA’s 4,000+ employees in 25+ locations

MARTA Department of Technology

November 2004 to July 2006 (Contract)

Training Project Manager/SharePoint Administrator/Migration Consultant, Office of Infrastructure Operations

Developed project plan for and participated in rollout of 3,000 Windows XP/Office 2003 desktops and laptops procured from Dell

Developed training solutions for technology staff and end users or acquire new skills and knowledge.

Provided project management, consulting and leadership in the transfer of knowledge of instructional design, training development, educational standards and tools to implementation teams and business units.

Developed process models based on business requirements and trained staff

Project Manager for the creation and execution of over 2000 skilled and non-skilled MARTA employees on the use of new computers and basic Office 2003 in a four-month period, running classes from 6:00 AM to 3:00 AM Monday through Friday in four locations, overseeing a staff of 25 trainers

Authored custom courseware for business units, end users and technology professionals on Microsoft Technologies and Altiris.

Instructed the Help Desk on Windows Server 2003, Active Directory, Exchange Server, Customer Service techniques and Altiris.

Revamped business process, policies and procedures for internal Help Desk procedures as-well-as end user interaction with the Help Desk.

Created metrics and reports for management on Help Desk effectiveness and usage, training results and continuous skills assessments.

Created the SharePoint proof of concept and instructed Server Team staff and management on use

Experience Overview

18 year SharePoint Veteran

SharePoint Migrations from 2007, 2010, 2013 to 2010, 2013 and SharePoint Online

Office 365

SharePoint Online

SharePoint 2013

SharePoint 2010

SharePoint 2007

SharePoint Governance

Metalogix

Nintex

AvePoint

Bamboo Solutions

K2

Project Online

Project Server 2013

Project Server 2010

Office 2007, 2010, 2013, 2016

Microsoft Licensing

Project Management

Project Budgeting

Project Resource Allocation

Workflows

Powershell

Business Analysis

Process Improvement

Instructional Design

Learning Management Systems

Change Management

Disaster Recovery

Service / Help Desk

Captivate

Camtasia

Adobe Creative Suite

Moodle

Industry Experience

Technology

Professional Services

Government

Software Development

Dot Com Entities

Manufacturing

Banking & Securities

Utilities

Security

Additional Skills

Facebook Marketing, Instagram reach, blogging and social media strategies.

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