Technical Proficiencies

Platforms: Windows **/**/NT/2000/XP/VISTA, Active Directory, UNIX, Citrix

Languages: C#,C, Visual Basic,UNIX Shell (ksh,born,csh),

Software and Tools: Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, HP OpenView, IBM Tivoli Service Desk, Lotus Notes, Microsoft Office Suite (Word, Excel, Access, Outlook), Sybase's RemoteWare, VNC, SAP's Triversity POS, Microsoft Visual Studio (2003,2005 & 2008,2010,2012), Microsoft SQL(2000 & 2008).

Other Skills: Application Development (Client/Server)

Professional Experience

August 2010 - present TJX Companies Inc Westborough, MA

Senior Technical Analyst

In addition to the responsibilities associated with the Senior Programmer Analyst, I research and recommend alternative solutions for system enhancement and problem resolution projects.

On-boarding 50-70 on/off-shore contractors to assist the support team.

Mitigate PCI related issues with store data.

Contribute, in a Matrix environment, business and technical knowledge on a project by project basis as a Subject Matter Expert (SME).

October 2000 - August 2010 TJX Companies Inc Westborough, MA

Senior Programmer Analyst

Improved the management of store specific parameter files with the creation of a configuration tool. Used Winforms in C# 3.5 and MS SQL 2005 in a SDLC environment that allows our Software Management Team to management and produce store specific parameter files for SAP's Triversity POS (Point Of Sale) system. Data for more than 2000 stores in North America, Hawaii and Puerto Rico is now easily managed by the team.

Created Remoteware workobjects to poll, process and transfer sales data to centralized systems which consists of mainframe, MS SQL database servers and other servers.

Developed applications responsible for parsing and/or reformatting sales data to be used by QA, development, and tech support.

Provided an automated solution used to upgrade POS terminals and Server in the 1500 stores, which reduced the need to dispatch technicians to stores and manual perform the upgrade on as many as 32 terminals. Perform analysis, design enhancements, and modifications to POS/Controller Systems applications.

Designed and coded the process that was responsible for handling on and off-line refund requests on POS terminals in our stores.

Designed, coded, documented and implemented an integrated credit switch for the European chain which eliminated the rental costs associated with standalone PIN-Pads and phone lines for communicating with the credit authorizers.

Provided technical guidance to Store Development staff members with design specifications, coding, and testing.

Documented and turned over tested applications to the QA Department.

August 1999 - October 2000 McKessonHBOC Amherst, MA

Software Engineer

Developed client/server applications, specialized sub-systems and tools for a leading HIS provider.

Provided technical expertise in the development environments, including network, communication configurations.

Assisted with application architectures and application debugging.

Created technical specification and testing documentation based on function specifications.

September 1998 - August 1999 EMC2 Corporation Hopkinton, MA

Software Specialist

Responsible for fielding internal and external customer calls related to the connecting, configuring and day to day operation of the disk array system in an open system host environment.

Worked in a separate department designing C programs and korn shell scripts in a UNIX environment to test the various software, hardware and API products the company developed.

Designed and coded a tool that was to aid members of the customer support/tech support group in the collecting and analyzing of system and application log files on a customer's host machine. This was meant to reduce the overall time associated with resolving customer problems.

January 1995 - September 1998 Colonial Gas Company Lowell, MA

Senior Programmer Analyst

Responsible for coordinating the implementation of an AM/FM/GIS application, entailing project management and product review.

Application and database design using (among others) Bentley Products such as MicroStation Geographics and MicroStation 95, Microsoft Access, and Visual Basic with an Oracle relation database that resided on a UNIX server.

Provided assistance with system upgrades and the installation of software applications, as well as provided support to other members of the Information Technology department.

Modified, created, and supported programs using csh and ksh scripts and C programming in an HP-UX environment, which generated numerous reports used in the Workflow Management System.

Provided training support for the instructors of the Workflow Management System. Trained end users in system access, navigation and trouble shooting.

Designed a front-end application, using Microsoft Access, for the Workflow Management System, which included uploading captured data to the server, populating various Oracle database tables, generating reports, and downloading any changes made to the application.

Member of a project team responsible for migrating the Workflow Management System to Windows NT.

Supported various applications in a Client Server environment using an HP9000 as the UNIX server and Windows 3.1, 95 and NT workstations on a Novell network. Prepared and presented Introduction to UNIX and Introduction to Shell Programming material to other members of the Information Technology department.

1996 - July 2004 Worcester Polytechnic Institute Westborough, MA

Assistant Computer Lab Manager (Part time position)

Provide hardware and software support for both the UNIX and Client/Server certificate programs.

Provide system administration support for both programs.

Tutored students in Introduction to UNIX, Shell Scripting, C Programming, Introduction to SQL, and Visual Basic.

Designed tools which aided the full and part-time administrators with management of the course material as well as user accounts.

1990 - January 1995 Laser Plot Inc Auburn, MA

CD-ROM Department Manager,

CD-ROM production, scheduling, and accounting.

Purchasing, inventory, and database management of nautical charts.

Developed and maintained departmental documentation, managed training programs for departmental employees, and coordinated all aspects of data processing and CD-pre-mastering.

Worked closely with the Marketing department to establish priorities and goals for the CD-ROM department, and with the Software Engineering department to coordinate in-house software development and maintenance.

Worked with the Operations Manager to schedule shipment dates to meet goals.

Supervised and performed all production stages of the digitization of nautical charts for use in a leading PC based electronic navigation system.

Trained junior employees in various production stages including data collection, 8 and 32 bit scans using in-house software and image processing under company established guidelines. Archived data on inch and 8mm tapes. Revised and created training material, performed image data reconstruction, and system emergencies.

Prepared daily status report and weekly shift summary.

Trained employees in the essentials of UNIX and C-shell programming.

Education

1983 - 1987 Clark University Worcester, MA

Bachelor of Arts in Geography

Minor in Cartography and Computer Science

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